Thank you for your review,
I'm sorry to hear that you waited longer than anticipated for the shuttle bus.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Really easy to use, terrific staff at pick-up and drop-off, both welcoming and extremely helpful. Much easier than traditional parking - have used it twice now and delighted both times.”
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Kind regards,
Customer Support Team
“I have emailed twice this week and have had no response to my complaint about the service. I have used before and it was great, this time the service was poor as car was not charged and we had to pay more to exit again after paying £150 for the parking and as I said no response to 2 emails sent this week. Would avoid in the future.”
Thank you for your review,
I can see you first contacted us 2 days ago and I can see our team are currently looking into your feedback however as advised on our automatic response it can take up to 8 days to receive a response.
Regards,
Customer Support Team
“I recently used FastPark at Edinburgh Airport and was very disappointed with the service received. On arrival, as part of the registration process, you have to enter your flight destination on the computer screen. We were flying to Guernsey but the system did not recognise this as a destination. A member of staff had to be called to assist us by overriding the system in order to allow us to register our car and leave our car key. This resulted in a relatively minor delay but was irritating nonetheless. However, things were worse when we returned to Edinburgh. We scanned our ticket on the screen as instructed and a message appeared telling us that our car key was not available. After speaking to staff, we were advised that, due to human error, our car was still at the off site car park and hadn't been returned to the FastPark base for immediate pick up by us. Someone was dispatched to collect it but it meant we had to hang about for around 30 minutes before we could commence our journey home. I queried whether the problem was related to Guernsey not being a recognised destination meaning our inbound flight hadn't triggered the return of our car to the FastPark base. However, I was advised this had nothing to do with the problem and it indeed had been human error. I am afraid for us it was very much a SlowPark experience.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Not enough spaces for the cars booked in,I literally drove around for 15 minutes trying to find a space. Lots of cars had parked along the kerbs and I found myself doing the same in order not to miss my flight”
Thank you for your review. In future if you are struggling to find you a suitable parking space if you press the intercom at any of the barriers a member of the car parking team will be able to direct you to an available space.
Kind regards,
Customer Support Team
“We paid for the use of the fast track car park, where you drop your keys off and let a member of staff park your car for you. It was expensive but had my neiece traveling with us, so thought it was ideal.
Anyway on returning home to Edinburgh, the airport took about 1hr or so to bring everyone's cases out. 3 lots of plane passengers all waiting to get their belongings after an already held up late night flight, was torture and when we finally found the car (parked right at the back of the airport) we then had to pay an additional £6 just to leave the car park!
Edinburgh airport is a joke gotten. Never again”
Thank you for your review. The baggage delivery process is the responsibility of your airline and their contracted handling agent and we have no role in this process. If you reach out to your airline they will be able to investigate the cause of the delay for you.
For the £6 additional charge if you can please fill in our contact form and a member of the team can look into this for you.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Poor signage - cost me £5 as if you miss the turn off to fast park you are vompelled yo drive through the drop off lanes and you cannot exit without psuong the ransom fee !”
Thank you for your review. There is signage on approach to FastPark advising of the need to turn right up the ramp towards FastPark. If you inadvertently entered the pick-up and drop-off zone if you can please fill in our contact form and we can look into that for you.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Cannot manage my booking on lien at all - i just wanted an extra 90mins and they tried to charge me £30! Be very very careful when you book - customer servcie is non existent.”
Thank you for your review,
Customers can manage their bookings online. As per our terms and conditions, you may be subject to a fee for any additional time:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Please note as advised on our website and booking confirmation we also have a 2 hour grace period.
Kind regards,
Customer Support Team
“Drove around for 15 mins searching for a space and the car park was completely full, obviously overbooked. Eventually had to ditch my car somewhere that wasn't technically a space and was worried it wouldn't be there when I returned.”
Thank you for your review,
When you are making a booking you will select the car park you wish to use. Before submitting your payment details you are them prompted to check your booking and confirm all details including your chosen car park are correct. Once you have made a booking you will receive a booking confirmation which states your chosen car park and also contains direction to the car park.
All our car parks are also signposted upon approach. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Arrived, no spaces.
Why if you have x number of spaces would you sell greater than x number of tickets? There were at least 10 of us circling for over 30mins before finding a space (I eventually left the car outwith a designated space)”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“When I arrived at the terminal on the 25h May to enter the car park I was told that the car park was full and that I had to use another car park and that I would be refunded the £164.99 I paid for terminal parking. When I went to the other car park this was also full. This was totally unacceptable. I pre booked my parking to ensure I could leave my car in the terminal and to get there and find I couldn’t park was ridiculous. Not only should I be refunded I should also be compensated for this outrageous situation. I have mailed regarding my refund but still don’t have it.”
Thank you for your review,
I can see that you reached out to us yesterday, please allow our support team time to respond to you.
Kind regards,
Customer Support Team
“Over-priced. £50 for 1 night (2 days) is ridiculous, especially considering the spaces are tiny. Even driving a vauxhall astra, I struggled to find a space big enough to be able to get the doors open.”
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
I'm sorry to hear that you found our spaces to be small. I can confirm that our spaces are of industry size.
Kind regards,
Customer Support Team
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Kind regards,
Customer Support Team
“Always use this parking option when travelling from Edinburgh, we were delayed getting back by 1 hour so we were expecting to pay for additional time but were charged an an additional £60 for this hour, will not be back”
Thank you for your review,
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Arrived Barriers did not automatically open had to buzz for assistance to be questioned if I had paid even though it was prebooked & drove around for around 15 minutes to try find minimum spaces that were available, Not great service”
Thank you for your review,
All customers must take a ticket when entering the car park. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
Our Plane Parking operates a shuttle but to and from the terminal/ car park and I can confirm that if you use this car park you should not walk to the terminal as there is not a designated walking route.
Kind regards,
Customer Support Team
