“For the second year running I have tried to exit the car park (having pre-paid online) and have had problems. As it was around 2am we were tired and had the prospect of a 2.5hr journey to Aberdeen ahead. It is really disappointing to find the automatic barrier did not rise and we needed support. Frustrating!”
“I fly a lot in my business, to about 20 countries a year, and all my trips start at EDI. Each time I need to park somewhere. Most of the time its at the airport carparks. I check the pricing when booking and do not understand why the pricing scale changes each time. Sometimes the lowest price is the plane parking, sometimes Fastpark is the lowest cost, sometimes not. Generally the pricing is higher than similar parking in most other countries. The fastpark system works well, but there's a few design erros that allow people to leave problems for subsequent customers. For example, on returning to collect the car, if the person in front leaves their allocated key locker open, the system stops. And if you're not awake to this problem, its confusing. There are other similar issues.
The carpark is the best part of EDI, almost everything else is poor, subgrade, unwelcoming, unfriendly, dirty and more.”
“Very good service BUT was asked to pay another £25 before my key was released due to my Easyjet return flight being delayed by some 8 hours because of an onboard medical emergancy.
I little understanding and a check on the flight delay would have been nice.
Who is at fault easyjet say no us, you obviously say the same so I am left £25 out of pocket and its not my fault!”
“Would have gave 5Star rating however someone has bumped into my rear bumper, left no note with personal details.Obviously someone with no respect for other people's property. Hopefully their vehicle has more damage than mine and they certainly know who they are!”
“Easy access and helpfull staffon arrival. This was let down by settings in the vehicle been altered, we assume by the team that move to storage,my phone details removed,so no longer paired, other phones added. A/C left full on and radio station changed. Wiper/headlamp settings also changed. We arrived late at night and had a quick check of the exterior, only the next day at home did we find some damage to an alloy.
It”
“Check-in at Fast Park was perfect. Getting out though was not so seemless an experience. Work to be done on making sure the number plate recognition actually recognises the vehicle. Two barriers to negotiate and both required a call to the operator to open them. The operator was very helpful however.”
“Excellent service, so easy to use, we dropped our car and keys off right next to the airport terminal and on return we collected the keys and car, which had been fully charged, with ease. I would definitely recommend this service and use it again myself.”
“I booked into the multi storey carpark then got to the barrier and it advised I had booked terminal parking. I then parked in Terminal parking and got a bill for £70 for parking there. Not impressed”
