“Initially I thought it was an excellent service, friendly and helpul staff but on getting my car home I discovered paint damage (chip) on the rear drivers side door as well as a small scratch in the same area. The car is only weeks old and hasnt been left in any other car park to this point.”
“Once in the multi-story it was fine, however on the road signage was really poor, confusing as to where the multi-story parking entrance was and badly illuminated. Must be awful for those there for first time.
Also while walking back to the car after our holiday, the multi-story was signed to walk left, the main entrance was to the right.”
“Easy to find and about 10 minute walk to the terminal and no problems when leaving so seamless. Good price when booked in advance too. Would definitely use again.”
“Good location but confusing trying to find your car,needs to upgrade parking rows with identification and numbered parking spaces this would help people to immediately find thier car”
“The process of parking and coming back to your car in an easy access location is fantastic and i highly recommend this service and will absolutely use again, the staff on the ground when we arrived to drop our keys off were great and super helpful however the admin processes behind it doesn’t support the service fully.
My flight was changed and i had several issue’s modifying my booking, i had used a now expired bank card and account so could not cancel and have money returned, it would nor allow me to modify online due to errors, i contacted via chat online, email and phone support but the response times were very long and no one returned my call or email in a reasonable timescale to help y my issues. Someone at the airport helped me and i paid the extra day, i was very grateful for his help on the day and he was super helpful.
When i arrived back 3 weeks later and tried to leave the airport the barrier wouldn’t open, i used the intercom and the staff member was very rude and unhelpful. I managed to get through the barrier but was stopped at the next barrier and charged £7. No one could tell me why as i had paid the extra day on the 6th August. As i said previously the principles of this is excellent and i will use again but there is a few administrative issues that need resolved and perhaps some Customer service training for some members of staff as this could have reputational damage to the organisation and service.”
“Hands down the best airport experience we've ever had. From parking up to getting back was so easy. From closing the car door...
Fast park (easiest we've ever used)
Checked in
Through security
Sat with a coffee
20 minutes maximum.
Edinburgh is over 250miles north of me and id travel there to fly from vs Leeds Bradford.
Arrival back was same again
I dont often leave reviews but Edinburgh parking and airport experience has earnt it for me.”
“The overall experience was excellent apart from not being able to get out of the car park on return from holiday when the barrier should have recognised the number plate and did not, and we had to contact via the intercom. This was resolved quickly but should not have happened.”
“For the second year running I have tried to exit the car park (having pre-paid online) and have had problems. As it was around 2am we were tired and had the prospect of a 2.5hr journey to Aberdeen ahead. It is really disappointing to find the automatic barrier did not rise and we needed support. Frustrating!”
“I fly a lot in my business, to about 20 countries a year, and all my trips start at EDI. Each time I need to park somewhere. Most of the time its at the airport carparks. I check the pricing when booking and do not understand why the pricing scale changes each time. Sometimes the lowest price is the plane parking, sometimes Fastpark is the lowest cost, sometimes not. Generally the pricing is higher than similar parking in most other countries. The fastpark system works well, but there's a few design erros that allow people to leave problems for subsequent customers. For example, on returning to collect the car, if the person in front leaves their allocated key locker open, the system stops. And if you're not awake to this problem, its confusing. There are other similar issues.
The carpark is the best part of EDI, almost everything else is poor, subgrade, unwelcoming, unfriendly, dirty and more.”
“Very good service BUT was asked to pay another £25 before my key was released due to my Easyjet return flight being delayed by some 8 hours because of an onboard medical emergancy.
I little understanding and a check on the flight delay would have been nice.
Who is at fault easyjet say no us, you obviously say the same so I am left £25 out of pocket and its not my fault!”
