Thank you for your review,
I understand the frustration that will have been caused if you have missed your flight and I’m sorry to hear that this resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“This is my normal parking and is normally very good however, bridge to fast track was locked forcing me out and round then when I got to fast track they stopped me to let non fast track through fast track which felt wrong given I had paid extra”
“Be aware there are no airport shuttles at this car park and depending on where you park can be as much as a 20 minute walk to the airport, outside in the rain on a unstable path at areas. Be prepared to walk through puddles and dirt and cracked uneven paths. There is no warning when booking that all shuttles have been cancelled. Also there isn’t any discount for a reduced service. Do yourself a favour and park at the NCP if your staying in a long stay, they still have a shuttle bus running and price is much the same if not cheaper.”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Having to cancell our holiday at the last minuite we lost our money for the parking, even a credit note would have been welcomed. Will just get taxi in future.”
“I had purchased my ticket in advance. On leaving the airport i was charged 60GBP to exit. I was informed that my booking expired on the previous night. I have since checked my booking and found that this was incorrect. due to delay I was 1 hour later than anticipated - but should not have been charged so much. More than my flight!”
Thank you for your review,
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“First, long stay parking is not the walking distance that is indicated. I walk at regular pace at it took me 6 minutes, not the 10-12 minutes that is indicated. Second, parking is far too expensive. £50 for two days is not worth it.”
Thank you for your review,
I'm pleased to hear that it took you 6 minutes rather than the 10-12 minute walk that we advertise.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Posted 1 year ago
Thank you for your review,
I'm pleased to hear that the walk only took you 6 minutes rather than the 10-12 minutes that we advertise.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Upon return from Madrid to a busy airport and a busy bus stand with people waiting to be ferried back to their cars we stood waiting for over 20 mins, which considering that there were already a lot of people there must have meant that it was at least 30 mins since the last bus back to the car park. if it was closer I would have walked. This is not what is advertised nor what was paid for and way too long to wait for a car park shuttle. i will not recoomend. To add to that our ticket did not work on exit, nor did the intercom, so we had to reverse and go into another exit barrier then wait for the ticket attendant to find our booking and let us exit. Overall a dreadful and very time consuming experience.”
Thank you for your review,
I'm sorry to hear that your wait for the shuttle bus was longer than anticipated. Our shuttle bus operates every 12 minutes however if the bus is full it means customers would need to wait for the next bus to arrive which may result in you waiting slightly longer than anticipated.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“You double charged me. I paid £89 prior to arriving online and then upon leaving was charged £195.00. Can you please call me to discuss a refund. 07827736780”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We paid a lot of money for the multi storey parking and on arrival the entire car park was full. Cars were just abandoned all over the place it was chaos. I had to leave our car in a random place and was told by via the intercom that I would be refunded and to just park anywhere. When we came back a week later we were trapped in the car park with no way to get out and nobody answered the intercom for ages. It was 1:30am we had two tired toddlers so it was just a nightmare. The whole experience was a joke.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I was not impressed at all. We arrived at the car park at our designated time and the barrier raised to give access. It quickly became apparent that there were no parking spaces available. Clearly every booking is accepted without regard for capacity of the car park. We tried to call for help but were just put into an endless loop of options. Thankfully, after half an hour of circling the car park we spotted a family returning to their car with cases so we followed them and took their space. Hardly a relaxing start to our holiday.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. It sounds like the ANPR system didn't read your vehicle registration on entry resulting in you being presented with an incorrect charge when exiting. I am glad however, you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Booked Mid Stay. It’s terribly signposted. Went to Mid stay eventually, to find it had major roadworks so was closed, sent me back to short stay. Supposedly someone should answer. Blocked the lane for a good/bad 10 minutes waiting for someone to answer, gave up, made chaos trying to reverse out. Went back to mid stay to explain my flight now in 55min and I need to just ditch the car. Lovely workman took me up to long stay to get in through there. Total nonesense and terrible experience.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“This is the second time we have used the long stay car park and we have met the same issues both times. We will not use it again. It is overbooked ,we spent ages looking for a space . Cars were abandoned on the yellow lines as it was too full. When we left, the machine would not accept our ticket. We had to press the button and wait for quite a while then explain we were pre booked . We had to give our registration in . We were not the only person having these issues on arrival and leaving. It is not how you want to start or end your journey. The man on the intercom was very nice but we should not have had to call for help . The barrier should accept the plate number on departure.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Wheelchair user/ blue badge holder.
Unfortunately it took me a long time to find a disabled space that was free due to there being several cars parked in disabled bays without blue badges. This is unacceptable.”
Thank you for your review. When customers are utilising a blue badge space we understand that some customers may have to take their blue badge with them on their trip meaning it's not always possible for one to be displayed when the car is left for the duration of their stay. We do ask that when customers are doing this that they leave a photocopy on the dashboard to ensure that those customers who park in blue badge spaces are entitled to do so. In future if you are struggling to locate a blue badge space if you press the intercom at any of the barriers a member of the car parking team will be able to assist you in locating a suitable space.
Kind regards,
Customer Support Team
“Put my car into the airport fast park for the week whilst on holiday, arrived back to discover they had “lost” my car keys!! Eventually we were driven home and when my keys were found the car was brought to me late the following day. I am still waiting on customer service calling!!”
“Use this car park every week and never a good experience. The second approach bay has a number plate recognition camera fault and does not recognise a lot of cars approaching who have pre-booked. You need to press the button and manually take a ticket to lift the barrier. Then need a conversation via intercom on the way out. This is a perennial problem with this car park which is never fixed. Other issue is that car park built decades ago. The concrete kerbs either side of the ticket bays are absolutely tiny and so narrow for modern cars to drive through it is very difficult not to kerb your wheels. No reason at at all these bays need to be so restrictive, just need the car park operator to invest some money and widen these. Getting to the terminal is a nightmare if not a regular user. There is a walkway which is apallingly badly signed and almost impossible to find. Also, in a very wet country, the operator has refused to spend money making the walkway to the terminal covered - customers are completely open to the wind and rain for the entire walk to the terminal. Huge car park, very long way to the terminal and every chance you get to the terminal absolutlely drenched. Overall, dreadful experience using this car park almost every time.”
Hello Simon,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
