“The parking itself was fine. Found a spot okay and came back 10 days later, so that was that really.
However, long stay is a decent walk from the terminal. We waited for a bus for a while but none came, and disappointingly, we had to pay to use a luggage trolley.
If you pay a decent chunk of money to use the parking, I don't think you should pay for a luggage trolley on top.”
“The parking was booked 6 months in advance. On arrival the number plate recognition failed. I followed the instructions to use the buzzer to contact the control room. I advised i had a booking reference etc but was instructed to press and take a ticket and the recognition system should work on the way out. Alas it did not and the barrier suggested i owed £420 for service i had already paid for. I pressed the button and eventually the guy raised the barrier but the display said “refer to cashier” so what happens next?”
“Very easy to book last minute (train was cancelled). Quite expensive. Well signposted. Parking bays seemed small for my Vauxhall Insignia. Close to the terminal.
Problem arose on the exit. Barrier would not raise. Assistance was prompt, but it came as a shock to be told the tariff was £1,172. On confirming that I had indeed prebooked, albeit on the morning of the flight, the barrier lifted. This was an experience I did not need having spent hours travelling overnight.”
“Fine and handy for the airport terminal - a 5 minute walk.
However not the easiest to find when you’re driving in to the airport as it’s not well signposted.
We accidentally ended up having to go through the drop off and got charged £6 for the pleasure”
“The fastpark was very efficient, easy to find and easy to use from parking up and dropping off my keys to returning and collecting my keys. However when I came back to my car after my holiday I was shocked to find my main headlights running. I was very lucky with the fact that my car turns the headlights off after a certain period of time to conserve the battery, however older cars do not. This should have been carefully monitored.”
“Signage as to where to drive to get into the correct area for parking was fairly poor.
Was charged an extra seven pounds upon leaving, even when I was well within my time of booking. I can say it’s a lot better than some airports I’ve parked at, but can definitely be better (simplified directions, even after studying the map on your website it was still difficult to find the right entrance).”
“Very crowded carpark upon arrival and spaces ( the one we found right under a tree) was hemmed in by 2 4x4 either side so a very tight squeeze . Easy enough to find departures once finally parked in daylight .
Return …. Nightmare to find the car park 🅿️ n dark due to lack of signage . Even Marshall’s on other carparks were vague ! After dragging cases in the dark and 1am past roundabout and hotels eventually found the car ! Covered in tree sap n bird poo thanks to having to squeeze in the only availiable space .
Positives …. One which was the price for 10 days , easy access/exit barriers”
“The parking was very easy to find and there was lots of space. We had prepaid online (£90) however when we tried to leave we were asked to pay again (£275). We had to contact the operator of the carpark to be let out.”
“I'm a single parent with three kids, and the guy on the front gate keeps banging on about how I have to have everything out of the boot as fast as possible, so the next car can park close. Well sorry dude, I have to take my time because I have four cases to pull out and three children to supervise in an area full of cars. When I explain that I have these issues, the response should be 'that's absolutely fine' and not still pressure me to prioritise your process efficiency. I've had this pressure on my last two uses of the service, so mentioning. Apart from that, the service is good. Staff in the key drop-off area were friendly and helpful. I don't recall seeing anywhere to get a trolley, which would have been helpful.”
“Bought my ticket - around £60 - in advance. On the way out, despite not being late or anything and the charge flashed up at the barrier £180. I spoke to the person after pressing the buzzer and he just opened the gate. No explanation given. What happened?”
“Easy access and plenty of space but when arriving at exit barrier the ANPR system failed to recognise my car so it was showing a fee of £244. I had to press the button to speak to an operator. Once my car reg was confirmed and he confirming I had pre booked he opened the barrier to allow me to exit..”
“Only annoyance l had plane delay overnight and arrived 8 hours after parking for week had expired . I paid £139 for week and £45 for two hours given you allow six hours grace period for delays . I understand but l suggest fairer to extend parking at original booking rate rather than standard .”
“Great value for money, easy transfer to terminal building.
Main issue was with the entry/exit. Ticket machine was empty, once spoken to assistant on intercom needed to reverse and realign car. This was not as easy as there were other cars behind us. Had to call for assistance again upon leaving as we had no ticket.”
