“Booked this as we assumed it would be ‘Fast’ service however due to the red warning the previous day there was major backlogs. Completely understandable however we did have to wait 30 minutes to collect our keys & the directions as to where our car was parked in the overflow car park were poor. It took us a further 20 minutes to find our car in the freezing cold with a lot of luggage. Normally this would not be an issue as it was outwith the companies control however my partner had two broken wrists which made this very difficult. We were not offered the shuttle service we later saw others using. This was very disappointing considering the circumstances. We were planning to use this service again later this year but we may need to reconsider after this experience.”
“Yet again on exit the barrier said I had to pay £65 despite having prepaid. All exit lanes experiencing the same. Happens all the time. Please sort the ANPR system so the this is fixed”
“Arrival at the airport and car drop off was smooth, no problems
On departure our car was not in the car park and we had to be transported by minibus to another carpark
Organisation was a shambles
Not worth the money”
“Parking on entry fine no issues but on leaving we where asked to pay a further £7 this is the second time this has happened I rang the intercom both times to refuse to pay after already paying the upfront fast park fee, I feel this is intentional and will no doubt catch people out and they will end up paying a further charge for no reason other than greed by Edinburgh airport.”
“Arrived at airport and had an additional £15 to pay even though I’d submitted flights etc . This may have been my error so accept that.
On return home couldn’t exit as a further £7 charge applied- no flight delay feel ripped off”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“As is the case every time I use your car park I put my ticket in on leaving and was asked to pay over £300 when I had already paid. The middle bay intercom wasnt working so had to get out my car and use another one. Eventually I was let out.”
“Upon arrival at the aireport the route for "fast park" was clearly signed, the car scanning only took a couple of moments and there was a nice attendant who was very helpfull in showing me where to park and what to do (5 stars). On my return i found the car parked where indicated, but had to spend some 15 -20 minutes resetting all my incar settings. the person who had parked my car had changed my prefered radio station, my sat nav settings and quite a few alert and warning settings. NO ONE should need to do this. Yes i expect my seat position and stearing wheel position to be altered, but not my personalisation of prefered console settings. (0 stars)”
“My business trip was cancelled at short notice, when trying to reschedule my parking at edinburgh airport the system did not allow, which resulted in a incurred cost. see attached screen shot taken at time of trying to reschedule
As a very high user of the airport parking, I was very disappointed the reservation could not be cancelled or re-scheduled to meet with my needs.”
“Quite easy to find and access.
BUT no shuttle buses - which is ok we were aware of that and happy to walk the reasonable distancebut on top of that we then found access to trolleys had been withdrawn unless you are willing to pay! This was not made clear when we booked and as a result we walked both ways with large heavy bags. It's an airport and people are going to have luggage. I think not even providing trolleys is appalling and hence low scores all round.”
“For the umpteenth time, the barrier tried to charge me for parking I'd previously pre=oaid. Imagine my reaction on returning from a weekend break to be asked for £180! When you call to speak to someone, whoever anserwed could barely be bothered speaking and had already hung up when I tried to thank them for their help. Not exactly glowing service.”
“Dirty and extortionate pricing. As a local I'm embarrassed as to the condition we welcome people to Scotland. You would think at £5 / 6 for drop off they could afford cleaner's. Fortunately my future flight will be from Glasgow or Newcastle. This airport is diabolical from the moment you park till you leave.”
“After placing in my ticket it tried to charge me £230 even tho I had already paid which meant I was delayed by 10mins needing to phone the line and wait for a guy to come out”
“I have used the car park before and love the location and ease of access even though the stay is expensive. On exiting the car park I inserted the ticket and was advised there was an outstanding charge of £275.00.
Luckily there was no one behind me so I reversed and checked my e mail confirmation. I had not parked in the wrong car park or submitted the incorrect registration details.
I drove to the barrier and pressed the help button, gave my name and registration number and the operator cleared the charges.
I found the incident distressing after a difficult journey home and thought I was going to have to pay the £275 to get out the car park and then try and claim it back.
I am due to travel again in early February but am reluctant to use the car park again.”
“Fast Park; you do not "simply hand over your keys". First YOU park yourself in the end of a row, walk almost to the terminal to get a £1 trolley. Then back to reception for the key drop. When you come back from a holiday, you walk to the end of a row of cars, but a different one where your car has been moved to. All this and not even under cover”
“I used Edinburgh Airport Fast Park for the weekend and was initially impressed with how straightforward the parking process was. However, when I returned on Friday, I was extremely disappointed to find that my car’s windscreen had a crack in it.
I had taken a picture of the car in the car park with the date and time, showing the damage occurred while it was parked there. This was very frustrating after what was otherwise a smooth experience. I also could not find a member of staff to talk to.
I would urge others to inspect their vehicles thoroughly when using this service and consider the risks. I hope the company will address this issue and take steps to improve the security and accountability of their parking facilities.”
“Parking was pre booked and paid in advance.
When we wanted to leave it asked us to pay over £180. We have contacted the customer service and the issue was resolved.”
