“Probably the worst car I have ever visited and will not stay there again , 25 minutes before I managed to get parked but not in a space on the Kirb it’s absolutely awful I would advise anyone never to park there we have complained and our yet to receive a response.. a total shambles I’m afraid .”
“Arrived at a huge tailback waiting to get into car park as BOTH machines were out of order! Had to contact customer service who eventually lifted the barrier but then trying to find my pre booked guaranteed space wasn’t easy.”
“Normally use this service and it’s good however this time was a joke, keys weren’t ready on return, lots of travellers standing about with same issue, buzzer constantly going with no one answering it. Staff member making excuses and trying to blame travellers for the mistake. Waited around 25 mins issue was resolved but its last thing you need at 12.30am.”
“Very disappointed I booked the multi storey fast track which cost double what u would have paid for fast park. I booked fast track as was travelling with my 87 year old mother and wanted to park on level 2 and go straight through the tunnel to fast track. We went through the tunnel to find the door locked for fat track entry. I had to take her down and outside to get to departures then up the escalator. To be told at security that fast track is only open 3pm until 7pm. If I had been notified if this when booking I could have saved myself £75 and walked less distance with my elderly mother.”
“Despite paying £24.99 for a space for two hours, no spaces were available, I drove round and round the car park for about 20 minutes. A waste of time and money.”
“Would leave 0 starts if a could. Returned to my vehicle to find a tobacco holder and lighter sitting in my front passenger seat. Car was stinking of tobacco. Unsure if someone had been smoking in my vehicle. I had just collected my car following medical treatment abroad so exposure to this is the last thing I expected. Emailed the company and have so far heard nothing. Poor customer service and awful to think of what occurs in your vehicle when you are not there. Cannot be trusted”
“We have used fast park many times and thought it was great. However on returning from Malaga this week, our flight was delayed slightly (approx 40mins) and we had an extra charge of £7 to enable us to leave the airport. Tried pressing button at barrier to speak to someone and no one answered, this was mid afternoon!! Usually when flights are slightly late, we are not charged extra. Not impressed.”
“Arrived to collect our keys to find the collection point a shambles with multiple flights waiting to receive their keys. Found out that there wasn’t enough staff to collect vehicles and drop them off. Had to wait 2hrs for our vehicle to be dropped off and we were one of the lucky ones.”
“Paid online well in advance. Put my ticket in on exit and was told I owed £235. Sorted out but not impressed at all. Also signage/instructions unclear to enter. If you get in the wrong lane you end up in the drop off area and have to pay £6 just to drive through. Awful way to start and end a break.”
“Flight landed at 1.50am and got my car keys at 4.30!!! Waiting in the cold this whole time with approx 100 other people in same boat! School holidays and overbooking of car park given as excuse! Shouldn't happen. Elderly and babies waiting in cold too for hours!!! You pay for a premium service and are treated like this????”
“I am writing to express my deep dissatisfaction and frustration following our recent experience with your FastPark service on the early hours of Sunday, 6th April. What was sold to us as a premium, convenient and time-saving service quickly descended into what can only be described as a shambolic and unacceptable ordeal.
We arrived back at the FastPark Pavilion from Fuerteventura at approximately 2.30am only to be met with utter chaos. Around 200 other bewildered passengers were crammed into the same small space, equally frustrated to discover that, inexplicably, none of our vehicles had been returned to the terminal from the storage facility.
The FastPark service had clearly failed. We were informed by the only staff member visible that there had been a backlog throughout the day and that only two members of staff were working to return over 200 cars. This is a staggering and frankly disgraceful operational failure. It quickly became clear that there was no working system in place – no queue, no prioritisation, no method of communication or updates. Vehicles were brought at random, and we were simply told to wait.
We were travelling as a family of four, including two young children, after already enduring a 5–6 hour journey. To then be forced to wait in a freezing pavilion with no heating, no seating, no refreshments, and faulty automatic doors that wouldn’t close, for almost three additional hours was inexcusable. It was not only an abysmal customer experience, but a serious health and safety risk.
There was no contingency plan, no senior staff present, and no communication in advance to warn customers of this situation, despite your team being fully aware of the backlog throughout the day. This lack of planning and foresight is nothing short of incompetent. Families with children and elderly passengers were all left stranded in appalling conditions, exhausted and entirely unsupported.
We eventually left the airport close to 5am, not arriving home until after 8am – absolutely shattered, and furious that we had paid extra for what was supposed to be a premium service.”
“Shockingly bad. We arrived home from holiday at 2am to collect our car from the VIP parking area. There was a very large queue as the automated system of collecting your key was not working and we had to wait until our car was delivered from the offsite parking area at the old airport. There was no strategy for the employees to cope with such a large number of customers wanting their cars and this resulted in a very long wait to retrieve our car. To add insult we were also charged a surcharge as we left the airport because we were past the time we had paid for. Definitely not a premier service. I want my original charge refunded, the additional charge refunded and compensation for the long wait to retrieve my car!”
“Very poor service on return into Edinburgh at 1.30 in the morning with a pregnant wife and 18month old, car not ready to be collected, due to what we were told was under staffed while several employees stood round the corner smoking having a chat, and were held up with many others”
“Lot’s of people’s keys were not ready to be collected and there was no way to talk to anyone about this as the bell to the office door is missing so we all had to wait and hope someone went in or out. I was eventually told someone would bring my car around for me so I waited outside. After waiting a while I looked around the car park and spotted my own car parked where it would normally be for me to go if I had collected my keys. I waited again to talk to someone who initially didn’t believe it was my car and made me walk all the way to it. He said to wait at the car and he would be back with the key… cue more waiting around. Eventually he came back and I went on my way. What normally take 30 seconds took closer to 45 minutes of waiting around and being told the wrong thing. Regular car park would have been cheaper and more efficient.”
“Barrier failed to recognise my vehicle registration and ticket not accepted when leaving the car park.
Used the barrier phone to speak with attendant who was very ill mannered and rude.
Finally got through the barrier without any apology.
Very disappointed will not use again.”
