“As a previous customer I was suppose to receive a 10 per cent discount. When at time of booking I was unable to activate the discount as there was no means of doing so. The only price I could find was the one available on your web site. What a con. Willie Elliott”
Hello William,
Thanks for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello,
Thanks for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello,
Thanks for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Dropping off car was fine & straightforward but that was the easy part.
After flying back it was a long walk with very little signage to find the Fast Park key pick up station.
Once I had my keys I then went looking for my car which was at Lane 1/45 which was halfway out of the airport. I would have been quicker just parking in the main car park.
Then to cap it all off I take my ticket from the barrier at the Fast Park exit then drive round to the main exit barriers only to be told I owed £6.00 to get out (judging by the cars waiting at the other barriers I wasn't the only one.
Now presumably the barrier thinks I was coming from the drop off area but why the ticket I had from the Fast Park exit would not just let me out is shambolic.
Eventually got the operator on the intercomm to be just told "oh yeah, just put the ticket back in & I'll sort that for you". He shouldn't have to sort it.
Needless to say I won't be back to park at Edinburgh if I can help it!”
Hello Gordon,
Thanks for your review.
I am sorry to hear you never had a streamline experience with the carpark and returning to your car.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“I wasn’t able to use the car park as my son was Ill the day of travel and the system didn’t allow me to get a refund of the fee of circa £60 paid in advance, which was extremely disappointing given how often I use the airport for business travel.”
Thank you for your review,
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As per our terms and conditions, we are unable to offer any refunds or vouchers for bookings that are made but not used:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
We would encourage you to contact your travel insurance provider to enquire if you may be entitled to a refund via their cover. For extenuating circumstances we have many channels where you can contact us to discuss your booking however I cannot see any contact from your details.
Kind regards,
Customer Support Team
“I pre booked parking but couldn’t find a space when arrived at car park, cars were parked on every bit of road they could as assume had same problem I did, took me 40 mins to see someone leaving airport coming back to car to get a space. Assume due to royal highland show but not ideal for anyone going for a flight. Really disappointed as I’ve used car park numerous times without any issue.”
“I'm writing this because you won't stop sending me reminders. Each one I get will result in a one star review. Stop wasting your customers time with email reminders. If I wanted to leave a review, I would.”
“Shambles turned up wouldn’t let me in then after about 25mins someone answered the intercom and I was eventually let. Got to car after holiday and the car has a dent on the drivers door where someone has hit it with there door. Go to leave the car park and told I have a £485 bill and it wouldn’t let me out until about 15mins till the guy on the intercom managed to sort it”
Hello William,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The most unsuitable bus for airport transfers I have ever seen. A very small space for suitcases... in fact the worst bus I have ever used and I travel a lot. Everyone was saying the same. People had to stand in the aisle with their cases as nowhere to put them which then blocked the aisle for anyone else and the driver had to leave people. Also meant if you were stop one on return you couldn't get passed everyone to get off!! Driver was lovely though.”
Hello Audrey,
Thank you for your review.
I am sorry to hear that the bus was not fit for purpose, I will pass this onto the relevant team and ensure that this is looked into as a priority.
Kind regards,
Customer Support Team
Thank you for your review,
I can confirm that the directions to your chosen car park are detailed on your booking confirmation and all our car parks are signposted upon approach.
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Really disappointing to arrive and see signs for no shuttle bus. This should have been communicated at the time of booking. This is false advertising. Signage to the path was very poor.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review,
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Terrible bus took over an hour to turn up then an another angry bus driver told us to get out ang walk as there was some traffic not good with 2 kids 2 buggy’s and 4 cases !”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Unable to use the parking as I had to use the long stay car parking at a cost of £140.00.
I did not get a confirmation to support.
Regards
Chris Ifalafose”
Hello Chris,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The path to walk between the car park and the airport is absolutely terrible. It has been redone and slabs have been installed which mean a trolley, suitcase or buggy is jiggled excessively every 5m for the entire route. Its much easier to not use the path and walk between the cars. Completely ridiculous.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“All well on outward journey
When returned to collect the car a warning light was on informing me of loss of pressure in front off side wheel
On inspection the alloy wheel had been kerbed all round its edge
I reported it to staff but no reply yet”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“So so disappointed. I’ve lost count how many times I’ve parked I. The long stay car park at Edinburgh airport. I did so last week and parked my car for five nights. First problem was no shuttle bus which was a nightmare having to push our luggage over very uneven ground and also no notification there would be no shuttle bus although still on the website, to cap it all when leaving I put my ticket in the machine only to read I owed £170. I immediately called on the intercom and told the guy I’d already prepaid and had the documentation. He tells me I should’ve parked in plane parking which I’d never heard of, I said I was in the site and said long stay was still operating with the shuttle, his reply is yeah the website is a big messed up and I’ll let you off this time, I’m like wow why was I even allowed in the long stay when I arrived, very poor show.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Absolutely disappointed with the gross breach of trust, after booking into the Fast Track Car Park at extra cost, I came back to my car with 3.4 miles added onto the clock.
On leaving for holiday I zeroed the mileage counter, on returning from holiday the mileage counter read 3.4.
It is quite clear my car has been driven without my consent, knowledge and permission and I will be taking this forward as a bona fide complaint.”
Thank you for your review,
Our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark.
Kind regards,
Customer Support Team
“Appalling. Arrived back to the car, had a half a tank of petrol when the car was dropped off then when we picked it up in the red??? Will NEVER be using again. God knows who was driving and where with the car. Better not have been speeding etc. Absolutely disgraceful”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
