“drop off and collection went well. the only problem was I couldn't exit the car park without a ticket and had to call to be allowed out.”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm sorry to hear that you had issues when leaving however I'm pleased that our team were able to assist you on exit. Kind regards, Customer Support Team

Posted 1 month ago

“Parking spaces adequate, walking to and from terminal approaches to road crossings are difficult to haul luggage, appreciate it a safety feature don’t think it does the luggage much good either, Good location close to terminal, will use again”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you were happy with the location of the car park. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 month ago

“On arrival, with a pre-booked reservation, there were very few parking spaces. On most floors the only gaps were in "disabled" or otherwise reserved spaces. Eventually found a space on top-deck where there wasn't a badly parked fat SUV overhanging the space. Then, no luggage trolleys at top deck, so had to carry things until I found a trolley. I've not seen signs on return from arrivals to carpark, and following the "exit" signs means a long outside walk (and bumpy trolley push) to the carpark lift. Having been before, I know to stay inside and head for the "check-in" desks again, and out the front door...”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“We booked into long stay and spent quite some time trying to find a parking place because of all the renovations that are goung on. Thankfully we were lucky and found a spot. high prices being charged for not a great service at the moment.”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 month ago

“Exit barriers need attention. Middle one was coned off leaving two. Left most one would not take my ticket no matter what, had to reverse back and use right hand one which worked fine. Also, loads of spaces are dirty in the middle of the car park due to rain forming really dirty areas to walk in. Quite annoying to have to stand in a muddle puddle to get my bag out of the boot (not the top level.)”

Helpful Report

Posted 1 month ago

Thank you for your review, We would restrict any barriers that require attention, this is why the barrier was out of use. I'm sorry to hear that you found some puddles when using this car park, we are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 month ago

“Rebooked but there was quite a search for a free space. When I left the car park of course there was no record of my prebooking and the barrier tried to charge an extra £100. All fixed in a few minutes but not ideal at midnight. Very tight manoeuvre to get in and out due to cones”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Checking in was excellent. However, when checking out, the barrier would not lift and the screen indicated we owed £5.00. After conversing with an unpleasant person via the intercom, we were eventually let out.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds like you may have exited via the wrong barrier however I'm pleased that our staff were able to waiver the fee for your to exit. Kind regards, Customer Support Team

Posted 1 month ago

“Parking was easy but lack of space meant that I had to park on the roof which ment that the car was coverd in dirt when I got back.”

Helpful Report

Posted 1 month ago

Thank you for your review. In future if you do struggle to locate a space then if you press the intercom at any barrier a member of the car parking team will be able to assist in finding a space. Kind regards, Customer Support Team

Posted 1 month ago

“Not well signposted and problem on exit, although helpful member of staff resolved this.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. I'm sorry to hear you had a problem on exit and I'm glad that a member of staff was able to help at the time. Kind regards, Customer Support Team

Posted 1 month ago

“I was happy with the service last time I used this car park but now, I didn’t understand why did I payed £6 just to exit the car park since I already payed for the parking. I would like to get an answer.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Convenient and speedy. However, on return I didn't realise that car location came up on the screen and missed it. I had to find a staff member to help. He showed me location is on key tab. However my car was not in that location and we had to search for it.”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Pre booked the multi storey car park for 3 days and entered and exited well within the times booked. However, on leaving the barrier showed I owed £210. Was sorted out when I managed to get through on the intercom but was initially very alarming! Not a great system.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Despite booking in advance and arriving early in the morning, we spent about 10mins searching for a space to park. We only found one but it was tight and so we noticed that our car door had been dented when we returned to the car a week later. Overall, convenient but need bigger spaces and more of them.”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. I can confirm that our spaces are of standard industry size. Kind regards, Customer Support Team

Posted 1 month ago

“Going was perfect coming back was a different thing altogether was not the best experience having to wait about 40 minutes to get your car back when all u want to do is pick it up an go home”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you were happy with using the FastPark service on your outbound journey however I'm sorry to hear that you had a wait for your vehicle when you returned. I have reached out to our FastPark team who has advised there was a small queue on your date of return which meant customer had to wait a short while on their car. They have advised that customer waited no longer than a maximum of 30 minutes. Kind regards, Customer Support Team

Posted 1 month ago

“Used FastPark many times with no issues however on return into Edinburgh. Keys were not available in collection and had to wait near 15 minutes after numerous customers arriving with same issue. Trying to leave the airport parking it said that I had extra to pay which was removed from security.”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The walking distance to the terminal is fine but the signage showing you the route is virtually non existent until you reach the exit! I got lucky at 6 am in the dark and followed a member of cabin crew. Easily rectified but has been like this as long as I have been using it 🤷‍♀️”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 month ago

“As often happens: booked well in advance only for the barrier to remain down on exit, telling me I owed £170. Called the control room, gave my reg. no., eventually barrier opened without a word of explanation. Was happening in 2020 - is still happening now - why?”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Great parking facility but came back to my drivers mirror bent back and a bit of plastic missing”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Unnecessary worry was generated when presenting my ticket on exit. instead of the barrier being lifted I was asked to pay £130. This was sorted by the call handler, but I thought an apology might have been in order”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Great price for 3-days, easy to find, plenty of spaces and easy access to and from terminal. Exiting not so straight forward as it wasn’t ‘registration recognition’ as indicated and needed the use of the intercom to give registration, that took a an age to be answered and was hard to hear. A swifter way of exiting would be preferred.”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you were happy with the pricing and space availability. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

Edinburgh Airport Parking Reviews