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Edinburgh Airport Parking Reviews

4.4 Rating 71,110 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-booked parking. On arrival, entered car park with no issues. When leaving after a weekend away, inserted ticket into exit barrier machine only to be asked to pay £180! Thankfully easily sorted out by pressing the call bell, however this is the second time this has happened at EDI multi-storey car park. Get it sorted out!”

Posted 4 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“Problem trying to exit the Multi Storey car park on 17th. System didn't seem to recognise car or ticket. Had to seek assistance to exit. Not confined to my caras queue in front with issues.”

Posted 4 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“Easy to book. Driving in and parking was all very easy. Leaving on the other hand… system didn’t issue a ticket going in, this was met with a very rude response on leaving. After some Head scratching we were released!”

Posted 4 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“Barrier did not automatically lift. Staff were friendly helping out though.”

Posted 4 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“Plenty of spaces on arrival, fast track option through security being included is great but YET AGAIN there was an issue when leaving- although we had pre-paid the system did not recognise the fact. This is a regular occurrence, which needs to be rectified.”

Posted 4 months ago

Thank you for your review. There could be a number of reasons as to why there was an issue upon exiting the car park, this could have been that your car registration plate was not recognised, or if you had overstayed your car parking booking. Kind regards, Customer Support Team

Posted 4 months ago

“Number plate recognition not working , couldn’t exit car park and machine asking for £150 !”

Posted 4 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 4 months ago

“Not impressed Walkway to terminal is poorly defined & maintained. Lots of puddles, high pavements & gravel. Really poorly designed”

Posted 4 months ago

Thank you for your review. We will be commencing works in the coming weeks that will see the walking route from the Long Stay car park improved. I hope on your next visit you will have a better experience. Kind regards, Customer Support Team

Posted 4 months ago

“Unfortunately, although I had pre-paid for parking in the multi-storey, I still found that I was expected to pay once I arrived home and tried to exit the car park. The staff member sorted it out, but it wasn't a good experience.”

Posted 4 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“The lack of a bus connection to the terminal from the long-stay car park is ridiculous. How elderly, infirm, or disabled passengers, or those with lots of luggage, can be expected to walk 10-15 minutes (at an able bodied pace) from the car park to the terminal is beyond me. In addition, the car park is poorly lit and the walkway from the terminal is poorly lit and prone to flooding. Walking back 15 minutes to your car from the terminal in the dark and pouring rain must be one of the worst experiences offered by any airport in the world.”

Posted 4 months ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 4 months ago

“I had pre booked 4 days parking in the multistorey. Getting in was fine. I drove straight in after collecting my ticket. Howver on leaving at the end the barrier tried to charge me £230! I had to phone the intercom and confirm my registration to get the barrier lifted. I had expected my registration number would have been enough given I had pre booked on the registration plate.”

Posted 4 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“The car park is trashed and there is no clear walkway to the airport. It was pouring with rain and the tarmac is so badly laid there are massive puddles everywhere. In addition, the number plate recognition system did not recognise my car. This was not a good experience.”

Posted 4 months ago

Thank you for your review, Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 months ago

“I park in the multi storey car park every week with work. On my last visit, we had a flight delay of 16 hours and I couldn’t find a way to extend my car as I went over the booked time. I was charged £35.00 extra which the airline won’t cover. I just wish that loyal customers parking at the airport had a 24 Grace period for situations like this. Fairly disheartening that this kind of cost is applied and discretion is not used. I spend a lot of money as a business customer parking at EDI”

Posted 4 months ago

Thank you for your review, I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned. Please note for future reference, instructions on how to extend your booking can be found in your booking confirmation and on our website under the FAQs section. Kind regards, Customer Support Team

Posted 4 months ago

“Not an easy path to take luggage from the car park to the terminal, speed humps along pedestrian tracks, lack of drainage in the rain, and rough road surface all made it difficult. I am able-bodied and did not enjoy this. It is almost like the management doesn't care about their customers and is only interested in their profits.”

Posted 4 months ago

Thank you for your review, We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 4 months ago

“It's fairly easy to navigate to the car park but there is a severe lack of proper signage to access the walkway to the airport. I've seen passengers walking around aimlessly trying to walk from their cars to the airport and eventually stumbling on the narrow walkway to gain access. This needs to be improved”

Posted 4 months ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 4 months ago

“Usually park in the multi storey, however could not book multi storey twice out of my last 3 visits (all within last 6 weeks). Parked at mid stay car park, when I arrived back to retrieve my car both wing mirrors were forced forward despite me being in the middle of the space and plenty of room either side. I have then parked at the terminal car park and arrived back to find a luggage trolley wedged between my car and the car beside me. This has also scratched and completely removed paint from my car where the trolley has hit it. I use this airport 2-3 weeks out of every 4 weeks and I'm getting rather concerned about security and safety of the car, of course EDI is not liable for any damage to the car, etc but some security to help find perpetrators of these acts would be nice”

Posted 4 months ago

“The first time I have ever had a problem due to I suspect heavy frost. Maybe in future a de-icer issue could be anticipated”

Posted 4 months ago

“When booking the service was called valet parking but none of the direction boards stated these words with the result that I went into the wrong area, had to pay £5 to get back out again and go round again. Hardly Fastpark !”

Posted 4 months ago

Thank you for your review. All of our wayfinding and confirmation e-mails use "FastPark" as rather than a standard valet service we use digital technology to allow our customers to drop off and collect their cars quickly. I am sorry if this was not made clearer to you when you made the booking. Kind regards, Customer Support Team

Posted 4 months ago

“It all worked as it should. Parked the car close to the terminal. It was parked nearby when I returned. Always a bit reluctant to use these services where someone else drives your car. Checked the driving history and saw it was parked 1.5 miles away taking 6 minutes, ok cool. On the day of our return was driven 2.2 miles taking 37 minutes. Not so cool. Guessing the driver was killing time and it was cold. Not the service I thought I’d paid for. Suggesting busy traffic would be the cause for taking that long before 7am on a Wednesday is even more concerning. I want to hear that you are looking into the real cause and ensure customers cars aren’t used as a shelter.”

Posted 5 months ago

Thank you for your review. Our FastPark service uses an off-site secure parking location to store vehicles for the duration of your booking. This is located approximately 2 miles away and may take longer some times due to congestion on the roads surrounding the airport. King regards, Customer Support Team

Posted 5 months ago

“My work rotation was extended from 17th to 30th November & I was advised to simply pay for the extended period & the parking would simply roll on.This is precisely what I did?When I tried to retrieve my keys on the 30th I was forced to pay an added £195 before my keys were released bebecause of extended parking which i already paid!I I want my £195 reimbursed?”

Posted 5 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 5 months ago

“Probably the narrowest parking spaces in the world...”

Posted 5 months ago

Thank you for your review, I'm sorry to hear that you found our car parking spaces to be narrow. Our parking bays are of an industry standard and not dissimilar to other car parks. Kind regards, Customer Support Team

Posted 5 months ago

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Edinburgh Airport Parking is rated 4.4 based on 71,110 reviews