“The signage was poor meaning I went in the wrong way. The staff were friendly and helpful and we got parked ok. However on return trying to leave my ticket stated it was previously used and tried to charge me £70. It took 10mins for someone to answer the intercom but when they did the issue was rectified”
“I always feel the technology is flaky. Sometimes it spits a ticket out but lets you leave without inserting it This is at best wasteful. The new path through the car park is a big improvement.”
“Ok until you try you try to get out! I booked the parking online and paid in advance. On exiting , I put the ticket in the machine at the barrier and an amount to pay of £420 was displayed. I pressed the help button and someone answered. He fixed the problem without explanation and the barrier opened. This is the second time this has happened to me at this car park. This puts me off using this facility again.”
“Good andbad.
Easy to find and park but entry machine not working correctly so we're given a ticket by staff at the machine.
On exit £730 was requested although we'd prepaid. Seemed to take ages for them to sort out over speakerphone”
“I stay at the short stay or multi storey many times a year, I wonder if the car park system knows when peole have pre booked Vs how full the car park is. Can get a bit stressy driving around looking for last 1-2 spaces when you have pre booked”
“Was very happy with the drop off and pick up.
However, when my original flight back was cancelled I made a change to the booking on line by extending it for £15. Notwithstanding this when I arrived back and retrieved my key the machine said I owed £25 for over stay. Given the time of night I just paid this and left on basis I would raise this later on. If you could let me know how to claim this back that would be much appreciated. It also tried to charge me another £7 at the barrier but I pressed the assistance button and was let through.”
“Parking was good but don’t know why radio station had to be changed and the car logs how it was driven by petrol usage and would appear very heavy use of acceleration”
“Overall good sevice, however I wasn't happy with the driver when we arrived to go to airport. I was walking with my 77 year old Mum towards the bus stop as the bus arrived at the stop, therefore he would have seen us. We were walking up the side of the bus when he had let someone off but then drove off before we could physically get on it. Bearing in mind I had 1 suitcase and 2 backpacks as my Mum couldn't carry anything. We walked to try and catch the bus other side but didn't make the stop. He did stop at us, but only to tell us he couldn't let us on. I didn't appreciate the way he dismissed us. Perhaps if he'd used some common sense and used his mirrors before leaving a stop we wouldn't have been in that position. It was not a good start to the holiday.”
“Multi Storey parking is handy but very busy. Disabled spaces on all floors fully taken on arrival so ended up on floor 4 of 5. Fortunately lifts were good, however would appreciate additional disabled (wider) spaces made available.”
“Midstay car park is fine - easy to find, close to terminal, plenty of parking spots.
Not fine are the repeated payment issues - I always prebook and prepay, often months in advance - but upon exiting the car park I then get another charge showing up on the display. This time £180 for 4 days parking which I had paid for in July.
It was sorted without the need for further payment but it is annoying as it's not the first time this has happened.”
“All went very smooth. Clear instructions and worker quickly.
However when I went to pick up my car it was in A47 location. It was quite a distance with all the lugages and sleepy 3 year old at 2am. Especially that there were lots of empty spacer closer. You could improve on that.”
“I had to pay an extra £7 when exiting the car park. My flight was 30 mins late but we were held on the plane for 30 mins as no buses available, plus time wasted with inefficient passport control, machines not working and staff sitting in booths not helping out.”
“Plenty good parking options near to airport. Think it's a bit expensive. Always find signs to long/medium stay come upon you only when already on roundabout. Could be clearer on road leading to roundabout.”
“Having not used the parking before I found the signage to the parking area and within difficult to follow, particyularly in the dark. the ANPR camera did not recongnise my vehicle. However, staff onsite were helpful and got me sorted.”
“Finding the car park was easy, spaces are a bit tight, on exiting I was told I had £140 over stay payment to make, I was only in Friday evening till Monday morning, queried it at the exit, the guy said take out your ticket, the barrier will open, no explanation, no apology. Getting out of the car park was a bit of a hassle, to many roads going into one.”
“Ridiculously expensive! £200 for a week to leave your car is utterly mental. With thousands of spaces at the airport, parking must bring in millions of pounds every few weeks. Simply no need to be that flipping greedy.”
