“My flight was delayed by around 2 hours and although I'd booked the week's parking I was charged an extra £11 at the gate. I could have added several hours on my booking for free as it didn't push into another day or 24 hour period but tried to be fairly accurate. Very poor treatment of customer.”
“I got back to the carpark after a series of flights and was very tired, When I put my prepaid ticket in the machine it demanded £455 pounds there was a queue behind me and I damaged my car trying to get out of the way , the machine had a help button but it was NOT MARKED . I eventually found the correct button to press and FORTUNATELY had a print out of my booking reference number, and so was able to leave the carpark . It was a total shambles”
“On arrival back from our holiday to carpark at 1am we couldn't exit carpark. When we put card into machine it said we had outstanding bill for £170. We pressed button for assistance, which we had a wait for a reply. Amale answered eventually and we told him that it was a prepaid booking and was and there should be nothing to pay. He hung up and we waited to see what was happening.. a few moment the barrier lifted, with no explanation or apology given. I was worried they would charge my credit card I had paid with, so I phoned next day. I was told this happens often and not to worry.i thought the attitude and manner of
We arrived back from holiday and tried to exit car park at 12.45 am. When we put card in machine and it said we had outstanding bill for £170 and wouldn't allow us to exit. I pressed for assistance and after a while a male answered. I explained it was a prepaid booking. He hung up leaving us not knowing what was happening. After a few minutes the barrier lifted, without an explanation or apology. I phoned next day, as I was worried a payment would be debited from card I had made payment with. I was told by operator that this happened often, and not to worry,. Not very reassuring. Or professional.”
“Edinburgh airport exists to extract the maximum amount of money it possibly can out of the captive market who have no other option than to use it. The parking is no different, the cost is extortionate and if there was a better alternative then I'd use it”
“They're to blame why all of the last flights of the day are delayed by at least an hour. As if that's not enough, they won't even extend the wifi for those people stuck in the airport, I am now supposed to pay 9£.
I've had enough of airports thinking they're above all of their customers and without any consequences delaying our already late journey home.
Plus, a drop off (0- 10 minutes) now cost a pound. It's ridiculous. I wish I could avoid coming here. I get a feeling they literally don't care about customers, only about our wallets.”
“I booked a place in the long stay car park months ago, only to be denied access to the pre-booked and pre-paid car park slot.
I was then given rough directions to another car park and had to park on the roof of the short stay car park. On leaving the short stay car park 10 days later was faced with a bill of over £500. Absurd level of very poor service. I will never use Edunburgh airport car parking ever again. I should have been informed of the lack of space and offered alternatives well in advance.
Absolutely hopeless level of service given after I had paid months in advance.”
“I had pre-booked my parking in the mid stay. On arrival I took my ticket but my ticket did not show the pre booked days on it, however i thought this maybe just wasn't the case.
On arriving back to the airport and exiting the car park i was hit with a demand for an extortionate outstanding amount. I had to phone for assistance where the staff member was helpful and did manage to find my booking so i did not have to pay but after a long flight, and a freshly broken phone so i could not retrieve my booking reference it was the last thing i wanted. It is stressful thinking you are going to have to pay that money and you are made to feel you are in the wrong when it is the technology you are using that has failed.
My number plate is standard, not personalised and is the mandatory font therefore there should be no reason why your system fails to recognise it.
I also booked fast track security. I received no 'ticket' so to speak of and had to go into emails and pull up my booking and show the booking had included fast track. A simple text message confirming your fast track security would be much better than having to fiddle through emails. It is not a very reassuring system to receive no ticket/ voucher of any kind to show your purchase.
Hope that feedback helps.”
“My car broke down and I couldn't drive it so I emailed Edinburgh parking twice to ask to cancel my booking. So far I haven't heard back and the money had been taken out of my account. Disappointed as the service has always been good in the past when there were no issues but it appears that as soon as there is a problem I need help with there is no interest.”
“On arrival the car park was full and not a single space available this was pre booked 4 months before our holiday. On having spoken to a member of staff we were advised to park elsewhere poor service would not reccomend. No point in pre booking.”
“Not impressed that you would hand my car keys to
Anyone with my customer card and not check their I.D, even when I offered it. Not sure how my insurance would feel about me using such a service again”
“When I had originally booked the car park , I thought I had plenty time on my return flight to get my car back in plenty , but when we got to the airport and check in , my flight had been changed going and coming back , so I over run on the parking and was charged another 4.00 pounds”
“Having to endure a three hour delay in Barcelona due to the French air traffic strike, I found it galling to then be charged an extra £4 when exiting from the car park. When I booked I left an extra hour or more leeway, obviously I should have left at least six hours because it was my fault not to expect excessive delays.
Yesterday was not a good day to be anywhere near the aviation industry. What with the air traffic control issues, Ryanair being less than helpful or even apologetic about the lateness of the flight (even although that was not their fault), and then compounded by being charged extra for parking when I could not influence any of the factors that caused the overstay.
Bad day bad experience. Makes you think twice about using you in the future.”
“The mid stay car park was completely full, despite me reserving/paying for a space ahead of time. I almost missed my flight because I couldn't find a parking space.”
“When it takes over 45 minutes from the disabled parking area in front of the terminal of a nose to tail convoy of either stopped or very slow moving vehicles to eventually reach the exit barriers - something is most definately wrong!!!! Black cabs noted as picking up outwith their designated zone and private cabs adding to the thoroughly miserable experience of
" WELCOME TO EDINBURGH ".”
“Took over 40 minutes to get out of the surface car park because one of the barriers was out of order. No staff member in sight and no answer on the telephone either. Shocking, will stay off site from now on.”
“Parking at Edinburgh Airport has become overly expensive and the facilities, in particular road access, are poor. The airport is doing a bad job all round for its users.”
