“Decent car park facilities but I couldn't find the car park on arrival and had to drive through the airport drop-off section (and pay £1 to get out again!). I may have missed a sign somewhere but it's not obvious to a first time visitor. When my return flight landed I couldn't immediately find the bus stop, walked past it to the stops where all the other parking buses are, then saw a sign and had to walk all the way back (as the bus drove past me). Then when I exited the car park the barrier said I had to pay £80 to get out, even although I had a pre-paid ticket. This meant I had to speak to the operator on the intercom and wait until he checked my details and let me out. Not great.”
“When we arrived at the fast track station on level 2 the man had closed the doors and was awaiting his relief, he was very rude to one of my colleagues when asked how long was it going to take before the doors opened again, a polite question but dealt with very rudely by your employee!”
“When I tried to leave the car park the machine was demanding I pay £140-00. I had previous paid for my parking via the Internet. Checked the card I was issued with on entry to the car park, one letter of my car registration number was wrong. Something wrong with anpr when I entered. Took time to sort out with operator thankfully.”
“The number plate recognition system didn't work on arrival so I was asked to take a ticket from the machine and press the intercom on departure.
Coming out of the airport I went to the desk to explain and try and avoid cars queuing behind me at the barrier. Unfortunately, while the guy was really polite and wanted to help, he could not help without the ticket which was in the car.
At the barrier, it was resolved quickly and efficiently but obviously wasn't convenient.
So the staff were good but feels like the system wasn't working properly.”
“I initially parked in wrong Long Stay car park. Signage is very poor, no indication which Long Stay car park I was Head ing to. There are two Long Stay car parks and I almost missed my flight because of getting it wrong.”
“this was pre paid on my card but when trying to exit I was asked for a further £60. when I pressed for assistance the man that answered was rude and not over helpful, not what you need when tired and a long journey ahead of you.”
“Difficult to find empty parking places.
On exit was asked for £130 extra charge for a 3 day pay-in-advance stay. Had to call for assistance, which wasn't clearly, easily marked on the exit gate.”
“The collection point for the long stay has moved within the last twelve months and even the staff appeared confused. There were no clear signs and we ended up being directed to A.”
“We arrived in the snow , the cameras on the gate would not recognise the number plate and kept spitting out tickets , I was advised it would be fine after talking to a voice on the intercom because that's all you are allowed to do , they lock themselves away in a portable cabin wanting no contact with the public . I e entuslly got in after giving all the information book references etc . On my return I approached the barrier , inserted the ticket only for it to then demand £140 , even though it was fully prepaid and booked in advance . I I pulled off the exit , so I didn't cause I a delay for the other drivers , and yet again there were no representatives of the company around , the portable cabin locked and instruction posted to use intercom . After explaining everything g giving all the information twice again I finally was allowed to leave . This was my first experience using this Clark park and firm and to be honest my last . The price is no different to the other company's on site and it is actually more expensive than the one I normally use . After being on an overnight flight the last thing anyone wants is to be messed around because of technical equipment and indifferent staff on an intercom . The other companies have a person who is on dote and ready and willing to deal with any issues , yours just hide away in a box !!
I won't be back .”
“Buses were not every 7 minutes as per announced, I had to wait more than 20 minutes in the bus stop until first bus showed up, not very pleasant as it was freezing.”
“We were asked for under-payment of £525 on our exit in spite of having pre-paid and having booked extra time after our flight arrival. This, at 1.00 am, in the dark, and being so tired from travelling, was so traumatic,”
“For the second consecutive visit, number plate reader failed to read my plate correctly, and so when arriving at the barrier it doesn't recognise the booking. The team at the end of the phone are really helpful and fix it, but the technology doesn't seem to work well”
“Parking a car does it matter how many passengers are in it adding more money per passenger is total exploitation, the car only takes up one parking space. When booking online should be given a numbered space to go into it took me ages to find a spare I began to panic thinking I would miss my flight. Overall a bad experience.”
“At the exit, after one week`s pre paid parking, I was prompted to pay £280....Not sure what to do, I reversed out to the kiosk area and called the operator area for help!”
“Paid for parking online, upon arrival the machine did not read my number plate this upon exit after a 11pm land - the machine didn’t recognise my number plate and others it would seem, which caused a large delay in trying to exit the car park.”
“Number plate not recognised on entry. Tried to charge me £350 on exit. Helpful chap on intercom fixed it,but it was a tad annoying whilst trying to exit car park”
