“Arrival was fine based on a pre-paid reservation for 24th April. When arriving back in Edinburgh on 28th the exit machine didnt open & the screen indicated i needed to pay £320.00 to exit. (Id already pre-paid £149.00) i finally got a voice over the intercom. Even though i was polite & courteous in talking to him, I got the feeling he was quite honestly surly, with my call clearly being an inconvenience. He lifted the barrier when i made clear i would not be paying any more. Parking at Edinburgh airport is extornately very expensive & that feeling of being ripped off is not helped when dealing with someone who isnt at all cutomer focused.”
“Very convenient however very pricey. Also, the ANPR camera did not pick up my registration number plate properly resulting in attending their office and getting a new ticket......this was a hassle that wasn't needed when in a rush in a busy airport.”
“The 24hr window for refund is too short as flights usually get delayed at the last moment… I booked from 8-9.30am as the flight i was expecting was to land at 7am but it ended up landing at 9.30am so i wasn’t able to be there early. Arrived at 9.30, left within 1,5hrs but still got penalised with an extra payment of 24£.”
“Sorry, disappointed this time! Paid for Mid Stay which is ideally placed to find barrier closed and machine out of action. Went to long stay to be informed I should only use mid stay!! I informed operator mid stay out of action so eventually got into long stay! Yes challenge getting out but!!
Seems problems with barrier ongoing!”
“Overall parking was good. However the signage going onto the airport for the terminal airport was unclear as it was predominantly focused for fast parking. This led to me having to go through the collection and drop off and cost myself to get out.”
“When we got to the gate to leave, it tried to charge me £220 despite having booked it. Thankfully I had a copy of my booking and the attendant in the office found it and let us leave. Didn’t need that at the end of a long day and thankfully I had printed my booking off”
“Extremely high charges, if your over your time or make a typo error in date of return. Due to it being after midnight into next day,
i was charged arm and a leg for being 1.5 hours over into next day. I'm still waiting on a reply to a email I sent them regarding this issue hoping to resolve matter, very slow at responding if at all.”
“we booked. multi storey and followed your instructions on your confirmation booking, and we were led to the wrong place, could not get out - so parked outside. when we went to leave got a fee of £230.00 and needed to ring the intercom to get out - need to improve signage massively - also have your what-3-words - or post code on your booking so your car can get there properly.”
“The drop off and pick up systems were efficient.
The parking bays for pick up are far too tight. It is impossible to load luggage into the car boot without moving the car out of the bay.
Was charged £7 to leave the car park!! Doubt if I will use again.”
“I booked, and paid for, a 5 day stay in the Med-Stay carpark. The barrier was supposed to raise automatically when I drove up, but it didn't, so I pressed the communication button. The man who answered had no record of my booking (I gave him the booking ref number) but he let me in and said that he would make a note for when it was time for me to go.
When I came to the exit a few days later, the machine told me I owwed £220. I pressed the communication button: still no record of my booking or my conversation and there were several cars queued up behind me. It was incredibly stressful (why is there only 1 exit?). The man was very kind and calm and raised the barrier to set me free (it wasn't his fault at all. He was very helpful). I will not use this car park again. It was very stressful.”
“Arrived to be told I'd been "upgraded" to terminal parking. All the valet rows were full so I assuming something had gone wrong and they didn't have room for any more. Very disapointing as I had deliberately booked valet for a companion with mobility issues. I had to drop them off while I drove around looking for space and again leave them on return while I got the car and drove back to collect them. On the way out the barrier mistakenly requested > £450 for the parking so I had to press the button and explain the situation before I was let out. I will be going back to Secure Airparks again as I've never once had a problem with them over many years of being a customer.”
“The Barrier on entry did not open with pre-booked parking which it should. Had to take manual ticket the try to explain days later on coms his I had pre booked to avoid double paying. Most of the pay meters around the park don't work.”
“Car park works okay but £150 for 10 days and recently in error I was a day short in my booking and they charged £50 to get the barrier open, this is dealing money”
“Everything ok on arrival .
On return terrible! Plane meant to arrive 18.40
Was at lockers in your terminal about 19.35 no car showing told to speak to office , man said car coming car arrived 20.05 not good enough.”
“Needs sorting!
For the 2nd time in the past year, number plate recognition failed and I had to take a ticket from the machine to get in. After 3 days away, I put the ticket in the machine at the out gate, £120 flashed up. Sorted after I called office on the intercom but should not happen.
Also, I paid the extra fee for fast track security, the person minding the fast track queue initially said I couldn't go in even after I showed the print out, then tried to say I could go through but not my three grandsons! Utterly ludicrous! I did get them through with me but only after I strongly insisted.
I am happy to include my contact details here, I think we ought to be given a refund.
(07904 451873, auchtergaven@btinternet.com, car registration A9 BXE)”
