“It was handy but too expensive,
More to the point very disappointed when exiting the car park I got hit for additional £12.00 due to what I can only think of being a few hours past the time I had stated my return to be so on this basis I would urge caution to all regards departure times and would look into alternate parking in future, very disappointed in E/Airport parking on this hidden charge,”
“I was only happy with the location. Why does the barrier give you a ticket and not recognise your vehicle registration when coming in. On our exit again registration plate not recognised and we had to speak to a operator to let us out. There was a due of traffic behind us that weren't best pleased with the wait. This is the 3rd time I have used this car park and the 3rd time this has happened.
It may be operator error (me) but would really like to know what is meant to happen.”
“Simple and easy to book. Good instructions to find the car park. I was not happy with the bus driver who was rude and thought it was clear to passengers who had never been on the bus before that we had to ask him to stop. The barrier also told me I had to pay an additional £120 when I left. Apparently this was an error with numberplate recognition.”
“I have used the parking I am guessing 30 times in the past year and have two points which drive me crazy. Firstly you can't set up an account to do bookings so every time you book you have to re-enter all the details. During busy times there is no discretion given to frequent flyers so where as I can get tarmac parking without issue as soon as holiday season hits I can never get parked. Surely if we are filling your space year round you can cut us some slack during the silly season”
“I accidentally booked for 1 day instead of 2 and at the exit I was informed by the office staff of this so I had to go pay for another day. That was my own fault BUT. The interaction with the staff member was not a pleasant experience. I have had to have interactions with the staff before when my ticket has not been recognised at exit and I have to say I have never had a positive dialogue with them. I find them unhelpful / uninterested as if it's too much trouble to help me exit the car park - especially when my ticket is valid ( other than on this recent occasion) I always buy a prepaid ticket and have to say I have probably had 6-10 experiences like this at the exit barrier. I suggest some inter-personal skills training fo rthe guys that respond to the intercom at exit. In fact my car was previously damaged on the roof when the barrier dropped before I had fully exited and I went to the cabin to speak with staff about the incident and was met with an unexpected hostility. I was also amazed at the price for 1 days parking - your charges are becoming prohibitive for me and I use the airport 1-3 times per month. I will definitely be using another parking location in future as I am fed up with the delays at exit and the inevitable "can't be bothered" attitude of the staff when called on the intercom. My job sees me interacting with my customers daily and I would soon have no business if I spoke to them with the indifference I experience when I interact with your car park staff. I realise people are busy but there is no excuse for bad service. I spoke to my wife on my return home about it and she relayed several similar instances she had had at the exit gate - she also travels up to 4 times per month to London so this is not isolated to me I am afraid. looking forward to better customer service in the future - or better still easier access from the carpark without any interactions with your staff.”
“It is very confusing to find out the way to the designated parking surface. Somehow I was always led to the drop off zone first, where I need to pay to get out!”
“Too few spaces for summer traffic. Too long a wait for a bus. Thankfully the drop off / pick up point is now at the terminal building.
The worst example of an on-site monopoly.”
“I used the surface car park for easy access to the terminal and quick exit on returning to exit. I would like to see more assistance in finding a space as no indication on each row if there is any spaces remaining so you end up driving up and down wasting time. Some electronic board at the start of each lane would be helpful.”
