“Prepaid my parking. Took ticket on arrival. On departure put ticket in machine and was asked for £170. Had to speak to operator who confirmed my prepaid status after I had to search for my booking ref. Could you not improve the system by using a number plate recognition system? Other operator s use such systems.”
“The last visit redirected customers into the staff security screening area which was wholly inadequate for passengers who required more than a single basket.”
“Very disappointed with our last booking. Our flight home was delayed by 24 hours through no fault of ours, a diversion due to a medical emergency resulting in a major delay. When we eventually made it back to Edinburgh and tried to leave the car park we were forced to pay an additional £50 before being able to leave. This is despite explaining our unfortunate circumstances. As a regular customer I was very disappointed with such a negative and totally uncaring response.”
“I booked and paid in advance and entry procedure was good with an automatic ticket being issued on recognition of my number plate. However, on exit it did not recognise my prepaid ticket and at the barrier I was requested to pay £50! I had to contact the operator who opened the barrier after a wait of almost 5 minutes. This has now happened twice in succession and is infuriating for me and others waiting to exit as well.”
“Parking spaces are tight together like most places I guess. The automatic number plate recognition cameras aren't reliable as they printed my ticket with 'N' instead of 'H' which resulted in the machine not recognising I'd prepaid and it asked for £140 when I left although this got sorted out swiftly. Average experience overall at best.”
“When we arrived it all went very smoothly and the guys were very helpful but coming back was a complete shambles. The bus driver insisted everyone could get on and packed the bus so tightly that when it came to people get off the bus no one could move. People missed stops, families got separated and my 2 young children were constantly being knocked around as people tried to get off.
Only reason I have given such a high rating is because it went so smiithly when we arrived otherwise it would be a 1 star.”
“It is always a game of 'hunt the space' in the Terminal car park. It would help a lot to have those sensors you see at some carparks with green/red lights indicating which spaces are occupied/available. Saves time and frustration. The various one way lanes are also not very logical and add to the feeling of being lost in a maze. Parking prices always feel expensive. Proactively send me an email when you have a properly good deal.”
“Great to park close to terminal BUT the door from the terminal direct to the multistory car park has been closed off now for I think over a year. The working entrance now centres on the bus stop and you have to walk an necessary extra 100 yards to get from arrivals to the car park. The last three time I have prepaid on line to use the multi story, on exit the vehicle recognition software has not worked/ recognised I have prepaid and I have to call the control room to get out (or pay the extra £544 that the terminal barrier demanded for payment ?) before I could get out. Still prefer to use multistory but at the price you need to try harder and get it right!”
“The car park booking process is simple enough and the car park was well spaced and easy to park leaving adequate space between vehicles to remove luggage etc. However, the sign posting up to the car park is poor, particularly for the terminal surface car park which was only identified by the small sign immediately at the car park barrier.”
“I would of left a five star review if it were not for the very rude short guy last name Mackay. He was yelling at me for parking in the wrong bay in front of my family , really unproffesional but a younger man stepped in with customer service skills and explained the procedure like a human being and not like a lumber-jack! Sort out your dinosaurs and send them on a customer service seminar if you want to improve customer retention. From me you lost a group of international clients about 9 cars in total including mine as i travel on average 7 times a year.”
“My flight got cancelled and instead of arriving at 1800 didn't get in till 2100 ish.
Got punished by paying an extra £14.50 which I thought was a bit steep. I expected to pay extra but not that much.”
