“Dropping off your car opposite departures without having to look for a space, or wait for a pick-up is great. Drive straght through after large photo booth with helpful, friendly staff there to help you to leave your car for collection & check-in if help needed. So quick & easy as well as close to departures. On your return pick up your keys quickly and then go to your car which is parked nearby is so easy I wouldn't now use any other way.”
“Happy as always with Edinburgh Airport Parking. Plenty of parking options to choose from. Usually opt for fast park or multi story and add the priority security option which is always worthwhile.”
“Good service. Badly signposted - not valet, but speedy parking. Easy to park, friendly service on arrival. I would like to find out where the cars are actually moved too? - 1 1/2 miles from airport as per odometer.”
“On check in the worker was excellent and so helpful. On return the system was down and a worker had to retrieve keys manually. My biggets gripe was that whoever parked our car completely changed the seating. The seat was lowered and the back pushed all the way back. I was on the motorway before I realised how uncomfortable I was. It took me two trips in the daylight the next day to get it back to my preferred position.”
“We used FastPark. It was so easy to check in car and drop off key. The walk from the car to the departures is literally 50 yards. Collecting car was just as easy. Scan your QR code and key drops into a box giving you the bay number wrong to find the car. Off you drive. Well worth the money.”
“Parking initially was fine until I tried to leave and it wouldn’t register my ticket and wanted £150, called the help line thing and the guy couldn’t have been any less interested and his service was shocking.”
“The parking was easy and I was lucky I got a spot near the bus stop, I think more bus stops are needed as the car park is massive and a very long walk with cases.”
“FastPark was a good facility that worked well both on entry and exit and staff were also pleasant/helpful.
Not helped by my return flight due around 0200 hrs, but the general singage and lighting of the airport exit roads to re-join the major carriageways could be better.”
“I use FastPark fairly regularly and have always found it convenient and stress-free, as it was on this occasion—until I tried to leave the airport.
I arrived back at around 430-5am on Thursday 10th September a delayed flight, which was still within the grace period for delays. After collecting my keys, I followed the signs for the exit. However, the exit route appeared to have changed from my previous visits.
Instead of taking me out towards the roundabout, I ended up at a barrier displaying a message saying “Press for ticket – Short Stay Car Park.” Thinking I must have taken the wrong route, I went around again, carefully following the exit markings, but ended up at the same barrier.
I eventually went through the barrier and was then back on the familiar exit route. However, when I reached the final exit barrier, I was asked to pay an additional £10.
I pressed the intercom and explained that I had already paid for FastPark. I was told, somewhat unclear, that I would need to turn around and go back. We followed the instructions and went around again, but due to the poor/unclear signage there appeared to be no alternative exit, leaving us with no option but to pay the additional £10 to leave.
Could you please explain why I was charged £10 to exit when I had already paid for FastPark, and why the exit signage directed me through the Short Stay car park?
I’ve emailed your team but still waiting on your customer support team to get back to me.”
