“Not particularly well sign posted to get to the correct parking area. Once in and parked everything went well and the fast track through security is worthwhile. The Glasgow pre-paid parking is better. The cameras recognise your car both in and out so you know everything is in order.”
“Hi, Booking Ref 07160YM6O. Booking, arrival instructions and dropping off process was straight forward, however a bit disappointed that I had to pay £6:00 to exit the car park on my return on Saturday 30/11/24. On leaving the fast park area, to open the barrier a had to press for a ticket. When I got to the main exit and put the ticket in the machine I advised that I had to Pay £6:00 no intercom to contact anyone to discuss, so just had to pay. Can you advise what I did wrong?”
Thank you for your review, Jason. We're glad to hear that you found the parking to be good. However, we apologize for the lack of a pavement when walking towards the hotels, as we understand how this can create safety concerns. Your comments are important to us, and we will look into ways to enhance accessibility and safety in that area.
Kind regards,
Customer Support Team
“Quick and efficient on arrival. Coming back it was dark and we felt lighting/ signage was insufficient. Wandered around for a bit till we found the Fastpark ... then had issues finding the lane our car was parked in as couldn't see the letters in the dark. Exit procedure was also not clear ... good service just needs better lighting, signage and exit instructions.”
Thank you for your feedback. We're pleased to hear that your arrival experience was quick and efficient. However, we sincerely apologize for the issues you encountered with lighting, signage, and exit instructions upon your return. Your comments are very helpful, and we will certainly look into ways to improve these aspects for a better overall experience.
Kind regards,
Customer Support Team
“The car park (long stay) was fine and the walkway was reasonably well lit,unlike the signage to all the car park options.
I had prepaid, but still when I went to leave and put my ticket in the machine to open the barrier, it said I had to pay 90 pounds! The issue was resolved and thankfully there was no queue behind me at 10pm, but with the usurious price charged for parking at the airport, you'd expect the tech to be more efficient.
Although not related to this trip, I recently had to park for less than an hour in short stay to collect a wheelchair passenger. The uncovered walk to long stay was not an option in heavy rain, but my brief say cost 25 pounds! To be fair, the long stay price for 2 days was 19 pounds, expensive but not hideously so, but it would be good if a small sum was invested in a cover for the walk to it.
Also, relating to the next question, why would you recommend a car park? The options are frequently betweem slim and none.”
Thank you for your review. We're glad to hear that the long stay car park met your expectations, but we truly apologize for the issues you faced with our signage and the payment machine. Your feedback about the need for better technology and a covered walkway is valuable, and we will certainly consider it for future improvements.
Kind regards,
Customer Support Team
Thank you for your review. We’re happy to hear that you were pleased with our service at Fast Park. However, we completely understand your disappointment regarding the price increase for 2025. We strive to maintain a balance between quality service and competitive pricing, and your feedback is crucial as we evaluate our pricing strategy.
Kind regards,
Customer Support Team
“Prebooked parking, then on the way out the machine asks for money due to underpayment. This has happened several times and always xauses a hold up atvthe exit.”
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced with the payment machine at the exit. We understand how frustrating it can be, especially if this has happened multiple times. Your feedback is important to us, and we will address these issues to enhance the efficiency of our systems and reduce any hold-ups in the future.
Kind regards,
Customer Support Team
“I booked the high rise parking. When I arrived the vehicle recognition was not working so I could not gain access. I called the operator who provided me with a ticket to gain entry. When I then approached the barrier for the high rise it would not open as the ticket the operator had provided was wrong and I had to speak to a different operator to gain entry. After that I parked as normal and the high rise is very handy for the airport.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I parked at the area where there were ev chargers but for whatever reason I couldn’t charge my car. I don’t know if this was because I hadn’t downloaded an app or there was some other issue but if an app was required it would have been good to have been advised beforehand. Because of this I than had to find a charging point at 11pm to ensure I had sufficient charge to get me home”
“I was charged more at the exit with no reason as to why additional charge was required
no response from the edinburgh airport parking team to the query on this”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Fast park signing runs out where the route from arrivals reaches the multi-Storey car park. The next sign is hidden inside the lift area. Areas B and D are not clearly signed from the check in building - the B is not visible on the reverse side of the A sign. The route from arrivals could be improved by turning right/south from the arrivals point as this is more direct. Get someone to video the routes and then decide where signs would be most helpful. It should not be a guessing game to find your car!”
“Great service apart from saying I had to pay £6 to get out the car park. Pressed the buzzer and with no please or thank you the chap on the other end opened the barrier.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Super easy to book and great to have the fast pass. Only issue is finding the entrance which took me a while as the satnav just takes you to the general location and also hard to see sign for fast track”
Thank you for your review.
I can confirm there are directions to the car park on the booking confirmation you receive once you have made your car parking booking.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booking and parking is straightforward. However if you need to make an enquiry about the booking the only option is to email. The lack of ability to speak to someone on the phone is absolutely unworkable when email response times are noted as 8 working days. Parking isn’t cheap so not having proper customer service is unacceptable.”
“Got charged an extra £15 when I went to park my car - also when I came out from late night flight - freezing cold and my car was parked at end of bay !! Couldn’t open the doors to get the suitcase in !! Not sure it was cheaper or easier than a taxi ? Will reconsider for next time - solo travel thought it would be safer”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The ease of parking was great but on exiting the automatic gate asked me for almost £800. I had to call for help over the tannoy system. The person who answered sorted out the problem quickly enough but this has happened a few times before.”
“Parking spaces are far too tight, cars are so much bigger than they were when these lines were drawn.
Found a space eventually. Barrier did not raise with number plate recognition. Number plate was not printed on the ticket.
On return put ticket in to exit car park tried to charge £245. Nearly had a heart attack.
Pressed buzzer for help and they quickly sorted it out. Hence the 3!!!”
