“Giving you one star for feedback harassment.
You asked for a review on Trustpilot; I provided a good one. Let me be clear that as part of our transaction I'm not obliged or beholden in any way to give ANY feedback at all. But when I've already done so on a platform you requested, you making further requests moves into the realm of harassment. Providing Feedback is a bonus activity, not an obligation I need reminders to fulfill across the internet for you.”
“I park every week with you and the one time my pa booked the wrong date you gave zero flexibility for a genuine mistake shocking customer service for a loyal regular customer”
“The decision to charge customers to use luggage trolleys is dreadful. We pay a fortune to park and drop off at the airport and this charge sucks. No doubt will go up by a pound every year. I would rather fly from anywhere else. Passport control and baggage reclaim no better.”
“I didn’t use car park , I couldn’t find it. There are no signs where to turn to get to your car park. Sat Nav took me to only staff buses Road. Finally I have to drive to drop off /pick up parking and payed double price.
Disappointed 😔”
“Terrible customer service, barrier didn't lift at exiting the carpark. Took several minutes before someone answered the intercom, to then be questioned on whether or not I had a booking or paid for parking at all. Ridiculous.”
“Having used the multi story parking before, this time I tried the 'fast park' valet option. I'd STRONGLY recommend you don't. It's poorly thought out and has failures thoroughout the process.”
“Terrible I went to the right car park and was charged £150 upon leaving after having booked and paid £40 in advance. I would like to ask for a refund however there is no place that I can see to do this on the Airport website. This is very disappointing. I would not choose to fly from Edinburgh airport again because of this.”
“Regardless that I pre booked and paid online, on exiting was charged £130 due to my easyjet flight being delayed and exiting the car park 36mins later than my booking departure time.”
“Very poor that there is no transport from the end of the car park to the terminal..rain bucketing down and got soaked before my flight !! Can imagine how old folk feel having to park at the back of this car park and travel to the terminal. There should be some form of covered transport, like a TukTuk or something..doesn't have to be a bus, even a battery operated transport shuttle mini bus maybe 🤷♂️ Poor show.”
“After overstaying my booking by less than four hours, the barrier charged me £120 to get out. They then send me a request for a review - are they mental? Their own website says the overstaying charges are the same as the drive up charges - which is £55 for four hours. This kind of gouging is typical of all our public services these days. I certainly won't be back.”
“OVERCHARGED £55. I assume I have been charged as if I did not pre book parking. Not happy with the service, returned home from a funeral late at night to have to pay an extra £55. Disappointed that I went to the right car park, walked to the airport and walked back to the car park, as stated in my agrrement when I pre booked only to have to pay another £55 and alsoleave me having to attempt to get my money back, possibly to no avail, but I hope this can be rectified.”
“Parked my vehicle for 7 nights whilst on holiday.
Cam back to find another vehicle parked beside had smashed there door against mine leaving a massive dent in mine there paint was on my dent and mine on edge of there door.
Trying to contact airport parking to find anything out regarding security and if they have cctv available etc is near impossible.
Automated service can’t speak to a human and if you want to you are charged per minute and go through a call forward waiting system and after a long time hanging on the line no one answers.
Spaces are small several cars parked on yellow lines and no one working on site controlling the free for all parking.”
