“Arriving at the airport, I followed signage for "terminal parking" to a point where suddenly all reference to "terminal parking" stopped. I assumed i'd missed a turn or something but I couldn't turn around so carried on. I ended up in what I assumed was the wrong carpark,but a member of staff confirmed I was in the correct carpark. This was needlessly stressful, signage should be better.
On arriving back from our trip, there was zero signage for "terminal parking" with walkways going off in different directions for "short stay, medium stay,long stay" I had no idea which one Terminal parking fell under so ended up in the wrong place. This was 2am after a delayed flight so it was extra frustrating.”
“We used Fast Park for the first time on this trip and the system all worked. However, the key for our car is a smart card which we had put in a screened wallet with a tag so it could be labelled as any other key or fob. On return trying to extract the wallet from the key box proved extremely difficult with my wife using fer small fingers to eventually extract it. The machine was giving warnings about taking the key and closing the box but fortunately did not try to force closure. Some guidance on how to provide key cards rather than fobs/keys would be helpful.”
“Initially I thought it was an excellent service, friendly and helpul staff but on getting my car home I discovered paint damage (chip) on the rear drivers side door as well as a small scratch in the same area. The car is only weeks old and hasnt been left in any other car park to this point.”
“Once in the multi-story it was fine, however on the road signage was really poor, confusing as to where the multi-story parking entrance was and badly illuminated. Must be awful for those there for first time.
Also while walking back to the car after our holiday, the multi-story was signed to walk left, the main entrance was to the right.”
“Easy to find and about 10 minute walk to the terminal and no problems when leaving so seamless. Good price when booked in advance too. Would definitely use again.”
“Good location but confusing trying to find your car,needs to upgrade parking rows with identification and numbered parking spaces this would help people to immediately find thier car”
“The process of parking and coming back to your car in an easy access location is fantastic and i highly recommend this service and will absolutely use again, the staff on the ground when we arrived to drop our keys off were great and super helpful however the admin processes behind it doesn’t support the service fully.
My flight was changed and i had several issue’s modifying my booking, i had used a now expired bank card and account so could not cancel and have money returned, it would nor allow me to modify online due to errors, i contacted via chat online, email and phone support but the response times were very long and no one returned my call or email in a reasonable timescale to help y my issues. Someone at the airport helped me and i paid the extra day, i was very grateful for his help on the day and he was super helpful.
When i arrived back 3 weeks later and tried to leave the airport the barrier wouldn’t open, i used the intercom and the staff member was very rude and unhelpful. I managed to get through the barrier but was stopped at the next barrier and charged £7. No one could tell me why as i had paid the extra day on the 6th August. As i said previously the principles of this is excellent and i will use again but there is a few administrative issues that need resolved and perhaps some Customer service training for some members of staff as this could have reputational damage to the organisation and service.”
“Hands down the best airport experience we've ever had. From parking up to getting back was so easy. From closing the car door...
Fast park (easiest we've ever used)
Checked in
Through security
Sat with a coffee
20 minutes maximum.
Edinburgh is over 250miles north of me and id travel there to fly from vs Leeds Bradford.
Arrival back was same again
I dont often leave reviews but Edinburgh parking and airport experience has earnt it for me.”
“The overall experience was excellent apart from not being able to get out of the car park on return from holiday when the barrier should have recognised the number plate and did not, and we had to contact via the intercom. This was resolved quickly but should not have happened.”
