“Parking was pre booked and paid in advance.
When we wanted to leave it asked us to pay over £180. We have contacted the customer service and the issue was resolved.”
“We used fast park. When I got there I changed my return time and it cost me additional £15. We arrived home 1 hour earlier than I had stated but was charged another £6.00 . I was really disappointed”
“Had problems entering the security barrier to car park. Had to 'buzz' for entry. On return, had same problem, but with message on screen telling me that £394 was outstanding, when everything had been paid upfront when booking was made. Not the seamless experience I was expecting.”
“I purchased the Mid Stay parking from 15th to 18th December, I am a disabled driver and couldnt find a disabled bay and noticed some of the cars in the disabled bays were not displaying badges. On returning to the car and putting the ticket in the exit machine my anxiety went through the roof as the barrier did not lift and the machine said there was £150 outstanding even though I had pre-paid, I had to ring the assistant to let us out, so not a good experience at all.”
“The booking process is easy. However, as a disabled traveller, there are not enough spaces for blue badge holders. There are always empty electric vehicle charging spaces but not nearly enough disabled spaces. They are always full. It means I have to arrive early so I can drive around looking for a space elsewhere as they are also always full. Then I have a much longer distance to walk to the terminal depending on where I can get a space. I always book special assistance to travel so the option to book a disabled parking space would be ideal as well as increasing the number of disabled spaces. You could implement a ticket system whereby you show your blue badge to get a ticket for your windscreen to ensure only blue badge holders are parking in these spaces. I often have to take my badge with me to use while travelling so can't always leave it in the car”
“Ticket didn't work at barrier on exit. Had to reverse out and try another barrier. Ticket still didn't work. Rung help desk. Helpful man opened barrier remotely.”
“I paid twice for my parking. Once, when I pre- booked. I entered, got my ticket at entrance, then had to use the ticket to enter the multistory. When leaving, well withon my aloted booked time, I had to pay £25 to be allowed out.”
“I booked the carpark the night before but almost immediately afterwards found that my car was out of service. I tried to cancel the booking only to find that canellation is only possible over 24hours prior to the start of the parking session. There is no number to call, no email address to send to as I can see. It all seems quite unfair really as I was only just within the 24 hour period. I find the whole system pretty dissapointing.”
“After a delayed flight by 1.5 hours and rushing to my car to get home as quick as possible, which was the reason for booking this car parking space instead of taking the tram, it was frustrating having to wait for 10 minutes at the only exit barrier of the mid stay car park whilst the car in front of me was sorting whatever issues they had. They should really have a second barrier in place for instances like this. It added on more delay than necessary.”
“The systsme is really easy to use to get in. The staff are very friendly too.
But, everytime I try to leave it attempts to fine me for "overstaying" despite being within the time limit.”
“I take this time too review this question
When I picked my car up I did not expect to find that a lot off my adjustments had been changed for example adjusted steering wheel seats were all wrong and all my screen settings were all turned off this had to be all reset.
I have a wife with a severe disability and have her stand outside off the in the freezing cold whether is outside while I had to adjust her seat then I had too adjust my seat as they were all wrong
We use fast park at least 3or4 times a year and never had any problems so that end I will await you response
Regards Mr Dawson”
