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Edinburgh Airport Parking Reviews

4.4 Rating 70,921 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could do with better signage for multi storey once past first barrier. Ticket not stamped with Reg Number/Booking Ref at either barrier in spite of pre-booking (last time didn't even get a ticket). Queried this a office and got a rather blase response from one of your staff that I would just have to press the buzzer to exit !!!”

Posted 3 weeks ago

Hi there, Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Parking the car is easy and stree free. The biggest issue I have with the parking is that often the ticket doesn't work automatically and you need to speak to someone to get out.”

Posted 3 weeks ago

Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Straight forward reasonably priced”

Posted 3 weeks ago

“Signage is not very clear on return!”

Posted 3 weeks ago

Hi there, Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 weeks ago

“Worked fine, except signage to where we were to pick up the keys is poor.”

Posted 3 weeks ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 weeks ago

“Reasonably priced and easy to find. A bit disappointed that there is no disabled parking.”

Posted 3 weeks ago

Thank you for your review. All of our other car parks do have blue badge spaces and I would advise if you wish to use a blue badge space to park in one of our other car parks. Kind regards, Customer Support Team

Posted 3 weeks ago

“Good price good location good bus transfer to terminal but even though you book online you are still charged again at the departure barrier which requires you to call customer service, better use of NPR would be helpful.”

Posted 3 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“I got a shock when i went to leave as the machine was telling me I had to pay £360 i was like I dont think so we have pre booked and paid for this it got sorted after pressing the button at the barricade its the last thing you want to see when you've just come home”

Posted 4 weeks ago

Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit., I understand the frustration that this causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 weeks ago

“Slight problem on my return collected key no problem but confusion on the way out had to collect another ticket inserted at barrier which then asked for £6 charge if I took the wrong way out the correct way wasn’t clearly marked”

Posted 4 weeks ago

Thank you for your review, If you have been charged the £6 upon exiting FastPark, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 4 weeks ago

“Asked to pay £170 on leaving ! Intercom operator took my booking code and allowed me out in accordance with the pre paid plan. Don't forget to keep your code !”

Posted 4 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 weeks ago

“The Multi Storie Car Park was not very well sign posted”

Posted 1 month ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 4 weeks ago

“It is handy to park but when you arrive home in the dark it is difficult to find your car”

Posted 1 month ago

“Finding the car park and getting a space was straight forward enough, but trying yo leave was another story. Great big 'Exit' signs 12 ft off the ground seemed to lead to dead ends with bollards and piles of luggage trolleys blocking the way. After 10 minutes of driving around in circles I finally found a temporary 'Exit' sign placed on the ground and managed to find my way to the exit with a few more wrong turns. Maybe someone needs to look at the situation. It's the last thing you need when all you want is to get home.”

Posted 1 month ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“Plane Parking is quite far from the terminal. The bus service eases that, but even then, other car park shuttle services drop off much closer to the terminal doors. The Plane Parking shuttle stops adjacent to the tram station. Biggest issue was with timing. On my return leg - from the point of arriving at the bus pick-up point to getting to my car - the whole process took over 20 minutes. This was in part because, even though the bus had arrived, we sat for 5 minutes waiting for more potential passengers. During peak times I could understand, but it was midnight, and quiet. I also don’t know why I was issued with a ticket - which I had to put in the machine on the way out - when I had prepaid? There’s NPRC cameras at entry and exit, so I expected the barriers to simply open and close. Obviously not the case. The operators have obviously tried to signify parking bays, but the actual parking spaces aren’t paved so it’s a guessing game really. I came back to find someone parked extraordinarily close to my car (possibly because they couldn’t see any lines). You get what you pay for I suppose!”

Posted 1 month ago

Thank you for your review, I'm sorry to hear that you felt the shuttle bus dropped you off further away from the terminal than anticipated. The shuttle bus will wait the same time to allow passengers time to get to the bus. Every customer is given a ticket upon entry whether you have pre-booked or not. If you have pre-booked your booking reference and car registration number will be printed on your ticket. Kind regards, Customer Support Team

Posted 4 weeks ago

“In and out worked perfectly. Lots of water standing because drains a blocked. Not a nice walk to and from the terminal.”

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you found it easy to enter and exit the car park. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 month ago

“Location is good. Car park surface is poor with many puddles and there is no covered walkway to the terminal resulting in getting soaked when it is raining. Often quite difficult finding a parking space.”

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you are happy with the location of the car park. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 month ago

“The meter wanted to charge me £110 and I had paid in advance. It was quickly sorted but still annoying.”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted quickly at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Lots of works being done in the car park at present. Very poor signage and therefore difficult to find the entry and exit to the car parks.”

Posted 1 month ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 month ago

“On leaving machine said I owed £150 having pre-paid. Operator on intercom fixed things very quickly.”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Easy and close to the Airport.”

Posted 1 month ago

Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future. Kind regards, Customer Support Team

Posted 1 month ago

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Edinburgh Airport Parking is rated 4.4 based on 70,921 reviews