“Edinburgh Airport Long Stay Parking gets two stars from me - up from one star the last time I used it.
The improvement comes from the fact that, at least, the park has been resurfaced and there are trolleys available - although you have to pay for them, which, needless to say, I did not.
The staff remain extremely helpful and cover the multitude of sins that the asset-stripping owners have caused.
The walkway from the car park to the airport is largely uncovered, exposed, poorly signed and unsuitable for anyone with reduced mobility or vision although I am led to believe that assistance can be requested if needed.”
“I have booked the parking space and paid online. I don't know why this was my second time the gate didn't open when I was leaving the car park. I phoned the help line but no one answered. I needed to go back to the counter and check my ticket. It wasted me 20 minutes to fix the problem.”
“The Long stay parking was easy to find, but finding a parking space very difficult. There was no system in place for allocating a space, cruised around for over 10 minutes and eventually found a random spot. Quite a long walk to the terminal with no bus service. Will definitely consider an alternative carpark next time.”
“I was shocked to find that FastPark left my car in first gear and with the handbrake off. It is only by good luck that the car was undamaged and no one injured.
There should be an electronic key collection ticket, not only a paper one. It is easy to lose a paper ticket, especially when going away on a trip.”
“After a harrowing flight delay and very long travelling day, you can always trust Edinburgh Aorport parking to be the first to greet you with an excess fine”
“We have used this service before with no issues. Unfortunately this time our car was left in heavy rain with the rear passenger window open. We have made a complaint. There has been no time for a response yet. I would still recommend the service particularly if you have an early flight. Hopefully they will deal with the complaint appropriately.”
“Cheap, well sign posted, used long stay, couldn't find a space, took 40 mins trying, noticed others had parked outside of bays on double yellow lines, we did the same as we had to check in for our flight. On return plenty of space. Thankfully no ticket on car. Was a concern. Stressful.”
“When we went to leave car park,inserted ticket and said we owed £120,we were not over our time but it was sorted and barrier lifted after consultation with staff”
“This is not a valet parking service. Its still a trek with heavy luggage to your car as you can't even go and get your car and bring it around to then pick up your luggage, and/or travel group. The car park is also pretty poorly signposted and the staff at the site, weren't nice about it. A member of our group had a serious lower leg sprain, and I had to insist on driving to pick them up near the lockers. Not impressed which is a shame. Go park in the medium stay, it's faster and more organised.”
“On arrival back, the ticket on my key, had the wrong row and number printed.
I had to find an employee, who showed me where my car was actually parked.
Very poor indeed.”
“Thirs time in a row that I have pre-booked and pre-paid but the system did not recognise my car, wanting to charge me a huge fee and I had to explain everything via the intercom on the way way out - keeping me waiting.”
“Hello arrived approx 12 pm on Sunday 9 th Feb car park easy to find but spent approx 25 mins to find space drove up and down every isle in car park twice”
“I booked for the long stay car park. We arrived at about 0840 on a Saturday morning. Unfortunately it took over 10 minutes to find a space. Other drivers were having the same problem as us.
Travelling is stressful enough without the additional pressure of searching for a parking space you have booked. The car park was virtually full to the extent cars were illegally parked. Bookings should not be taken to the extent cars are almost outnumbering the capacity of the car park.
Because of my experience I will probably not book the long stay car park again preferring to use a park and ride facility.”
“As much as I like the convenience of the fast park service,I was disappointed to find my heated seats had been switched on full, and the dual zone climate control settings had been drastically adjusted in my car suggesting either a passenger had been in the vehicle or the driver did not understand the controls. Also I was surprised at the mileage that had been covered to move my car, I assume the car must have been moved to an of site car park then back to the terminal in time for my return.”
“The parking itself is fine. But the sheer volume of people not parked in spaces makes it difficult to navigate the surface. These people need to be heavily ticketed to stop this behaviour. Yet in the many times I’ve used the car park I’ve never seen it happen to anyone.”
