“Sorry, I did not have a good experience on my return,( paid upfront for a week) as pay stations 2,3 and 4 were out of action and I got very wet running to find one that works. Managed to sort it out at the exit gate.”
“Although I had paid in advance, I was presented with a bill for 150 pounds at the barrier. On seeking assistance this was cancelled out but no apology or explanation”
“Fastpark is convenient and easy to use.
Disappointed that whoever drove the car changed various settings (radio, navigation, AC/heaitng, clock!) which would not have been necessary for the short drive to the parking lot.
Car also now has a small chip in the paintwork on the bonnet which wasn't there before.
Seem like insufficient care was taken ofthe car.”
“The car park surface is too rough for wheeled suitcases and there are no walkways. The shuttle bus is not equiped to take any suitcases(!) which therefore need to be left in the small disabled seating area and then roll around as the coach travels.”
“Booked fastpark and on return to car I collected keys and directed to parking space B36.
Section B is not clearly signposted from the key collection point, you only see signs for section A and C.
My car was also parked in space 46. I may have misread the screen but if not this is not great service coupled with the lack of signage facing the key collection point for section B.
With a pram containing a 10 week old child and luggage, having to walk around the car park was unnecessary and placed additional risk on myself and family with vehicle movements all the time.
Also of note on the day of collection of my car there was a burst water pipe with staff directing people towards the tram stop to access the drop off zone, then when attempting to access the fastpark from here, the staff were directing me out of the drop off zone towards the terminal building.
I had to explain more than once to staff where I was heading and eventually was directed past the water. The staffing of this was extremely poor with no real guidance or control over where to direct people causing unnecessary detours on foot.
Not a great day for Edinburgh Airport of parking.”
“Found the signage very difficult to read. I think it's a terrible idea to have the font and background colours so close to each other, for example, the white font on pale blue for the Mid Stay option. The use of italic for the word 'Mid' is also not recommended on 'normal' road signs.”
“Starting card slot damaged in starting the car someone has been hash bash with the slot that the card key enters now the card key will not fully immerse into its starting slot your supervisor Scott who I spoke to said he was raising a file on the damage on which he took photos of I will be in touch with details of costs to get it fixed in due course but on other aspects of your parking I found to be a good set up and organised but just a shame whoever has driven my car has been very hash bash in starting my vehicle I would add that if any of your drivers who start these cars are not sure on card start cars they should ask and not just force things that have now caused damage to my car unfortunately but I’ve given two stars and not one as the price the idea and the organisation is to be commended just a shame that someone has spoiled which would have been a five star review”
“The actual parking area is great plenty of space available between vehicles so people can open car doors with zero risk of touching other vehicles ......the bus service cannot be faulted however entry and exit is a joke ........Entry blocked by faulty ticket machine had to move to the other machine .....exit accepted my ticket and asked me for £170 obviously didnt recogise my booking and had to use the intercom, someone was there but barely spoke just opened the barrier ........will think twice about using this car park again”
“On return tried to access the multistory car park, but it was fenced off. There was no sign to indicate how we could access the car park. Disgraceful considering how much we paid to park there. After discussing with others we decided only a long walk was way in. Refund?”
“parking was ok but you have security issues , my cubby box was opened and items removed , one item eventually found down the side of my seat - not impressed !”
“Very hard to find a space and despite prebooking and paying in advance the exit asked for £120 on exit...and the help button took ages to answer...no apology just opened barrier....should be straightforward but somewhat stressful!”
“Very difficult to find a space and cars park on the roads instead of spaces. For the cost it should be easier to get a space if you’re lucky enough to get one. Also scratches on car from people walking by”
“Came back to find the rear window of the car (double cab pickup) smashed in. Reported it to the office who said they'd send someone to check. No one arrived, so drove down to the ground floor to speak to the office staff. They admitted they had seen it on cctv. No help apparently. Very poor show.”
“That was very easy to book space for two days stay, easy payment. Everything was ok till the moment when I wanted to leave. I used my ticket and the amount which was showed was three times higher that what I payied. Everything was sorted quick but still there were some miscommunication and unwanted stresses after holidays.”
“Hi, fed up pre booking my stay, paying for it in advance then getting stopped as I leave asking for money. This time it £100 for 1 night in a mid stay...how many poor unsuspecting souls pay it in a panic. I don't blame the technology as it happens every time! Rip off!!”
“Parked our Audi Q5 in the multi storey as usual. On Return from a 7 day trip found that somebody has scraped all the driver side back corner of the car. No message left they must have just drove off. Not sure we will use multi storey again.”
