“I found the entrance to the car park in my car without difficulty. However, finding my way on foot from the car to an exit proved difficult in the extreme because of the lack of signposting. I was dragging my suitcase around for about 15 minutes before accidentally finding the pedestrian exit.
On returning to my car, I was following exit signs for about five minutes, up and down, and round and round. The signposting was misleading and inadequate.”
“First time at Edinburgh Airport. Parking was pretty decent but signage for a first timer to the terminal was terrible. Had no idea where it was in pitch dark.”
“Great car parking but the attitude of the man when my ticket wouldn’t work at the exit was shabby and rude. There are some really helpful people but not him. Sorry.”
“I am a frequest flyer to and from London and for what must be approaching the 15th time in a row the barrier at the mid stay has asked me for an outstanding £100 charge on exit despite having paid online. The last time I left a review the response said the ANPR must have not worked - well fix it.”
“The booking, check-in and return process for FastPark are all great and no issues there. As I have an electric car thar unfortunately doesn't have a very long range I specifically made sure to leave the car with sufficient charge for my drive home on return from holiday, however when I got back the battery was down at least 20% meaning I needed to top up charge again. I appreciate the vehicle needs to be moved and temperatures were low so no doubt the air conditioning system was used for defrosting the windscreen (as the fans were at max heat and level 7 when I got back in the car) but this made what should have been a seamless end to our holiday anything but!”
Thank you for your review and feedback. We're pleased to hear that the booking and return process for FastPark met your expectations, but we’re sorry to learn about the issue with your vehicle's battery. We understand how important it is for electric car owners to have sufficient charge upon return, and we'll take your comments into consideration regarding the use of air conditioning during colder times. We appreciate you bringing this to our attention and hope your future experiences are more seamless.
Kind regards,
Customer Support Team
Thank you for your review. We're constantly looking for ways to improve the experience for our customers, and your comments will help us address these issues.
Kind regards,
Customer Support Team
Thank you for your review. We're glad to hear you got into the terminal parking without any issues, but we apologize for the trouble you experienced with the intercom on your way out.
Kind regards,
Customer Support Team
“The car park is great, but the signs to get into it are not. I found it hard to notice the grey colour in amongst all the other bright colours for the other parking areas. Greyed out is usually something not to be bothered with. Please change the colour or the font on the signs.”
Thank you for your review. We're glad to hear that you found the car park great, but we're sorry to learn about the difficulties you faced with the signage. We will pass your feedback onto the relevant team for review.
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years.
Kind regards,
Customer Support Team
“Good service ..however staff seem to help grudgingly ..all I ask is if I am polite that you be polite back, and no idea why the radio stations in my car all had to be changed ??”
“5.30 am till 9.30 pm parking in multi story right next to the terminal for £30 including free fast track through security for up to five passengers is reasonable value for a red eye flight.”
Thank you for your review. We're glad to hear you found the parking rates reasonable, especially with the added benefit of FastTrack Security.
Kind regards,
Customer Support Team
“Sadly, and it took me some time to find the correct entrace to the Multi Storey car park...there could be better signposting.... When I returned after my five days, the system demanded a payment of £225.00 which was a surprise since I had already prepaid £100 for the 5 day service. Disappointing that you dont have functioning systems that can read tickets accurately, and If I was an overseas visitor and not familiar with English or the systems I might just have paid it to get out. As it was I pressed the buzzer and spoke to someone who sorted it, but I heard him say " its done that again" . You could do better.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review,
To access your discount code you must use the link and code that was sent to you via email.
Kind regards,
Customer Support Team
“Parking is great however as. Little shocked when got to barrier and was asked to pay further 395 pounds!! Man on assistance button fixed it to me. Could have done without the panic though!
Thanks”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I am however glad that you managed to get this sorted at the time.
Kind regards,
Customer Support Team
“Close to terminal, safe and fenced in. When I tried to leave and popped my ticket in, it asked me to pay £139. Thankfully the concierge on the buzzer allowed me to exit, not what I needed after being delayed flying then taking an hour to get through passport control once landed.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Excellent availability of spaces but a complete lack of buses. I ended up walking from the long stay to the terminal (fortunately i wasnt travelling with my young children)”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Booked overnight parking in the multistorey but the ticket issued on entry was not recognised. Had to wait while kind attendant let me in. On leaving, ticket agin not recognised - machine asking for £120! Again, helpful staff member looked up my booking and lifted the barrier. Staff very helpful, IT system needs work.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
