“Was disappointed that keys were not ready to be picked up after flight landed. Had to wait whilst drivers collected cars individually and return them. My car had not actually been moved the entire week I was away. I got an incorrect update from staff as they suggested they were elsewhere. Many people were effected and tension was rising. We were lucky to have been away and not working but it I’d cause a bit of unnecessary anxiety.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I had a blow out on the way to the airport and found there was no way to let them know I would be using the car park. Contact all one sided and no means to contact them”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Not enough spaces available. Not possible to park the car. takes over 30 min to find a space. Double yellow line parking necessary as not enough spaces available.”
“Signage to the Long Stay and from there to the terminal is still poor. Although an issue on exit was resolved fairly courteously, it was so widespread insufficient lanes were open to prevent traffic backing up.”
“The entrance to the multi-storey car park could be better signposted. We ended up driving through the pick-up/drop-off area by mistake & had to pay £6 to exit. Do better!”
“2 trips back to back using pre- booking 1st one disaster didn’t work and charged £65 additional - today 2 day visit expecting potentially same Went perfect / all to do with no. Plate recognition realise these things happen but route to resolution and ease of contact terrible - clearly want people to give up and eat double charge !!!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The multi storey car park is convenient for the terminal. However the entry route is not obvious, which can lead to taking the wrong route to a different car park and having to pay an exit charge. Plus, the exit barrier from the multi storey does not work properly, it failed to recognise our pre-booked car registration number and tried to charge several hundred pounds until we contacted the car park attendant.”
“Hardly any spaces when we arrived on Friday lunchtime. Many cars were parked on the roadway. Asked to pay an extra £120 at the barrier on departure despite having prepaid. Customer service on the barrier were not very helpful.”
“Everything worked as it should and fantastic getting into the airport. However on my visit in Decemnber and again in January....there has been a nausiating smell across the whole of the outside of the airport. It was so bad I and my guests had to cover their nose and mouth in an attempt to block the stench.
Could you please raise this with the airport authority, I am sure your employees will be suffering as a result.”
“Easy to arrive at impossible to leave hard to locate access to car as some rows had fences in and exit difficult to locate as you follow the signs round in a circle esp in the dark”
“There was a problem at the exit. A note had been sellotaped at the exit barrier but was not readable. I then had to pay £7 to get out which wasn't great! I would be grateful if this could be looked into. Thanks”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“signange wasn't working - wasted 10 minutes driving around looking for spaces on floors that said they did - ended up going straight to the top floor which had lots.”
“The parking is lovely and convenient but the direction and lack of signage - makes its incredibly stressful when arriving at the airport and there is lots of traffic.”
Hi there,
Thanks for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
