“Parking was very expensive and there were very few spaces when I arrived to park.
The Terminal car park was very convenient and there were information on the website was very helpful.”
“Pre booked parking from mon-Friday for £34.99 I’d never left my car before at an airport so wasn’t sure what I had to do. On arrival a grumpy voice said take a ticket after I had pressed the button to check because I paid in advance. On return flight it was late to land but I had allowed an extra 2 hours for this, put ticket into machine to exit plane parking and ticket said I owed £150, I pressed button to speak to adviser who sounded like the same grumpy voice on the Monday. I proceeded to give all my details and informed him I still had 2 hours on my parking left, he then said take ticket out and opened up barrier for us, no sorry or don’t know what happened. Don’t think I would use this parking system next time”
“2nd time of using parking in the kast few weeks, first time 5 stars, this time everything going smoothly till it came time to leave. booked parking (Terminal at cost of £121 ) for aweek whilst away on holiday. Arrived back and quick walk from reminal to car. Packed cases and proceeded to gate. Horror time-- excess if £455!!. Tried again same horror. Went to gate at side and tried again , had found my email confirmation by that time. Pressed the help and voice at other end queried my problem, confirmed that ticket in machine and opened the gate, no explanation! With my blood pressure now raised and a 180 mile trip ahead not the best experience. Will I use it again , maybe or book flights from another airport. Time will tell. Airport flight determine where I park so Glasgow or Aberdeen flight to look at first before I make up my mind.”
“The car park is fine. The automatic number plate recognition, not so much. I paid £51 for my parking and it wanted another £220 when I got back. It was soon fixed over the intercom, but as airports tend to attract people without native language skills, if your English is less than perfect, you may want to use a different car park, with face to face interaction like the Fast Park one.”
“having pre booked we arrived at barrier and it wouldnt issue ticket , so i pressed intercom to which a man replied keep pressing for a ticket , eventually one appeared, on exiting we were asked to pay 180 pounds , i couldnt get intercom yo work so moved to another barrier with an intercom and then spelt our registration number out to the man who opened the barrier and let us go . i think the glasgow system is more efficient . thanks”
“Use the long stay most of the time. Always pre book. It usually comes up as cheapest option. Short walk and usually able to find a space no problem. Only reason I have marked down the stars is because 9 times out of 10, on the way out we have to press the button to speak to someone because it doesn't recognise number plate. Which is very annoying.”
“The Long stay car park is a regular with me as i travel frequently and prefer to park here as I know the car park and its layout well. There were few spaces left available and as I was delayed by traffic near the approach to the airport, this put me under pressure to find a space. There were cars parked on double yellow lines in a number of places. On my previous visit I was however unable to leave the car park due to my inputting the incorrect time for my departure, 10am was the time i accidently listed instead of 10pm. I was told I was required to pay over £100 before i could leave. I negotiated this however, late at night as a single female traveller left me vulnerable, and frustrated as i use the car park alot, and I would expect them to have my car on file and recognise my error. I am now seeking to book again and would like to use this car park but am actively seeking a different location due to this and the current quote which is higher than the mid stay car park. Such a shame.”
“Fine parking, however the ticket machine never works on the way out, used this carpark quite a few times and every time you need to buzz to get out because the machine can’t read your ticket properly, on this last occasion I sat for a good 5 minutes waiting for somebody to answer. Same problem for the car at the other gate”
“We parked at the “Plane Carpark” which is a good bit away from the terminal, not walking distance but there is a bus service. We arrived home after midnight and waited over 20 mins for the bus to collect us. We heard the driver talking to another passenger who told him they only had one bus running which was a hybrid bus which needs charged up. This was the cheapest car park option for us but have learned a lesson and will gladly pay extra for somewhere closer.”
“Second time I’ve tried to leave the mid stay car park and my plate hasn’t been recognised and I’ve been asked to pay an extortionate amount.
3* as this was resolved really quickly using the intercom (even at 11pm on a Sunday).
It’s also outrageous you now have to pay to use a luggage trolley.”
“Parking was easy and straightforward. Spaces really close to the terminal. However, there was no charge point available. There did not seem to be many. Meant that could not charge car while away.”
“Booked a slot from 12.00 till14.30 wife's flight was delayed didn't land till 14.40.Thought I would be allowed a Grace period but was charged another £18.00 at the ticket machine. Full experience cost 22.00 plus £18.00.Not very happy.”
“First class service works a treat but a big Flaw is when delayed we were delayed 6 hours through no fault of our own we were charged 7 pounds which you pay at the exit gate were you put the ticket in there's no one to explain the situation”
“We have used regularly in the past and all went very smooth-except this time on Saturday 24th May there was a large number of vehicles queuing to get in-luckily we allowed plenty time to get to the airport and through security
I take it this was a one off-so would definitely use this service in the future”
“I found it difficult to find a suitable car parking space in Plane Parking. I am a wheelchair user and need to find a disabled parking space, otherwise I don't have room to get my wheelchair out. Every single disabled parking space was occupied so I had, eventually, had too park in what would have been about one and a half of a normal space.
The bus drivers were helpful. It's a long way from the bus stop into the terminal?
I had great difficulty finding my car when I returned.”
