“The bad experience was that I could not use the parking as my son needed my car and it was within 24 hours of me leaving, I contacted the operator and they said there was nothing that could be done and I lost the money :( I would have like to be able to transfer my dates or just lose a deposit not the full amount as it is something I would be able to use at future date I probably will not book now as it was very cut and dried and no good will was allowed”
“Despite the winter weather the car parks and access paths hadn't been salted, so were quite icy. Handy to pay the premium for easy access to the terminal, but be careful if it's cold!”
“Delayed exit due to number plate recognition not recognising my car. No lights to see buttons on ticket machine clearly. Eventually pressed the appropriate button to speak to an attendant who sounded unhappy that I was bothering him!”
“Two examples:
1: When booked into the Terminal Multi Storey, the signs were all incorrect about spaces available on each floor. One floor which had absolutely no spaces (and several cars circling to find them) had a sign saying "10" available. Conversely a floor above, which had the red "X" saying either not to park there or no spaces, had plenty. Given the proximity of the multi storey and the fast track, it's frustrating to spend so long looking for spaces.
2: I was parked on the Terminal Surface last week and frankly it was a disgrace - so icy you could barely walk from the terminal to the car (and driving around it was dangerous). Some salt wouldn't be too much to ask, especially on the marked-off "pedestrian" parts?”
“My flight was delayed considerably which meant I was late collecting the car, however I knew about the delay in advance and emailed to tell you about it but got no reply and was charged extra on top of what I had already paid.”
“On exiting, machine told me to contact cashier then I was told to try another exit then machine told me I was £595 OVERDUE not what you want to be told on return from holiday when I queried this I was finally allowed to leave”
“The main reason for scoring 'poor' is the very high price for parking. I don't have the option to use public transport to the airport because I'm living in the countryside so I have to drive. Other airports, also much bigger ones in continental Europe are much cheaper than Edinburgh airport parking.”
“I bought a four day stay at the long stay car park. The process of purchasing it online was simple and we followed instructions as detailed in the confirmation email to the correct car park. The bus to the airport was also great and we did not have too wait to long. The issue we had was when leaving the car park. There was no instructions or anywhere obvious to verify our ticket which we had purchased online. So when we went to exit the barrier the screen stayed we owed £110. Therefore we have to contact for help and explain the situation and we’re eventually let through. Any way to make the process of exiting the car park easier and clearer would be helpful!”
“Bus driver on our return was very rude to several passengers, including myself who constantly kept telling standing passengers to move up to the back of the bus, when everybody could see there no more room available.”
“Could not exit despite prepayment. Did not read my licence plate. Intercom not working at my barrier. Out in dark, lashing wind and rain late at night to find one that worked. Not happy. Aged 66 . Lone female. Felt unsafe.”
“Parked the car, I couldn't see any signs on how to get to the terminal.
The Exit signs are for cars to head out after parking. Not for people exiting on foot just after parking their car before their trip.”
“On leaving, arrived at the barrier, inserted ticket and despite paying in advance the barrier remained closed. The automatic number recognition didnt work. Had to speak to the operator and explain.
He opened the barrier but by this time a few cars were queued behind and i felt a bit of a pillock !!!!”
“When I arrived with a reservation there was a sign saying the car park was full! I entered and eventually found a slot however a number of vehicles had resorted to ‘creative parking’ in areas where you are not supposed to park. If the car park is “full” assistance must be provided for pre booked customers to be accommodated”
“Once again the number plate recognition system at barrier entry incorrectly read my number plate. Unfortunately system at exit barrier seems more accurate and picks up correct plate number meaning once again I had to dig out booking details and discuss with attendant before exiting car park. Technology is great when it works!”
“I paid to park in the multi-storey car park and use the fast track access to the departure gate. When I got to one of the access points I found the door locked and could not get access to the main terminal. I had to return to the car park and access the main terminal building through the ground floor. I reported this to staff member who was at the fast track desk at security and was informed that "they were doing work and some of the doors were locked". If I had know this at the time of booking I would have booked a surface car park and saved myself some money.”
“entry permitted into full surface carpark instead of being directed to overflow areas...on return from holiday prepaid ticket not recognised at exit barrier meaning i caused a jam while having to find my booking ref number..”
