“Had to extend my booking and was charged an extra £90.00, but on exiting the car park I was charged a further £7.00 which I was never made aware of, enquiry sent to FastPark, awaiting reply.”
“Return from holiday was problematic with most cars not being available for collection when we arrived at the ticket office. Understandably this was due to the extreme weather the day before, however there was no communication from staff who seemed to want to retire to the office at every opportunity and only 2 minivans capable of taking three / four people at a time to different parts of the airport. This meant a wait of over 30mins, not what I paid for!”
“Using Edinburgh Airport parking is very expensive, and on top of this the use of a luggage trolley in all parts of the carpark has been changed to a pay service (the new trolleys are also smaller and can't hold ski gear properly unlike the old type with the V shaped part at the end) Very frustrating and another negative experience when using Edinburgh Airport. If you're not rushed better to use off site parking and the shuttle bus to the door. Much cheaper and very convenient.”
“Checking in process was easy no problems but the return and check out procedure was far from smooth. Waiting 20mins for our keys to be found. There were many others in the same situation, waiting about. My daughter’s keys were in the box but ours weren’t and we checked in the same time.”
“Flight delay of 24 hrs due to storm. Was charged £25 to get keys and a further £7 to get out at barrier. Edinburgh airport were unable to handle incoming aircraft. To charge people for being unable to collect their cars is a disgrace.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hi it was secound time when back home going through parking gate was charged £240 and ticket was allrwady in machine . It tooks me 10 min to explane someone I bought parking in internet...call reg. number...Why?”
“Parking is good, easy to find and sufficient spaces. However I am a bit fed up how often your pre booked parking isn't recognised when you go to leave and you have to speak to someone on the intercom. Just seems strange they are unable to automate this consistently.”
“The position of the multi-storey car park is almost perfect. However, like the rest of Edinburgh Airport, everything about it is dirty. The toilets are a disgrace, the tiled walking areas are cracked and uneven and the ramps are strewn with rubbish. The owners should look to many Continental airports to see that it is possible to have a clean environment as the arrival point for both tourists and residents returning home.”
“On entry at 5am in very cold weather the ticket machine was broken, the front flap was open, however on pressing the button a ticket came out with no details on the ticket.
In exit I had Togo to the office to get the ticket validated by a very good employee and had no issues after that”
“I know I got instructions but we ended up in the drop off area and unfairly had to pay to get out off there. And then the ticket wasn’t recognised to get into the multi-storey so naturally it was the same on the way out apart from that it was pretty straightforward and much better than the other car parks”
“the Airport parking near Terminal is very handy being so close to the terminal - great for when getting back late at night - easy to get into and find spaces Find getting out always a problem though. The ANPR doesn't seem to work and I get charged a ridiculous amount - having already paid this is unacceptable. Have to ring the buzzer and the assistant then waives the charge to let me out of airport”
