“on my return someone had been playing with my cars controls with the roof very slightly opened, the car seat had been moved a lot and the fastpark is not sign posted on leaving departures.”
“Booked 4 days in terminal-surface. Ticket recognised Reg (because ticket had Reg printed on it). But in returning from holiday the barier wouldnt let me out. It wanted £290.
Reversed out from the barrier, reparked, walked the entire length of the car park, to get my ticket validated, to be told 'it didnt recognise me'...well that's not accurate because the ticket had the correct registration, and the booking had the correct registration.
I hope this is a one-off. Because any repeat of this would force me to park elsewhere.”
“The car park itself was great however the booking system was terrible.
I paid for my parking before we left and came back to the machine saying I was due another £29.50. Then at the barrier I was nearly charged another £7 until a member of staff said not too and opened the gate.”
“No issues with booking car in, arrived in correct car park and got prepaid ticket. After holiday when exiting car park, airport tried to charge me £265 for parking”
“When arriving at the airport there was a huge queue of cars waiting to enter the car park. I have arrived 2h20min before my flight and I almost lost the flight due to the amount of time spent on the queue. This is a park that you have to pre book. Over an 1h later I was able to enter the car park and park the car. One of the members of staff from the park has said that I was lucky they have found a free space otherwise I would've had to wait even longer. Clearly overbooking the spaces available or not organized enough (keep in mind that for 2 weeks it was close to £200). If this is the typical experience when arriving I wouldn't encourage people to park here. I gave 2 stars and not 1 because on arrival there was no issues with picking up the key from the lockers and a smooth exit.”
“We really struggled to find the MidStay parking as the Hilton Hotel was not as prominant as suggested.
The number plate recognition did not work on entering the car park.
On our return all was fine but barriers had been put up leaving walkways for pedestrians clear but, only half access across the road? Better signage would definitely helped.”
“I booked the open air Terminal Parking because it is convenient for the Terminal Building. But the directions on the website are wrong, involving an unnecessary loop around the car park. Also there were very few spaces available (only ones left were across the entrance road) and the road signing is poor. It took me 20 minutes to get parked. The multistorey is much better!”
“When we arrived to park the car on Sunday 25th May it was utter carnage, the queue was enormous because the parking spaces were full and cars had to be moved to allow cars in.So a whole row had to be moved so additional cars could enter. Surely you must have known the amount of cars that would be arriving and planned accordingly.”
“Upon arriving at the car park, I discovered that a non-electric vehicle had occupied a charging slot. Another lane was occupied by a car whose owner had not initiated a charge, effectively blocking the lanes and the free lane charge No 1 station did not work (it had been recognised that it had been out of action for several weeks. Consequently, three out of ten charging slots were unavailable. Fortunately, I managed to secure a nearby parking space, as the situation would have been significantly more challenging without this.
I contacted the contact number, but my efforts were futile. They were unaware of the presence of chargers at Edinburgh Airport and failed to provide any assistance. Furthermore, I was uncertain whether I would receive a refund for the deposit despite the charging station not functioning.
The lack of ownership and responsibility on the part of the airport authorities to provide customer support is evident. I spent thirty minutes attempting to resolve the issue, including searching for an alternative parking space. Fortunately, I had sufficient charge to last the week without the battery depleting. However, the challenges associated with EV charging at the airport are significant, as there is no contingency plan in place in case the charging station fails.
Additionally, none of the chargers clearly indicate that they are controlled by EVOLT rather than SWECO.”
“Straight forward enough to park and leave keys there was a guy there who was really helpful, however on collecting the car the space that was left to get in the car was suitable for a 6 year old child. If you pay for a space then you should at least be able to get in your car. Wouldnt use again”
“The parking was efficient once the carpark was reached: to get there signage was poor. Prices are apalling -the monopolies comission should be informed. Over 30 min and jumps to £30?! That is grossly unreasonable: To meet a flight -which may be delayed -and return to car park in 30 min is very difficult.
So I left feeling unreasonably conned and disgusted.”
“Well again the automatic number plate system on the midstay did not work so I needed to que for 10 minutes as each person had to discuss with the telecom guy to get in to park. Not what you want at 4am. More ques getting out although my ticket worked. No app for android despite what your ticket had said for the last 5 years”
“Huge que's going into the airport, unable to get into the ‘fast park’ had to split family up so that some of us could make the flight then husband only just made it! Due to not having anyone drive the cars to desired spaces when you book in advance!!”
“I have used this service once before, great initially experience and so thought would book again for recent trip.
Unfortunately, on the second time of using it (May 2025), we landed at 1am and went over to pick car up around 1:45am to find our car was not ready and was not ready for a further 50 or so minutes. Especially at that time in the morning, one just wants to jump in the car and get home. Very disappointing.
This is no reflection on the staff present, who were all doing their best in unfortunate circumstances.
Not what you pay £100 for.”
“I booked a couple of months before our trip, realised our return flight would be later so rearranged a later slot, paying a little extra. When we arrived the car parks are poorly signposted, and when we finally got to car park we found our booking (original one) was cancelled and couldn’t find new one. Ended up paying £140 on top of initial payment as we were now worried about getting tonight on time. Staff on the ground were very helpful but a very stressful and expensive experience.”
“Easy parking in plane parking with a short bus route. Just a shame about the pricing, £50 when I 1st looked but didn't know which vehicle registration so when I did book a week before it was almost triple the price for the same car park.
Also a friend booked the fast parking and was so slow and busy they almost missed their flight.”
“The signage is small and confusing especially when tired from driving for a while before arrival either very early morning or arriving in the middle of the night.”
“Traffic congestion from Airport slip road was gridlocked. It took us approx 1hour to reach the Fast Park Entrance Queue where we waited another 45 minutes to actually reach entrance barrier. A staff member spoke to us and kindly agreed for us to park in staff carpark and he assured us we would have easy access to our car on our return - which we did.”
