“2 hour wait to get our vehicle back, absolutely terrible experience, no staff to help, wouldn’t use again or recommend it to anyone, basically done the opposite of what it’s supposed to do”
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Customer Support Team
“Absolutely shambolic service. Arrived home at 12:30am on Sunday morning to be told that they had no idea where any cars were located due to a glitch. There were around 30 people waiting for their cars, some with young children. We had to wait for an hour and a half for our car but some were waiting for 3 hours.”
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Customer Support Team
“Arriving and leaving the car was easy however returning was problematic. We used fast park and when we arrived from holiday late into the evening it was mayhem. We had to wait for over an hour before getting the car keys. We heard there was a problem with an electric car that would not start blocking other cars in. Staff brought keys to cars no one who was waiting owned and generally a really poor service. It was disappointing and I felt sorry for the poor attendant who seemed on his own and who people became angry with”
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“On our return, we found our car had not been moved and keys were sitting in a bowl in reception. Staff informed us it would take 30 mins to move the cars. It then took nearly an hour with very little updates until we had our car
Very disappointing service considering how much we paid.”
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Customer Support Team
“I use Fastpark a lot but on 8th February my car, and many others, was not available. We all had to hand in our code slips and wait while cars were brought round one by one. Not fast and not what you want when arriving late at night. Very disappointed.”
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“Arrived to collect Car at 2300, owing to the system breaking down, I got the car returned to me at 0130.
There was a lack of information about the Breakdown and a lack of clarity from staff of how it was being rectified. A lot of frustrated, angry people facing this delay not helped by a lack of staff management. A great service when working properly but staff need guidance when the system breaks down.”
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Customer Support Team
“Used Fast Park - drop off fine but had to wait 50 minutes for our car to be found and driven to the pick up area when we returned at 10 pm on a Saturday evening from our flight. 3 other people in front of us in a similair postition. Not acceptable particularly as we had a 3 hour drive ahead of us - was not 'Fast Park' in our case. I questioned staff as I have previously had a good experience using this service and they said that it was chaos when they came on shift. Staff did their best but clearly something in their parking and return system is not working.This needs to be investigated and rectified before I ever consider using this parking service at Edinburgh airport again.”
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Customer Support Team
“My daughter’s car was not ready on our return journey. She is 23 weeks pregnant and has to stand in the cold for over two hours.
People cars were being brought to fastpark area that hadn’t landed yet whilst others were waiting over 3 hours for their cars. It was a disorganised shambles.
Her car was also left unlocked for the full weeks of our holiday.”
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“Arrival was fine. Collection was dreadful. Something had occurred meaning cars hadn’t been retrieved on time. Staff had no strategy to rescue the situation and were actually bringing cars whose drivers had not returned while around 50 drivers had no updates on when they might receive their car. We were fortunate and waited just over an hour. Others had been there over 2 hours when we departed.
Definitely not “ Fast Park””
“Having to walk to the terminal building from the long stay carpark in the dark across multiple busy roads with suitcases and kids without a clear route marked . Very poor . Will mostly use an offsite parking company from now on that drop us at the terminal building .. A lot less hassle”
“After using fast park for years returned on Saturday night to no car after having to chase the staff very poor communication with them over 30 minutes later our car was brought to us certainly wasn’t fast park then totally disappointed !”
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Customer Support Team
“Having used Fastpark twice before, I booked it again for our trip to the canaries last week. All went smoothly on our way out on holiday, but our flight was an hour delayed coming home, landing at 1130pm, instead of 1030pm. When we scanned our barcode the screen told us our car wasn’t ready and we had to wait for another 30 mins. We were exhausted after travelling all day, and found this unacceptable, especially when given no reason. We were only one of around 10 families waiting on our car.”
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Kind regards,
Customer Support Team
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Customer Support Team
“I have left 2 emails asking for a refund as I didn’t get use of the parking that I paid for which was supposed to be “refundable” and still haven’t heard anything back? I was also charged £9 on the way out straight after entering.”
“No courtesy bus anymore and 1/2 mile walk in wind, rain and cold. Profit v service? Profit every time!
Poor or non existent signage to guide visitors - I had to help two other tourists who were unable to find the footpath and ended up walking on the road!
The courtesy bus was fine and necessary - it has now been withdrawn and yet the price is the same as before! I will be using another car park provider in future.”
“I am submitting an official complaint regarding the condition of my car after using your parking service. My vehicle was in your care from February 2nd to February 8th, 2025. On February 6th, I extended my booking for an additional two days.
Upon collecting my car today, February 8th, before even entering the vehicle, I discovered a scratch on the left side, extending from the rear side bumper up to the top. This is clearly visible in the attached photos. The nature of the scratch suggests it was not caused by a door hit but rather a more significant impact. I have four witnesses who can confirm that the damage was noticed immediately upon pickup.
I reported this issue immediately to your FastPark staff, and I was advised to send an email requesting a refund for the repainting costs. Tomorrow, I will obtain a professional quote for the repainting, which will either be covered by you or I will expect full reimbursement for the repair, including the cost of a garage where the repainting will take place.
Additionally, I am requesting a refund of £7 for the parking fee I had to pay today upon pickup, despite collecting my vehicle one hour earlier than scheduled.
Furthermore, I demand that you provide 12 high-definition photos of my car taken on February 2nd, 2025, from all sides, for verification purposes.
Here are the details of my bookings:
First booking reference number: I81KCB8ID
Extended booking reference number: DEF374APY
You have 48 hours to respond with a proposed resolution to this matter.
Thank you.
Best regards,
Bartosz Baczynski”
“On 24th January my flight - like 90% of flights - into Edinburgh was cancelled because of the huge storm. I could not get back to Edinburgh from London until early evening of 25th January. To my fury Edinburgh Airport charged me a penal £60 addition for another 24 hours of unbooked parking. This is disgraceful gouging of people put in an impossible position by the decisions of both the airline companies and the airport. You should reimburse me for this.”
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Kind regards,
Customer Support Team
“there were no trolleys available on the 4 th floor of the multi story - I assume this is now due to the requirement to "hire" trolleys so they are collected from the floor to maximise revenue - at a minimum I would have thought there needed to be signs to explain especially in advance if a trolley is required”
“Long stay parking at Edinburgh Airport is terrible - much better options are available
It’s a long walk to the terminal
Walkways blocked / obstructed
Floods easily
Open to elements - no covered walkways
Pre-paid - automated number plate recognition didn’t work
They tried to charge me £175 for 4 days
Eventually got out without paying any additional fees - no apology
There used to be a bus service to the terminal Walkways blocked - that is no longer the case so it’s a very long walk
I will not be using this service again - truly awful”
“The idea of charging your car while you are away is great however the chargers are unreliable.
I could not make the charger I parked at work and ended up using one 2 bays from mine. It is not good for the battery to sit at 100% so first I only charged it to 70 then the plan was to charge to close to 100 before my return. Charging session got disconnected do I ended up having to pay 2 connection fees. Charging is already expensive here, but conmection fee?? Come on, you should not be charging for plugging in your cable.
On my return the terminal was not working properly and I could not get the cable out. I was waiting for 5-10 minutes I could mot disconnect my session either remotely or via ghe terminal locally because it said card payment is not operational. Thankfully there was an issue with the charger I was using and after about 10 minutes the red light came up and it released my cable.
Not a good experience especiallly when you have a nearby more reliable Tesla supercharger, which is faster, cheaper, no conmection fee.
Again, idea is good but the execution and experience is very poor.
I rather not use this service again.”
