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Edinburgh Airport Parking Reviews

4.4 Rating 89,517 Reviews
85 %
of reviewers recommend Edinburgh Airport Parking
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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Anonymous
Anonymous  // 01/01/2019
Booked car parking online. Arrived at car park but car registration not recognised. Told to take ticket and problem would be rectified on entry. On return, same problem. Told I was due to pay £180 for two night stay! Very patronising gentleman on intercom eventually let me proceed claiming they had no record of my booking despite me having received a confirmation email and having paid for the online booking. Disappointing service. Would be interested to find out what went wrong on this occasion please.
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Posted 2 months ago
We parked our car for a week, my husband is disabled, when we arrived we were lucky to be picked up at the electric car area, where we had parked our car! On return from our holiday we waited 15/20mins for the bus to plane parking! When I asked driver about stops and explained my husband’s disability he said there’s two stops that all, it’s not a personal bus service! He was very rude, and grumpy! We were dropped at a far away bus stop, which makes no sense if you park your car near the entrance/exit, and my husband had a long walk to our car, with his walked, and I had 2 large suitcases and 2 small ones! It was a struggle, I couldn’t even leave my husband at the bus stop and go back for him in the car as it’s a entrance and exit only, nowhere for me to turn my car! I would say this car park is overpriced for what it is. You could benefit from more bus stops in the car park, and friendlier drivers
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Posted 2 months ago
Pre paid for my parking. When I put the ticket in the machine to leave it said I had to pay £180. Managed to speak to someone on the intercom who asked me details then let me out but there was a queue of annoyed people behind me so felt stressful.
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Posted 2 months ago
I have used the pre-paid multistorey many times and have been very happy with the service as i offered quick and convenient access to the airport, and with the Fast track security option I would normally be less than 20 minutes from car to gates. Ths time, however I arrived to a full Multistorey and despite leel 3 LEDs indicating 74 spaces there were none available. I circled the entire 5 stories for over 30 minutes and eventually had to park in a Blue badge space on the roof. I had to run through the terminal and only made my flight with minutes to spare. Albeit no fine was given it did make me worry for my entire trip wether I would come back to a clamped car or a fine. I really hope this was a one-off but will make me think twice about using the service again.
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Posted 2 months ago
As a regular user this time was less than good. Negative - prebooked spaces oversold so nearly missed my flight for work driving for ages looking for a space Positive - team on the ticket boom help button really great in helping park me somewhere else in multi-storey. Empowered to be customer focused The person wandering around in the high vis jacket not helpful at all - not keen to sort the problem Suggestion: in holiday times please ensure staff in parking area can help pre book customers get parked asap.
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Posted 2 months ago
Arrived back at 7pm at reception from long trip on plane. Then informed our car keys were not ready and not in box. Got involved in a wait for an assistant who appeared more interested in conversation with someone who appeared to have lost their car !! Waited and waited - others customers in same boat arriving. Very stressful. Eventually keys came from the office and they clearly had not been put in box timeously. Cannot understand delay as a slow Monday evening where there should not have been any real pressure
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Posted 3 months ago
Car drop off was totally fine, however collection was a shambles. The photo attached was what we were greeted with upon arrival back to collect our car, in total there were around 80 people waiting to collect their car. The staff couldn’t tell us how long it would take to have our car back. This was at 2.30am in the morning, we also had a one year old with us which was why we booked the fast park in the first place. We had been told that some people had waited around 3 hours to collect their car!
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Posted 3 months ago
Arrived back From Chambery and the staff didnt have the car ready must have been 10 people waiting on there cars whilst the drivers were scrambling trying to find them.
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Posted 3 months ago
Came off flight early in the morning to find queues of people waiting for there cars which were not on site. Only staff member there couldn't tell us how long it would take our cars to get there , couldn't give us any information as we had our 2 year old granddaughter with us , we couldn't wait for hours so after 30 minutes we caught a taxi to a hotel and had to pick up our cars later that day for the 120 mile trip home . Basically terrible customer service from the person in charge. Also left them with a nice clean car . Don't know where they park them but came back very dirty. Generally not good and I'm out of pocket for taxis , hotel etc
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Posted 3 months ago
We were booked into fast park - Our car was not ready on arrival - there seemed to be a significant delay due to a lack of staff. We had a very late flight and had to wait circa 30 minutes on our car. This was happening to a number of people in the early hours of Sunday the 6th April. Also whether it be the multi storey or fast park my car always gets stopped and the system asks me to pay extra charges on exit.
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Posted 3 months ago
No problem with drop off. Return was shambolic no keys ready. Car nowhere to be seen. Lots of customers in same position. The guy in the office had no clue and couldn't say when this would be resolved. I eventually got my car returned directly from one of the drivers after nearly an hour's wait. I don't know what caused this and hopefully it's a one off. I will have to think twice before booking fast park in the future.
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Posted 3 months ago
Drop of was very smooth and easy! Pick up wasn't great, went to collect our keys to be told they weren't ready. We were then left waiting 20 minutes with our two 7 year olds and 6 month old at 1am.
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Posted 3 months ago
On arrival back in Edinburgh from Lanzarote with Jet2 early sunday morning there was a very large que of people that the fast park system was not available, keys were not available at boxes for collection. Theres was limited drivers availble to bring cars to collection point. There was very little supervision or orgaization resulting in delays. Despite having paid in advance(with time to spare) i was charged an additional £7 to exit the main parking area using my contactless bank card. This was totally unacceptable but could not return to complain In short needs to improve double quick. John Taylor
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Posted 3 months ago
Fast Park itself is fine. However, where they store the cars when you're away must have lots of birds - car came back covered!!
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Posted 3 months ago
I had pre-paid for my ticket online (approximately £34), but when I inserted my ticket into the machine to leave, it displayed an amount of £145 to pay. Although I raised this issue with the customer service representative at the time and was allowed to leave without paying the requested amount, the machine would have charged my card the full amount, despite my pre-payment. This is not a complaint, but rather an attempt to make you aware of the situation, which could have been avoided had the system or ticket machine been functioning properly.
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Posted 3 months ago
Plane parking bus pick up not well signposted and hard to find. On departure we stayed at the Hampton by Hilton. I had to park then walk to the hotel as no bus drop off. On return the plane parking pick up was poorly signposted and hard to find.
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Posted 3 months ago
I pre booked parking in the Terminal Car Park. Once again the system failed to recognise my car on arrival. Once again it failed to recognise my booking on departure. Other airports manage this without the stressful pantomime. Why can’t Edinburgh.
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Posted 3 months ago
Whoever relocated my car did more than just repark it. They changed half the settings in my car. Normally they just move my seat forward or back but this person adjusted the height, the seat back, both side mirrors and the rear view, changed settings on my dash and played with settings in my onboard computer. I can’t prove it but I’m fairly sure they took it for a ride while I was away. I am very disappointed as I have used FastPark before and had a good experience.
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Posted 3 months ago
Booked online in advance. Went in parked no problem- great location etc Tried to leave and had to pay again! Apparently it didn’t recognise out number plate even though it was exactly as was in the booking! So we ended up having to pay twice ! £40 to pay for 2 hours parking to drop our daughter off with her football team.
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Posted 3 months ago
Mid stay car park was easy to find, although not a lot of parking spaces. My main gripe was that I decided to come home from holiday a day later & was charged £60 extra in parking charges. This is absolutely ridiculous pricing & will not be using again.
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Posted 3 months ago
Edinburgh Airport Parking is rated 4.4 based on 89,517 reviews