“The system didn’t work properly, so my licence plate wasn’t recognised when I arrived and the ticket barrier wanted to charge me £355 for the week when I tried to leave - not a great experience!”
“Very unclear signing - I was unsure where on earth I was allowed to park within the long stay. It was random letters and unclear which zones were for which type of parking. Poured with rain and freezing cold on my outgoing and incoming flight days and I’m a single parent with a 4 year old so it was awful not having a shuttle bus. I also found manoeuvring out of the car park incredibly cumbersome. I’m a fairly confident driver but the angles of your exit and entry are ridiculous and dodgy. I scraped my car badly trying to exit on Wednesday evening. It was late dark and rainy and the whole area by the exit was poorly lit. It was very difficult to see the islands/kerb in between each lane. I’ll never use this car park again as it was expensive and stressful.”
“I absolutely do not recommend this parking! If your flight gets canceled over the weekend, you have no way to cancel your reservation or get a refund. Customer service is only available during specific hours, which completely ignore time zone differences—if you’re already in another zone, there’s no way to contact them. On top of that, there’s no option to manage your reservation online, leaving customers completely stranded. A total lack of flexibility and respect for clients. Avoid at all costs!”
“Turned up at gate, did not open automatically as it should have. I buzzed for a while to get in, someone finally answered and I explained I was booked in and I was given a ticket and let in. When I went to leave, the gate again failed to open, I put in the ticket, and I was told I had to pay £150, buzzed and I was eventually let out.”
“its very strange as an international airport has no facilities for trolly nearby the fasttrack parking. Thinking how many families have to travel , with little kids and many bagages, have to walk at the drop off to pay and collect a trolly. This lower your rate as who designes this airport seems have no clue. Another thing , try to imporve the toilette for families too, like in Madrid airport for example.”
“We had a 10 hour flight delay coming back to Edinburgh and were thoroughly exhausted. Tried to exit the car park to have the machine tell me to pay £200!
Pressed button to speak and it did get sorted. Not impressed when I had given our flight numbers when I booked parking. A failure in their systems to adjust exit as the delay was not our fault.”
“A disappointing experience this time. Diverted to the overspill carpark and a 600m ish drag with all our ski luggage. Not even able to find a trolly to help.”
“Prepaid long term parking. When I came to exit the car park, the barrier device said I owed £120. I used the intercom and the car park attendant let me through after checking my registration number.
Very poor performance, causing needless anxiety after a tiring journey.”
“I was 90 mins late exiting so expected a surcharge but £40 was ridiculous. The attendant claimed I had booked terminal not multi-story. I was tired and did not challenge this, but when I checked my email it was multi-story. Very poor service.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“This airport parking at Edinburgh Airport is terrible. The fact you now have to walk to the terminal building is a shambles especially in rain/cold/snowy weather with no cover. Doing this with luggage as most people have going to an airport is ridiculous. The fact the prices have not refelcted this cost cutting as well is so dissapointing. I will never return to this car park before I travel and will be telling friends and family to avoid!! Cars were also parked on double yellow lines within the car park, doubled up on junctions and other stupid parking noticed. It is also not abvois where the walkign route is, therefore myself and my partner and 9month old baby got soaked trying to find the walking route as we took many wrong turns.
I guess there is no supervision of the car park as a whole now with no bus making a round trip through it to drop off passengers?? More cost cutting!!! Terrible”
“Terrible experience, anpr did not read registration which lead to me have a further £180 parking charge after already paying £30 to park there ! Will not use this service again”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I tried to use the Twilight bag drop which is a "benefit" when parking at the airport. I turned up the night before and was told by EasyJet staff that they don't support this scheme unless all passengers are present, the airport website says only the lead booker needs to be present. Effectively I had a wasted 100-mile round trip as I couldn’t drop the bags that evening and had to return early the next morning and queue again! It seems to be one of these situations where the customer is in the middle with the airline saying it’s the airport at fault and vice versa. To add to the frustration, I couldn’t exit the 1 hour car park following the failed bag drop as my ticket didn’t work and I had to wait for the supervisor to open the barrier. Not a great experience.”
