“This is the second time I have used plane parking, and the second time I have gotten to the barrier, in time, and had to call the attendant as both times they said I had outstanding charges of £180.
The attendant cleared it after giving all my details, but at that time of the morning after a flight it’s really not what I needed,
Only use this one as it’s the cheapest option, will definitely be using another car park on my next journey.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Being charged an extra £6 for leaving parking after paying £100 for a weeks parking was a bit much.. plane was delayed few hours with no fault of ours .”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“3rd and same again, upon exit when entering ticket to exit a charge comes for £145!!! Press the buzzer to talk an assistant waiting around for 10mins while they find the reservation number, in the meantime traffic behind. After these minutes barrier opens and no explanation from the operator?? It’s like you’d prefer us to pay the extra £145!!??!! 3rd time this has happened in quick succession.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I pre-paid my parking in the mid stay car park before my trip, which was approx £50. Upon returning to my car and exiting, the machine told me that an outstanding balance of £150 was due. I had to call the customer service and deal with this and try to explain. Eventually after much deliberation the kind customer service employee was able to let me go without paying extra, however this caused me great stress and was the last thing I needed after a difficult weekend. I received no explanation as to why this was?”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking itself was ok, though there isn't much technology to a giant field of asphalt, is there? The entrance was a bit tight. My biggest issue is that the cost was astonishingly high! 150£ for 10 days for a small patch of asphalt in the middle of nowhere??!! 450£/month? I can rent a whole apartment for that kind of money!”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“So first time we used fast park entrance was great with really polite staff who fully explained the process coming back was a nightmare
Found the car easily enough however when we drove away I would add it was 21.00 and rainy heavily , we discovered that all the cars auto settings GPS radio stations etc had been reset ? More more concerningly both wiper blades were torn !! I am about to contact fastpark but not holding out much hope of an explanation”
“My flight leaving Vienna for Edinburgh was delayed by 1.5 hours, due to an ATC glitch at Edinburgh Airport, meaning we were late in landing. Had to pay an additional £6 to exit the fast park, though according to their conditions there is no extra charge payable if collecting your car up to 6 hours late. Disappointing.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I have for the last 20 years plus used Edinburgh Airport Parking and have been very happy. However this time I was charged a £20 excess (after a long flight and at 12-30 in the morning) as I had apparently parked in the wrong car park. There was no receipt and for all I know the operator could have pocketed my money.”
“Difficult to find a space, was worried to copy other cars who had parked outside of unmarked areas, as it’s Edinburgh I would expect a big fine. Drove round and round for a while and eventually found someone leaving, so that was lucky. On returning, I noticed much more available space than when I arrived, but I was asked to pay £258 for the parking I’d already prepaid for. So clearly the system doesn’t work top to toe.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Access is relatively simple, but someone in authority needs to drive in with the eyes of someone who has never been before. Before arriving, there's a sign to "Long Stay" which, it turns out, isn't.
The access road across the tram track, before the entry roundabout, has two "one way" arrows, one either side, indicating that either lane is available: no, not so, as the roundabout turns out to be just that, as normal, and not good for meeting oncoming traffic.
Leaving, particularly at night, is as bad: that same person should try it. There is a plethora of one way and no entry signs, but a dearth of "Exit this way" signs that don't contradict those no entry signs.
Very, very unimpressed.”
“The parking was good and was simple to understand.
My biggest issue is there are no free trolleys to use for suitcases. It looks like a trolley is available if you use a card to pay for it. This is not very useful if travellers are coming from abroad and will need to pay a card fee. Really disappointing.”
Hi there,
Thank you for your review.
The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years.
Kind regards,
Customer Support Team
“Took some time to exit because the ANPR didn't work for my vehicle (second time in 3 occasions) and took a long time to get a customer service agent to help.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Prepaid parking. Asked to pay £140 on exit. Caused a little stress as not a frequent flyer. Had to call for assistance before having to answer questions then the gate just opening without another word from the assistant.”
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I struggled to follow the written instructions in my confirmation email for the car park location. It was a very early morning in late September, it was my first time flying from Edinburgh airport, so am not familiar with it at all. It would have been much easier to provide either a postcode for my sat nav or say follow the signs for the relevant car park on entering the airport grounds. It was impossible to read the email instructions at 5am on a dark and wet Autumn morning, it was definitely the most stressful part of my journey that day.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“I spent thirty minutes trying to find a space even though we were pre booked, many cars were parked illegally because of the lack of spaces in the long term car park.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“On returning to our car we found your driver had changed all our radio settings for what reason I have no idea but surely that’s not necessary just to move the car into a bay”
“Fast park has put up its prices massively. We only parked there due to the short notice of our trip and our previous excellent experiences. The guys still do an excellent job. Unfortunately, management seem to have gotten very, very greedy. In future we'll be looking elsewhere.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Cost us a lot of stress when we were leaving. We bought parking for one week, and after we were leaving, barriers didn't go up, as was showing £250 to pay... It was very stressful, as we don't speak English fluent, and we could not find any help... Angry people were after us in the queue and we literally had to communicate somehow. After 30 very stressful minutes eventually we left without paying extra money .... Supposed to be easier...”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The Fast park system works well and my EV was fully charged on my return. However the barrier failed to open and I was told to take a ticket to exit the Fast park area, which I did. When trying to leave the main exit I had to present the ticket and was charged £6 to leave, this despite having paid in excess of £200 in advance to park. My return flight was delayed by less than 1 hour so this should not have led toan additional fee.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
