“Unfortunately this was not a great experience. The parking was overbooked and long delays queuing into the car park unsure if we were going to make the flight in time.
On collection the car had been left unlocked and not switched off completely so the battery had gone flat. The team that helped us to recharge/ jump start were very helpful which was why I have given some stars.”
“Booked to stay in the fastpark, which it most certainly wasn't. On arrival after a 2.5 hour drive we had to sit in a line of traffic for 20+ mins to enter the fastpark. When eventually getting to the barrier we were told that the delay was becouse they had overbooked the fastpark and didnt have enough spaces! Was then told to just go and find any parking space, in any of the other parking areas. So the conveniance of what is described as ' it can be found right next to the airport terminal, less than a one-minute walk from the check-in desks', for our elderly parents was totally pointless as we ended up paying for a benefit we didnt recieve has had to park outside of the fastpark bays.”
“On arrival approximately midday on the 23rd may. The parking attendant manning the camera both was extremeley rude and even shouted at us after I miss understood his instructions on which lane to use. With 2 children in the back who got upset, it wasn't the best start to our holiday, Parking process for an electric car was, however, actually very good and simple to collect car with a fully charged car.”
“Very poor. I've used this service 5 times in the past 12 months, however this time I arrived slightly late due to my flight being delayed, to find that the keys to my car were not in the return box, neither were several of my flight compadres. I instead had to wait 20+ minutes for the staff to find and return my keys. As far as "FAST-PARK" goes..... This wasn't. Then, due to my keys being returned to me late, I then had to buzz at the barrier that wouldn't open explain it to the Guy on there, who issued a ticket, got to the second barrier to find that I was being charged £7.00, so had to explain it yet again to the Guy on the second barrier........
Delayed mr approx 30 minutes for a premium service designed to, and paid for..... Getting me on my way as fast as possible. It didn't do what it said on the tin.”
“One of the worst car park experiences I have ever had. No shuttle from longstanding carparking to terminal, had to drag 2 suitcase over a very rough surface, luckily it was sunny when I left and got back. Scotlands capital airport !! Realy embarrassing and pathetic. Don't get me started about the checkin desks, again pathetic.”
“The return journey and pick up of our vehicle was excellent but unfortunately the drop off was very poor. We had to queue for around 25 minutes to park up and this caused quite a bit of stress.”
“Plane Parking. Don't do it. It's not a good experience. Ridiculously ignorant bus driver. Massive car park with only two bus pickup points. Miles to walk. Terminal drop off and pickup point is as far away from the terminal as it could possibly be.”
“The number plate recognition camera misread my number plate on entry to your car park, this ment I had to explain to the car parking team the problem. Your team were really good and sorted the problem quickly but you inforstructure is really poor. I would give the parking team 5 stars and airport car park 1 star.”
“I booked parking on line 21 April 2025 for 17-25 April and paid £89.00. When I returned and put the ticket in the machine at the exit gate, the gate wouldn't open and it said £295 was due. I pressed the button for assistance and explained I had paid at which the gate opened. What is going on?? A stressful end to a nice week away.”
“Car pick up was a nightmare, car wasn't ready and staff were over stretched to breaking point, girl actually broke down and cried fue to the stress, clearly not enough staff to manage peak times”
“Returned from Tenerife in the early hours of Sunday morning approximately 2.30 pm went to collect car keys at station that was in an unbelievable state due to people waiting to get their car .No car keys available to be picked up staff in turmoil due to backlog approached a member of staff who informed that I would just have to wait over an hour before attended .Had to stand out in the rain with my wife due to the amount of people waiting at the keys collection area.Extremely dissatisfied with this service as I have used Fast Park a few times before and did not experience this type of service.”
“PLANE PARKING -There was no signage for the bus stopes it was a guessing game where to be picked up. On way back at 3 am in the wind and rain we missed the bus by seconds then had to wait about 30 mins for the next one. There should be more busses and one every 10 mins. No idea where we had parked as no numbers or signs. I’d be reluctant to use this car park again”
“Parking was OK for the price. However the wait for the bus both to and from the airport was far too long. I could see the bus stop at 1 but it took 15 minutes to reach stop 2”
“Facility tired and needs investment. Lifts embarrassing as always one not working every week. Buttons with tape on them instead of being repaired. Last point far to expensive…”
“Normally have a great experience - but not this time. We parked on Level 4 Area G. After reversing in we noticed a large patch of dried mud/earth and debris on the ground at the back of the car. Maybe an inch deep in places. Presumably from another vehicle previously. On our return (around 23:00) we found the entrance to the car park facing departures/arrivals had been closed off. No diversion signs indicating how to get back to your vehicle. Fortunately we have used the pick up / drop off in the past and dragged our suitcases back that way Another couple even older than us had to do the same. Poor, very poor”
