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Edinburgh Airport Parking Reviews

4.4 Rating 70,821 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 5th March 2024

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is probably the most disorganized, shambolic and depressing long stay carpark experience I have had in the UK - and thats saying something. Where to begin? 1: Clearly at some point there had been a shuttle bus, but this has been withdrawn. Why? 2: To "Compensate" for the loss of a bus service a "Walking route" was arranged. It was not clearly signed from row J where I parked, and even when I did find it it was barriered in by temporary barriers. In several places the barriers were too narrow for a wheelchair to get through, never mind for two to pass each other. 3: You would think that, since there is no shuttle bus, a trolley stand would exist but again, NO, thats clearly too much dangerous radical free thought for you lot. After all, who, parking at a long stay car park in an intenational airport is going to have heavy bags to transport... I did find a trolley abandonned in the potholed tarmac but it was broken. 4: The surface itself is neglected, potholled, and strewn with litter and grime. Your whole enterprise reeks of a sorded desperation to extract as much cash as possible from the poor traveller, and invest precicely zero of it into you product. Two things I will give you marks for are the online booking system and the staff who assist at the gate.”

Posted 2 months ago

Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“Used Fastpark for my recent holiday to Tenerife, on arrival everything went smoothly but on my return my keys were not ready for collection, went to the office where there were around twenty other families waiting with the same experience. I rang the doorbell as instructed and a young guy appeared, I explained and he asked my for my ticket and promptly closed the door with no explanation, after around ten minutes one of the other customers rang the bell and asked for an update, he was quite rudely spoke to by an older man who said he was very busy. He later came out and addressed the waiting customers with some excuse of being short staffed and stating they were defrosting our cars and we would have to wait, I said I was quite capable of defrosting my own car to which he replied the cars were in a secure compound. The flight landed on time but we had to wait an hour before the belt started up, then we waited over an hour to collect the car. Overall not a good customer experience and I will think twice before I use "Fastpark" again, maybe the should rename it Fastpark Slow Retrieve. Also tried to charge us £6 to exit, had to call the barrier and after a few minutes an attendant answered and let us through. All together a poor customer experience.”

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Car had damages”

Posted 2 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“I was very happy when arrived to park my car. Everything was perfect. Then i come back after my trip i was disappointed. My car was parked so close to another car. I could not get to my car. I was running around to find some help. Nobody was here. At the end i got help. Member of stuff helped me to move car from parking place. It was stressful.”

Posted 2 months ago

Thank you for your review, I'm sorry to hear that your car was parked close to another vehicle however we have staff on site 24 hours per day and I'm pleased they were able to assist you. Kind regards, Customer Support Team

Posted 2 months ago

“Not a pleasant experience, having to park 1/2 mile or more in the long stay car park and halving to walk to the terminal , not what an 80yr old diabetic looks forward to . No bus , a huge area of car park unable to be used and every other car park at £ 16.00 just to meet an old colleague.”

Posted 2 months ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 2 months ago

“There was no parking spaces. We spent 20 minutes driving about the area trying to find a space making the experience far more stressful. Half the car park was closed meaning there wasn’t enough spaces for everyone. Further, our car was not recognised upon entry.”

Posted 2 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“No problem dropping off my car. The problem came when picking it up. Car keys weren’t in locker and many other people were in the same position. Had to wait over an hour for our car to be returned to us due to lack of staff than charged £6 to leave car park. Complained and received a refund quickly so thank you for that. I would not use this service again though due to fear of it happening again.”

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Had a prepaid parking and we I tried to get out the screen showed an outstanding balance of £176. The ld on the other side of the phone was great tho and he opened the door right away”

Posted 2 months ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“Was feeling delighted when we dropped the car very helpful staff but on return my car was not there it was the start of Jan at 9:30 pm and really cold we had to wait another 30 minutes before car was ready I understand they were short staffed but when paying to have car ready to go disappointed this was not the case especially with having my young children with me”

Posted 2 months ago

Thank you for your review. I am sorry to hear that you had to wait for your car. To allow us to look into this for you can you please fill in our contact form and a member of the team will be able to investigate this. https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Was a little disappointed when we had to reschedule our flight at last minute due to the storm you wouldn’t let me shift my parking out a few weeks. Extenuating circumstance which wouldn’t be recognised which feels a little poor when wasn’t looking for any money back!”

Posted 2 months ago

Thank you for your review, We supported customers affected by flight cancellations however I can see that your flight was not cancelled therefore as advised your booking could be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund. Kind regards, Customer Support Team

Posted 2 months ago

“Areas of parking sectioned off and not clear where you could park. When leaving, the prepaid ticket didn’t work and it asked me to pay £160 to leave. Called for assistance and barrier opened but this should be more straightforward and fixed going forward”

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“I booked here 26/12/23 to 31/12/23. However I wanted to extend my stay until 4/1/24. It was advised to email fast park regarding this. I had no reply responding which led me to paying an additional £119! For an extra 4 days. On collecting my car I was asked to pay on machine another £100! Lucky an attendant came to resolve this and advised I should of only been charged an additional £60. I have since flew again and parked at NCP for fraction of price. I still have not had a response from email.”

Posted 2 months ago

Thank you for your review. I am unable to locate any correspondence regarding an extension to your booking from yourself. If you can please fill in our contact form a member of the team will be able to look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“As usual the barrier didn't go up on the way out! I had to give my booking reference and car registration before they let me out. It took about five minutes at the barrier before they could find the booking. This always happens and is now getting very frustrating. Initially they wanted £170 even though I had prebooked and was well within the time. ALWAYS MAKE SURE YOU TAKE YOUR BOOKING PAPERWORK WITH YOU.”

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“for just over 24hrs the price was a little high. Close to terminal area though. Staff not very friendly when asking to double check if we were at right area just completely ignored”

Posted 2 months ago

Thank you for your review. We offer pricing up to 2 years in advance and the pricing is competitive when compared to near-by 3rd party parking providers. Kind regards, Customer Support Team

Posted 2 months ago

“The long stay transfer shuttle was not available, which was not stated on the booking portal. No discount offered to compensate for the long walk to the terminal in cold and wet weather. On exiting the car park, the terminal tried to charge £266 for a pre paid stay. The staff kindly helped sort that quickly.”

Posted 2 months ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“Camera didn't recognise my car reg when I arrived, didn't recognise the ticket or my car reg when leaving mid stay. Not great after a long day travelling.”

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“Not a good experience, booked fast park only to arrive & told car park full, directed to another car park further away from terminal, on arrival back to car, tried to get through gates but informed owed £320, spoke to attendant who couldn’t find registration/booking, finally got to leave with no extra charge that I wouldn’t have paid anyway,, going back in April to fast park so hopefully no issues again”

Posted 2 months ago

Thank you for your review, I'm sorry to hear that you were unable to enter FastPark and I understand the disappointment that will have been caused. The day that you arrived was a particularly busy day for our FastPark team, and they experienced a large number of arrivals within a short space of time. Our team work to a schedule of arrivals, and we rely on customers arriving roughly at the time they have booked however, early or late arrivals can greatly impact our operation. Our team do their utmost to prevent disruption however, on this occasion due to the number of cars in FastPark approaching capacity, a decision was made to transfers customers to one of our alternative car parks that still had remaining capacity. I would like to apologise for the inconvenience caused, and it's certainly not the way we want any of our customers to start a trip. As per our terms and conditions, if you are unable to use the car park that you have booked or unable to find a space, then we will provide a suitable alternative in a different car park. Kind regards, Customer Support Team

Posted 2 months ago

“On this occasion I had to drive around the carpark for approx 20 mins due to it noting there were spaces however lots had cones which meant spaces were reduced. I did manage to speak to someone in a high viz jacket who although didn't work for the airport were there doing a survey and agreed to move a cone to free up one of the spaces for me to park. This is I hope a one off as I have never had any issues and find the multi storey parking normally the best way to park.”

Posted 2 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 2 months ago

“To far to walk.”

Posted 2 months ago

Thank you for your review, We have many options available to suit each customers requirements and I would encourage you to choose a car park with a shorter walk in future if this is a preference for you. Kind regards, Customer Support Team

Posted 2 months ago

“Very expensive”

Posted 2 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

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Edinburgh Airport Parking is rated 4.4 based on 70,821 reviews