“I use the parking facilities at Edinburgh frequently and have had nothing but problems I book online for either two or three weeks normally in the mid stay and every time I return to pick up my car and put my ticket into the machine the barrier will not lift.Yesterday I returned and the machine tried to charge me £750 it took some time for your staff to let me out and I am still waiting for an apology.
When you return after a long flight the last thing you need is this hassle.
Raymond McGill.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“As usual with Edinburgh Airport no trolley's for arrivals!!!! - which meant I had to struggle with all my luggage to the car park
HOW DO YOU EXPECT ME TO CARRY 2 X HEAVY CASES, 2 X SKI BAGS & HAND LUGGAGE TO MY CAR IN THE LONG STAY CAR PARK WITH AN 8 x YEAR OLD LITTLE BOY!!!! Pathetic Pathetic Pathetic!!!!”
“I have a dash cam fitted to my car for security, which is active when the car starts and when there is motion. I checked my dash cam footage once I got out of the car park from Edinburgh after a very long flight as i was curious to see. I am very annoyed to have seen a man driving fast around the car park once i dropped it off, revving my car stationary when he realised there is an aftermarket exhaust on this. The man admittedly states to another eployee "this car is not for me pal, its too fast!"
After briefly browsing through I saw 3 men checking the front of my car (unknown why, if this was curiosity of modifications or if they had scrapped the splitter of the car?)
After seeing some of the footage I will not be using this service again, or trust the employees of this car park again. Also, before I parked my car, my handbrake was totally fine. Now since driving my car, I have to pull my handbrake right the way up, so this handbrake has been yanked right up and stretched the handbrake cable. This is now something I'm going to have to fix because it will not hold the car properly.
Regardless of the performance of a car, or if it makes a nice noise you do not expect your car to be treated that way!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very few parking spaces and only 2 bus stops. The bus stop at the airport was also small and uncovered so full family got soaked waiting 15mins for the bus as did many others. Oh and it cost £85 for 7 days! Flew in from Madrid where it was free drop off and on-site parking was miles less expensive, an absolute rip off”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. We will be commencing work in the coming weeks to improve the walking route from some of our car parks and we hope that this will make your experience better in the future.
Kind regards,
Customer Support Team
“I collected my car keys only 40 mins after landing. I was instructed to press the white button at the first security barrier and use it to exit at the main gate. I was shocked when I was charged a further six pounds to get through the gate.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Unfortunately my original booking didn’t go through after paying with PayPal, at the time I received a PayPal receipt so assumed I was booked in. I only realised on my day of travel when I wasn’t given a booking reference to view my booking.
After calling to confirm I was told I had to make a new booking and that there was a known problem with PayPal, yet you are still happy to offer this as a method of payment. The person I spoke to was unable to help and after raising a complaint the same person replied which I didn’t think was very professional or impartial.
Very disappointed with the level of service and feel much more could have, and should have been done to assist a young family.”
Hi Tom,
It's my understanding that you have already been in touch with our team and they have provided a full explanation to the specifics surrounding your case.
Thanks,
Customer Support Team
“I'm not 100% happy with this service. Right back in April, I booked a space at mid stay car parking, but over the summer I changed the vehicle registration number due to having a new car. Anyway, on the day when I arrived at the airport car parking at the barrier I didn't receive the automatic ticket with the registration number on at all so I pressed the button for the ticket which I took and there was no registration number on it. I was a little angry because I couldn't ask for help/advice via the intercom button because I'm deaf and when I parked my car I didn't have time to look for staff on the site and why should I anyway when I can't have an access to the intercom?? not right.... so I just had to leave it and get it sorted when I am back. Fast forward...when I got back it was after midnight when I collected the car and went to the exit barrier. I inserted the ticket and it wasn't accepted obviously and I wouldn't pay for it as it had already been paid for online. Again how can I communicate via intercom?? It was late and I just wanted to get out of the car parking so I am angry and frustrated with this situation because this shouldn't have happened just because I'm deaf, you make this a problem for us. So I moved my car out of the way and then got out of the car and went up to the intercom and pressed the button and told them I'm deaf, come here now! And I looked around to see if there are any cameras there so I could wave at them to gain their attention and use gesture " I'm deaf, you come here now" then the barrier went up which is good but come on why make it hard for us deaf people who cant use the intercom for help/advice? Not right.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“This is the second time in the last 3 months that I have had a recurrence of the exit ticket machine failing to release the barrier. To compound my frustration your office based assistant was impolite, unhelpful to my predicament finally activating the barrier without any apology. Considering the cost of using your facility and the associated problems I regret I will be seeking alternative options in the future.”
“I was m so disappointed in the service we received. After coming off a long haul flight we scanned our ticket to receive our car keys back but we were given a message to say that our keys were not ready! We then had to find foneobe to help and after 5/10 minutes he returned to firm us that we would need to wait another 10 minutes for someone to go and collect the car. When we questioned why the car wasn’t ready the man was extremely rude and cheeky and told us they had no time to move our car! We had paid for a service and the service was not given. The rudeness of the staff was a disgrace, he made us feel like it was our fault that they had no time to move the car! I would NEVER recommend this parking service to anyone!!”
Hi Catherine,
I'm sorry to hear that your recent experience using our FastPark service did not meet the standards we pride ourselves in. I've done a little digging into this and can see that the error lies with us, and the team should have had you car back in time for your return.
The team have a challenging job, particularly at busy times and on your date of return, the team were working hard, but sadly got your return mixed up. With that being said we still expect all customers to be treated with respect and spoken to politely. I'm sorry this wasn't the case for you and can only hope that if you do park with us again in future, that we can regain your confidence in us.
Thanks,
Customer Support Team
“The car park was packed full with many cars parked in roadways as there was a shortage of parking slots. We ended up finding a space in the furthest corner of the car park. There is no longer a shuttle bus so you have to lug any luggage across the carpark and then along roads with no pavements to get to the terminal building. On the way you notice that there is a gate to the car park much nearer the terminal building but it isn't signposted.”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review. Our signage is located in high traffic areas. I'm sorry to hear that you found our wayfinding unhelpful. Please be assured that we are working hard to upgrade out wayfinding where required.
Kind regards,
Customer Support Team
“Well we didn't actually stay; we cancelled our 3 week booking after you tried to charge us £50 to amend our return date by 24 hours after the airline cancelled our flight! This made it far more cost effective to take taxis both ways, so well done.”
“Pre-booked but car wasn’t recognised at entry gate. Buzzed to be let in and ticket issued.
On exit, payment of £120 requested, again despite having been pre-booked. Buzzed to be let out….
Could be better.”
Thank you for your review. We are aware of a small issue affecting one of our car park's ANPR system which means the vehicle registration is not read correctly. We are working with the relevant teams to have a fix in place for this soon and I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
