“Found the car park a bit farther from the terminal than expected but wasn't too worried about that. What I was worried about was when after returning home on a wet horrible night, put my ticket in the machine and presented with a bill for £240. Quite scary, wondering, have I parked in the wrong area or what. Kept putting my ticket in but same outcome every time. A man approached the car asking if I had a problem, he was experiencing the same problem, his bill was £310. Eventually we got everything sorted out but wasn't happy with the experience at all.”
“What a fright I got when trying to leave the Terminal car park,exhausted after an early morning flight, a message came up at the barrier; please pay £265.”
“Used Plane Parking, which was marginally cheaper than other long stay options. It wasn't very well signposted and there was no postcode supplied so the satnav directions to "Edinburgh airport" generally actually took us to the Flying Scot parking initially. Once there it really wasn't clear how the prebooking was going to work. There were no signs or anything explaining this, only a pay station saying it would be £80 for 7 days. Until we actually left a week later I still wasn't sure if it would accept our ticket and not charge. There must have been a number plate recognition or something which activates when you approach the barrier and prints you a ticket with your car registration number on it, and the ticket did work on the way out but would have been nice to be sure of this beforehand! Not sure I would rush to use this parking again.”
“I would have rated my experience very good but for the fact that I had to go down to the office for somebody to come up to the executive valet on the second floor even though I had spoken to somebody on the intercom when entering the car park as instructed. The gentleman that came up asked who I has spoken to as they were supposed to have let him know and judging by his reaction I assumed this was not the first time this had happened. He was very apologetic and professional throughout.”
“We love Edinburgh airport normally, sadly the guy on the desk where you have to put your clothes in a box for security, was very loud and rude and there was no need for this!!”
“Op the way out getting through security was time consuming. More staff needed.
A long walk to the departure gate was not a good start to a holiday.
Coming back passport control was smooth as sufficient staff available to handle the volume of people.
So, one success and two failures.”
“I had pre booked parking at £30 but when leaving the car park I had to speak with the controller via the intercom to advise of this and confirm booking number before I could leave the car park. Also if I had not pre booked the fee would have been £32 v £30, what is the advantage of pre-booking?”
“Signage in the long stay car park was poor so trying to work out the courtesy bus route and find a shelter from the elements was poor, when I found a shelter the entrance to it was blocked by flood water. Not a good service and not value for money.”
“Having parked predominately in Glasgow and other airports many times via online booking I thought Edinburgh would have been as simple as using them but it wasn't that great to be honest. Upon arrival we waited at the barrier for a minute to see if the ticket would be produced upon identifying the registration plate but nothing so we pressed the button which issued the ticket with the plate on it. At departure time when we put the ticket in the machine it asked for a payment of £119 so this is the only disappointing part as I had paid online and expecting the ease of just driving out but instead we had to speak to someone to allow us to depart after digging out my booking confirmation, albeit it was sorted once this had been confirmed I just didn't appreciate the time we had to take in order to leave that's all. The car park is in great location just needs the online part to be seamless for a great experience.”
“I paid in advance for 10 days parking at the long stay car park online. The time period ended on Feb 6th 2017.
On arrival, I 'checked in' at the barrier and the person at the other end of the intercom took my name and reservation number and instructed me to take a ticket.
10 days later when I tried to leave at the barrier, after inserting my ticket in the machine, I was told I owed £200.
I had to speak to somebody again to confirm I had prepaid and did not owe anything. It didn't take long, but after a 7 hour overnight flight, it was quite stressful.
My only other issue is locating the shuttle bus for the long stay car park. The signage is never very clear.
Other than that, no complaints!!!”
“For the second time, the machine at exit of multi-storey did not recognise my prepaid ticket. Had to ring cashier whee booking ref was demanded. Of course that was in luggage. Finally gave it over and after delay the barrier was raised, and no apology proffered. Customer service needs tweaking, as does the ticket machine!”
“It would be an idea to have two or three boarding pass (printing) stations at the fast track bridge area from the car park. As when (and it often is) the only one that is there is banjaxed fast track goes out the window if you have to retrace your steps and go through the main terminal. And yes I know you can download the boarding pass at home/work and you can get it delivered to you smartphone etc. but some airlines, especially Flybe, can't even get that right.”
“the card reader did not acept my ticket on exit (middle lane I think) from the uncovered short stay next the terminal, but the man on the intercom was very helpful”
“The only option for parking was the furthest away from the terminal building and on booking I wrongly assumed that surface parking was right next to the terminal.”
“Following my initial booking in October 16, the registration of the vehicle changed and I duely advised the airport via telephone on 25th Jan.I was not particularly confident following this conversation as the young person apoeared dis interested. I asked for confirmation of the change via email and was told this was not possible. I reminded her that I had previously received email confirmation.When I received the email it was standard and made no reference to the change in registration.
Upon my return to the airport on Tue 31st, evening upon attemoting to exit the airport I was asked to pay £160. Upon requesting assistance I was able to depart. However the gentleman on the intercom system was ckearly irritated and unhelpful! He did not offer any explanation or apology, opened the gate and did not attemot to end the conversation in any way, very disappointing.Given that I had travelled for hours my exoectation was that I would be able to exit the airport smoothly and without judgement that I had made an error.
Thank You”
