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Edinburgh Airport Parking Reviews

4.4 Rating 71,101 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this occasion I had to drive around the carpark for approx 20 mins due to it noting there were spaces however lots had cones which meant spaces were reduced. I did manage to speak to someone in a high viz jacket who although didn't work for the airport were there doing a survey and agreed to move a cone to free up one of the spaces for me to park. This is I hope a one off as I have never had any issues and find the multi storey parking normally the best way to park.”

Posted 3 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 3 months ago

“To far to walk.”

Posted 3 months ago

Thank you for your review, We have many options available to suit each customers requirements and I would encourage you to choose a car park with a shorter walk in future if this is a preference for you. Kind regards, Customer Support Team

Posted 3 months ago

“Very expensive”

Posted 3 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 3 months ago

“Easy find on the way out tried to charge me 150. Freaked out had to call assistance then let me out.”

Posted 3 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 months ago

“Badly signposted from the long stay carpark/building site towards the terminal”

Posted 3 months ago

Thank you for your review, I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 months ago

“Parking was really close to the terminal but lost any of the time gained by parking closer to the terminal by driving around looking for a space. The car park seemed to be nearly completely full and a number of other cars doing the same as us.”

Posted 3 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 3 months ago

“I was very disappointed to be charged 6 pounds on exit. I had already paid until 11:30 pm and I was penalized for arriving and checking out early. How is that fair?”

Posted 3 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 months ago

“Despite pre booking a space when we arrived there were no available spaces. Spent 10 mins driving around with other cars looking until we got lucky with someone leaving. Lots of cars parked in dodgy spots. When leaving it tried to say I had an outstanding balance of £180 despite being prepaid. Had to buzz the helpline to sort it.”

Posted 3 months ago

Thank you for your review. I'm sorry to see that you had trouble finding a space in the car park. In future if ever faced with the same problem if you ring the intercom at any of the barriers a member of the car parking team will be able to assist you. Kind regards, Customer Support Team

Posted 3 months ago

“Badly signposted, very hard to find, by following instructions from website we ended up in the drop-off section instead and had to pay £5 for what the machine stated was a “total stay duration of 0h0min0sec” for simply driving through (there was no warning that we had entered a to-pay-for area and no way to turn around prior as it’s a one-way road) Very unhappy with my experience, would not recommend or repeat”

Posted 3 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 months ago

“Wasted so much time trying to find a parking space. Every single floor was full. Panicked about what to do if one didn't appear. Annoying when you have pre-booked and paid.”

Posted 3 months ago

Thank you for your review. In future if you do have difficulty finding a space then if you ring the intercom at any of the barriers a member of the car parking team will be able to assist. Kind regards, Customer Support Team

Posted 3 months ago

“Chose the multi storey because of the time of year the car would be under cover,was not the case. Came back to find it frozen. As you drove up the ramps you were being told that there were spaces went along all the isles never found a single space. Eventually had to park on the top level. I feel there's got to be some kind of information given before you go into the multi storey so you can decide if you want to park outside for a cheaper charge. Will wait for your credit PLEASE.”

Posted 4 months ago

Thank you for your review. Our Multi-Storey car parking product whilst the vast majority of it is under cover, the top floor is not. As you still parked in the car park that you booked we're not able to offer any form of credit for your booking. Kind regards, Customer Support Team

Posted 4 months ago

“Pre-booked months in advance to arrive and find no spaces left. Ended up having to drive around and eventually into the multi-storey to find a space. Chaotic and not an enjoyable experience before a flight.”

Posted 4 months ago

Thank you for your review. I'm sorry to see that you were unable to use the car park that you had booked. We experienced a surge in demand on the day that you travelled which unfortunately meant we had to move some customers to an alternative car park. I hope it didn't cause you too much inconvenience. Kind regards, Customer Support Team

Posted 3 months ago

“Easy to locate , good value on booking however Excessive cost of an extra days parking (£65) on return to uk after being stranded in France due to weather.”

Posted 4 months ago

Thank you for your review. If you have overstayed your car parking booking you will be subject to pay the non pre booked roll up rate upon exiting the car park. You can also seek reimbursement from the airline. Kind regards, Customer Support Team

Posted 4 months ago

“On our outbound journey parking and customer service was good. On our return journey our car was not ready and we had to wait over 20 minutes for someone to get the car. Very poor. I would not use fastrack again.”

Posted 4 months ago

Thank you for your review. I'm sorry to hear that you had a wait for your vehicle when you returned. I hope it didn't cause you too much inconvenience. Kind regards, Customer Support Team

Posted 3 months ago

“Pre paid, but at barrier was asked to pay £120”

Posted 4 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 4 months ago

“The directions for getting to the multi storey could have included the postcode as well. Also when I discovered my flight was being delayed then changed. I could not get through to speak to someone about a time extension ,also the bot suggestions, questions never included anything about an extension. Outcome of this is that I had to book and pay for an extra day. Only to find out when leaving that I owed £75. Thankfully when I pressed the buzzer for help the guy could see both my accounts and let me through with nothing to pay. But I could have done without the extra hassle after such a problematic flight.”

Posted 4 months ago

Thank you for your review. All of our car parks do not have an individual postcode and the postcode for the airport would not take you to the relevant car park on your booking as it covers all of the car parks. It is set out in all of our confirmation e-mails as well as in the FAQs section of the website that if you do need to extend your booking that you will require a new booking that starts when your current one ends however the system won't link the two automatically and you would need to press the intercom and speak to a member of the team to raise the barrier for you manually. Kind regards, Customer Support Team

Posted 4 months ago

“I have used the LONG STAY car park for years when the Bus was ferrying people from different parts of this large car park straight to the terminal building. The system worked well and I wouldn't have used any other parking. For the last 3 or 4 times however I have used LONG STAY I noted the ferry bus has been removed and customers are expected to walk a lengthy distance (15 minutes) across a very uneven car park with all their luggage. There is also flooding in the uneven parts all over the car park and the path to the terminal building is poorly marked. Scotland's weather is also very cold and wet and it makes it a misery to use this car park. The removal of the bus was a big mistake (no doubt to reduce airport costs and make the service worse for the customers). On my recent use of the car park we were soaked by the time we made the terminal building. Don't use this car park unless very fit and you have a substantial rain coat!”

Posted 4 months ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 4 months ago

“On returning to Edinburgh I felt the fastpark was poorly signposted. Other than that it’s a really good service.”

Posted 4 months ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 4 months ago

“The lack of a bus for all parks except plane parking is a retrograde step. Fighting for one of the too few trolleys to then wade through the deep puddles to the long stay is a great anticustomer experience. The improvements to the electronics in admin of the reservation are welcome, but the park? New sealing of midstay lacks surface level control and drainage with huge deep puddles. Along with the dirty unwelcoming terminal it's a whole put off.”

Posted 4 months ago

Thank you for your review. We have recently started works that will improve the Long Stay car park by resurfacing the whole car park as well an the walking route. I hope on your next visit you see an improvement to the car park. Kind regards, Customer Support Team

Posted 4 months ago

“Drop off was ok but on arrival back in Edinburgh we required assistance as on of the boxes had not closed properly and our keys could not be accessed. On leaving the car park we had to take a ticket as I presume the number plate was not read and then at the next barrier we were charged a further £6 to leave. Not good and at that point no human to speak to. Not sure we would use this service again.”

Posted 4 months ago

Thank you for your review. If you had pressed the intercom upon exiting the car park our car parking team would have been able to assist you and raise the barrier for you. Kind regards, Customer Support Team

Posted 4 months ago

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Edinburgh Airport Parking is rated 4.4 based on 71,101 reviews