“Paid a fortune and the camera did not recognise my car then tried to charge me x3 the price I had booked. Called and took an age to answer and still the barrier would not lift! Farce!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Hardly any multi-story spaces left. Parking space indicators completely inaccurate. Took nearly half an hour to find somewhere to park. Absolute con. Edinburgh Airport proves itself to be the absolute pits - again - as ever!!”
“I’ve scored so low simply because of the extremely poor attitude of the attendant as we arrived. He spoke in a terrible manner as I used the second lane which wasn’t in operation, despite a sign saying “use both lanes”! It’s not so much what he said but the way he said. A horrible start to our holiday.”
Hello,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Tried to charge me an additional £120 when entering my ticket to leave the car park. No reason given for why when the charge was eventually waived after calling the attendant.”
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking as usual was hassle free. Unfortunately had to change dates. Staying over 3 days less I was presented with a bill for 25 pounds unknowingly and with. No prior warning or knowledge why , what for?? Would have at least expected refund or for it to was it's face. When I called to advise, I was told not to worry, just tell the guys on arrival. This part of the process needs some tidying up.”
Hello Duncan,
Thank you for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards, Customer Support Team
“28/5/24
If only it had been a dry day......but my return from holiday was on a wet Scottish day. No great surprise and the airport is not responsible for the weather. However, perhaps Edinburgh Airport could consider routinely clearing the surface water drains in their car parks so that their customers don't have to walk and wheel their luggage through 2-3 inches of water, where the drains are choked?”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“dreadul overall. I paid IN ADVANCE of our stay for 2 x cars. Then when i came to leave it demanded an ADDITIONAL £355.00! We had to go through the process of calling and getting that addressed. I suspect this is a way of extracting more money from people.”
Hello Dean,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Waited over half an hour for a bus from the terminal to the car park, at 17:00 - so not exactly off-peak!
Bins overflowing at bus stops in the car park.”
Hello Ian,
I am sorry to hear that your experience with us wasn't pleasant.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The airport car park was full awful to find a space. People were driving the wrong way down the aisles and getting abusive. When we left the ticket did not work saying we owed £195 - Member of staff was great and quick however not ideal.”
Hello Emma,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hello Mark,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello Sandra,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Hello Deividas,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“The signposting to the long stay carparking doesn't exist once you arrive at the airport and is only visible a fee 100yards as you approach plus now shuttle bus which is terrible considering the distance you have to walk with all your luggage to the terminal and finally although I booked my long stay parking weeks in advance I still had to call for assistance otherwise I was going to be charged £90!!, I never had any of these problems when I parked and flew from Glasgow last year.”
Hello William,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
“I reserved a space in the car park 10 days before travelling in the terminal surface car park. On arrival they had no record of my booking and was made to wait until they tried to sort it out. I had email proof of the book out you can’t show that at the intercom system. It was sorted but then on exit the Sam happened again leaving me for 10 minutes stuck in the car park until they sorted it. Not great experience.”
Hello,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I returned to colllect my car to find cigarette ash in the car, which had never been smoked in until I left it in the hands of edinburgh airport parking staff!!!!”
Hello Blair,
Thanks for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
