“Got charged an extra £15 when I went to park my car - also when I came out from late night flight - freezing cold and my car was parked at end of bay !! Couldn’t open the doors to get the suitcase in !! Not sure it was cheaper or easier than a taxi ? Will reconsider for next time - solo travel thought it would be safer”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The ease of parking was great but on exiting the automatic gate asked me for almost £800. I had to call for help over the tannoy system. The person who answered sorted out the problem quickly enough but this has happened a few times before.”
“Parking spaces are far too tight, cars are so much bigger than they were when these lines were drawn.
Found a space eventually. Barrier did not raise with number plate recognition. Number plate was not printed on the ticket.
On return put ticket in to exit car park tried to charge £245. Nearly had a heart attack.
Pressed buzzer for help and they quickly sorted it out. Hence the 3!!!”
“Getting there was no problem. When I left inserted card for a prepaid booking and was being asked for £130. The intercom button was not working properly and took several goes to raise somebody. Fortunately no queue behind me. Eventually was let out after looking up booking details.”
Thank you for your review. We're glad to hear that getting to the airport was smooth, but we apologize for the inconvenience you faced with the card machine and the intercom. We appreciate your patience in resolving the issue.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Valet parking was a good experience though pricey. Disappointing that no trolleys were anywhere nearby and when you find them you have to pay, just another cost however small.”
Thank you for your review, Neil. We're pleased to hear that you had a good experience with our valet parking. It's important for us to know areas where we can improve, and your comments will certainly be taken into consideration.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Something doesnt seem to work on the signage recognition system or some such system. Last 2 times I used it on exit I had to call the intercom system as they wanted payment of £300 and £515 each time! Luckily the intercom person let us out without the payment...”
Thank you for your review. We're sorry to hear about the issues you encountered with the signage recognition system during your exit. That's certainly not the experience we aim to provide. Your comments are valuable to us as we work on improving our services.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Good sized airport but not at all keen on the 'herding' process to get a crown to the security area then have them fight their way into a line often creating discontent between passengers (no controlled queueing. Also, very disappointed at the raucous, brusque commands from the passport marshal (female, afro-carribean) - her appaling attitude was commented on by several passengers.
On the up-side, less of a swirling mass than other comprably sized airports and a good selection of destinations.”
“I would have given a 5 star, but the signage in the car park is not clear, if you are looking for lane B, you can't see the signs when you leave the key collection area and when you you finally find a memeber of staff, they treat you as if your daft.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Driving in to airport a large sign saying coaches is very misleading we then went one way in to drop off by mistake and it cost us £5 to get back out go round to go to multi storey”
“URM4VKFJ9 my reference
I was charged 6 GBP to leave the parking. My flight was on time and I was out asap.
Can someone explain why?
This is the first time it has happened to me.”
“The parking and the parking staff, are both great. However the sysytem has tried to charge us on departure the last two times we have used it. After paying £170 for 3 weeks, don't expect it to try and charge us £6.50 for being 10 minutes after the time on the booking. We can't enter hours extra on the pick up time as you require the flight number and arrival time for moving the vehicles. Also we are disgusted that the airport now charges £1 for trolley usage, after being in 6 other airports in the last 3 weeks, including Changi in Singapore, NO ONE charges for trolleys. Welcome to rip-off Scotland.”
“I mistakenly booked for Friday and return Friday. I couldn’t cancel without being registered which I hadn’t done. I rebooked to park Friday to Saturday. When I went to park I explained on the intercom the situation and I was told it would be fine. As I exited the car park on Saturday night it wouldn’t let me out and wanted £90. I explained again what had happened and after sitting for about 5 mins I was let out. Make the cancel my booking easier as I am out of pocket. We always use this car park as it is easy to get to and within walking distance.”
“Was booked into the terminal for two days; on arrival every floor had lots of spaces but they all had traffic cones and tape across them, was difficult to find a space!”
“The parking was great but I dropped and lost my car key. Dropped in the bay. I tried to get in touch but it's impossible to speak to a human. I completed the online lost property form but nobody ever got back to me. Very disappointing”
“Overall the experience was good. Cheap easy and quick. However the snow was forecast and the car park was a complete mess. No salt had been put down and I nearly fell three times walking to the car.”
