“Queues to get in off the main road into the airport, then unbelievably long queue in the bus from the car park to the terminal. In the end we got out an walked.”
“Nightmare getting out. Demanded an extra £262 at exit. No idea why. Difficult to find HELP button in the dark. Eventually allowed to go. Very stressful at the end of long day travelling.”
“It was raining heavy when we arrived back from Norway so got wet getting to bus pick up point and advised driver of parking bay E2 and he said get off here but we should have gone another 2 stops so ended up drenched and not very happy think we will just get a taxi the next time.
Kind Regards
AlfAnd Carolyn Martin”
“Their system for amending a booking is a joke. The only items you can change are your name, car registration number, your address and email address. How these will change when you're parked at long stay car park, I have no idea. To me, it would be better if you could amend important information such as your expected departure after a delayed flight without out paying an extortionate penalty.
I work away from home on a variable contract and in January, I was expecting to be away for six weeks, instead this turned out to be only three weeks. On enquiring about a refund for the unused portion of the booking, I was told that I should make amendments to my booking at least 24hrs in advance. Is that with the system above???
Again, I'm delayed home in May by just 7 hours after booking for two week, only to be charged GBP35 as a late departure payment.
This business is an out and out sham, shocking. Their initial customer support is okay, but the support from their office is curt to say the least.”
“The price I paid online was fair and it was easy to book.
The downsides though were that it wasn't easy to find a space. We had a disabled passenger who uses a walking frame and we could not get a space in the disabled bays. Instead we had to let her out of the var before parking it.
The shuttle bus dropped us off at a stop (number 10), from where we had a very long walk to the terminal building. Our disabled person is 90 years old and we had arranged wheelchair assistance at the airport, however we had no idea that it wasn't close to the bus drop-off. We had to keep stopping and it took us a while to get in. It was far to far away for her to walk and she was exhausted.
The same thing happened when we returned but then we had the wheelchair and luggage to push all the way back to station 10. I'm afraid we won't be using this car park again.”
“Very difficult to access the upper floors of the multi storey
The signposting is atrocious but once inside would not ever wish to park in the open air car parks again
Such a pity to be so wound up before even getting into the terminal
Worse still was the non-help from the staff on the lower level who had us going round twice more before accessing the upper levels”
“Heavy gridlocked traffic on my arrival meant I got off the bus and walked to the terminal.
Couldn't find the bus stop to go back to the car park - so I just walked again.
Poor all round”
“Although pre booked we were stopped at the barrier and had to contact customer services with my reference number. Luckily there was no Q behind us as the document with the number was in the boot of the car. It wasn't a bad experience but inconvenient when you have got of a flight and just want to get home.”
“We had pre-booked and pre-paid but you attempted to charge us again on exit. Having met this problem we pressed the button for help and had to wait several minutes for any response. Eventually we were let out without having to pay again. We met this same problem at Aberdeen Airport in April. (Although they were much faster to answer our call for help.)”
“Waited far too long on the bus back to the carpark. When one did arrive the bus was packed far too full with no organisation for people getting cases on and off the bus.”
“Exiting the high rise at the terminal building on 19th May was a nightmare. The out route went right into a bottleneck which lasted right up beyond the hotel 😱😱”
“we arrive on time at the airport, and following the instruction printed on the paper that you sent by e-mail, we entered the car park next to the airport, but there seemed to be no camera to recognise our number plate and we went back out and the machine told us to pay £3-50, which we were forced to do, to get out. After driving about and asking various staff who, either sent us the wrong place, and one even guide us to the pick-up route ,where it cost us £1 to back get out or did not know anything, we were force to back to the original car park and press the button for help. the person said we were in the wrong park, but issued a ticket to enter and he said it would let us out on the return from our holiday. This did work ok and we thank that man, who was the only sensible operator to help solve our problem. So it cost us a extra £4.50 and lots of needless panic to catch the plane on time. I am sorry but I will try and choose a different airport next time.”
“I was disappointed with my fastTRACK experience.
The directions and instructions were unclear and haphazard. The booking was for three cars and all drivers and passengers were in agreement that the directions to the correct floor were misleading. The faster security check-in was not much quicker than normal and again the pathway from the car to the terminal was unclear. Any sign of FastTRACK service on the return journey to the cars was non-existent, we could not use the ramp and had to walk across the road and use an elevator in the carpark. Definitely not worth the £69.00 x 3 and I would not recommend this to anyone. Even considering the refurbishment work being carried out, we all thought more could be done.”
