“On arriving at the airport multi-store parking for some reason my car registration didn’t seam to be recognised and wasn’t gained access, so I just parked on the surface parking.
It took me some time to navigate my way through the website to find a customer service email address to notifying them of the issue.
When leaving the airport I can to use the intercom system at the barrier to ask them to open as the information on the system was asking me for £150….there was no issue in getting out but just all a little disappointing in the hassle it caused.”
“It was my first time using the Plane Parking service - perhaps I was at fault, however I tried to follow the process in the most intuitive way possible. I booked my parking online, input flight information and vehicle reg, however when I arrived the barrier did not lift automatically (maybe it should have on recognising my reg?) so my assumption was I needed to press for a ticket, that would be linked to my reg and online booking. Ticket issued with no reference to my reg. Since I had paid online and there were no delays in our flights, I tried to leave by putting in the same ticket at the barrier. I owed £145 on that ticket. Assistance were able to help, thankfully as it was 1am. But I felt the confusion was completely avoidable by making the instructions more clear or improving the vehicle recognition. I’d imagine this happens a lot.”
“Hi on arrival at fast park express I was informed I owed an additional £25 on top of the fee of £69.99 I’d already paid when booking
I will not be using this parking again”
“Edinburgh Airport looks tired and in need of refurbishment. A shocking introduction to Edinburgh especially compared to modern welcoming airports elsewhere in Europe.”
“Excellent parking location within a couple of minutes walk to the airport - but only scored 2 stars as the parking charge is extortionate - and we booked months in advance. Very expensive.”
“Spaces are near terminal. It a lot of them were blocked off with a pole that could be raised or lowered. So presumably the elite get access to these so spaces. And the machine for payment was broken, so I could t actually charge my car.”
“I purchased a 3 day parking between 3am 24 May and 4:30pm 26 May at the price of £49.99. I arrived at the car park and picked up my car at 2:50pm on Sunday 26 May. The screen at the exit showed “ you have £220.00 unpaid “. I was shocked when I saw it. Fortunately it changed to “ 0 balance “ on the screen after speaking to the officer.”
“When you are stressed enough planning and then something goes wrong with the car you booked you would think it simple to change details...sadly no..navigating your booking to change details was a nightmare..so I searched for a number to call..nothing..so online..reply was we may get back to you in 8 days! Not great if you're flying out next day! Eventually thankfully I did get a change confirmation..not that it did help..it would appear that there is no communication between departments or the system it not fit for use! Took ages to get in then on our return to get out "you owe us £330 ..thankfully we were released after explaining to the person on the intercom. Edinburgh Parking sort out your issues..get enough staff to man the operation and maybe update your systems!”
“Disappointed that I made an error in booking by putting one day less by a wrong number in the chart. Therefore I had to pay an exit fee on top of the prepaid ticket. I was so disappointed at the exit barrier when the error on the date wanted 200 percent more than the full four day cost to allow me to leave the parking. An additional 45 pds for the error. Surely an extra day of six pounds was all that was needed as the day rate. Poor in my judgement.”
“The email I received on prebooking never clearly identified which car park I was in. I drove in to the long stay car park only to discover I was in the wrong one. I then left the long stay and parked in the correct one.
When I went to leave the park I put my ticket in at the barrier and the screen advised that I owed £105.00
I had to press the button for help and then explain to the person my situation that I had prepaid and the machine was still trying to charge me £105.00, he then raised the barrier and let me out.”
“When I collected my car from Fast Park at Edinburgh Airport, I was surprised to find that multiple settings had been significantly altered. While I understand that minor adjustments may be necessary to move a vehicle, the extent of the changes went far beyond what would reasonably be required.
The driver’s seat had been heavily reclined to a near-horizontal position, as if set for sleeping. In addition, the seat height and reach had been adjusted. The steering wheel had also been repositioned in a way that obstructed my view of key dashboard information.
Both side mirrors had been moved and needed readjustment, which should not be necessary for a short transfer within a car park. More concerning was that the cover for the diagnostic port had been opened. This is not something that would typically need to be accessed when simply parking a vehicle.
Since collecting the car, a new warning light has appeared on the dashboard that was not present before drop-off. This raises further concerns about how the vehicle was handled.
I did not record the mileage or fuel level beforehand, but given the number of adjustments made, it is difficult to understand why such extensive changes were required for a short movement within the facility.
Overall, this experience has left me with serious reservations about using this service again. The level of interference with the vehicle settings, combined with the unexplained access to the diagnostic port and the appearance of a warning light, is unacceptable.
In future, I will opt for parking services where I can retain my keys. The time I have spent restoring my car to its original settings outweighs any convenience offered, and I would prefer the added peace of mind that my vehicle will not be unnecessarily altered.”
“Automatic ticket machine inoperable had to wait for operator to open boom.
Parking was prepaid for 7 days.
On exit the boom would not open because my ticket was not accepted.
Again the operator had to open the boom.
Very poor performance.”
“Multiple levels were cordoned off, so had to park at the top, the barrier on entry didnt seem to work, so though I had fasttrak included in my resevation, this was not stamped on my ticket. The office near the elevators is now closed, so there is no one to speak to in person anymore, which I dont think is great service. The Fastpark seems a better experience and better customer service. So a little disappointing this time in all honesty”
“Parked up fine and then later on, my flight got cancelled. Returned to my car after 4 hours. Small print says I’m not eligible for a refund. Second kick in the teeth. Now I keep getting emails pestering me to submit review, this continually reminding me of my rotten time and bad luck at Edinburgh Airport.”
“Poor exiting , pre paid didn’t work tried to charge me an additional £26 , not the only one with issues . Dodging Cars reversing back so they could find bookings”
