“My car broke down when heading to the airport so I was unable to use the car park. I knew however that I could change the dates... Unfortunately when you're in trouble Edinburgh car park doesn't want to help. Don't know what's the difference for the car park if I change my mind or my car breaks down - I'm not coming anyway... For the car park actually it is a difference so not only did I miss my flight but also lost the parking fee - very helpful indeed when you're in trouble. Many thanks!”
“A service I would not recommend. The entry system was not working properly so waited for a while to enter the car park, guidance from staff member was pretty rude, key boxes not working on return (lots of passengers had the same issues), on return to my vehicle; the car was left in gear and my seat was adjusted really far down. Very disappointing service! Use another provider if you can!”
“So a pre booked place at Edinburgh terminal parking but the carpark was totally full on arrival and had to drive around for 25 minutes (in competition with several other cars) before fortuitously found space as someone left. Absolutely hopeless and do not waste your money on this carpark.”
“After dropping my car off at Fast Park on Monday 5th September driving perfectly, I returned Friday 9th September to find my lights had been left on and the car and the battery was flat. The car was attempted to be started by the Fast Park employee using a jump start pack which had no success and did not even bring the ignition lights on. It was then attempted to jump start my car using jump leads attached to the Fast Park mini bus which was successful in starting the car but when the jump leads were detached from my car the car again subsequently died leading me to believe the damage was caused via being in the care of Fast Park. My complaint was not taken seriously by the attendants and team leader and actually laughed at the age of my vehicle and blamed that for the cause. They would not agree to hire me a care even though I explained I would be back at the airport Sunday evening I was just told they did not have the authority to do this. The only time I believed I was getting a resolution was when the team leader when to talk to the airport operations manager who instead of coming to see me to attempt to resolve the issue just sent two AIRPORT police officers to move me on leaving me no alternative but to hire a car myself at my own cost and STILL my car sits in Fast Park with no resolution.”
“A poor welcome to Scotland.Trapped in a long cold corridor which was full of puddles.No explanation why we were kept there for 15 minutes.Finally got to an extremely busy security area where we were herded like cattle and pressurised to hurry up.Just not good enough Edinburgh!!”
“The car had a random cone resting against it when I got back, they don't mention when you book the extra extra time they provide so you pay for more than you need.”
“Confusing to be polite!
I pre-booked AND pre-paid for two weeks "Terminal Parking" online. On arrival took a ticket from the machine as advised and parked our car.
On our return, collected our car and went to the exit barrier and re- inserted the ticket as per the information given at the time of booking. The machine said I now owed £515 for the short stay car park!!!!!! Tried again and the same result- had to get out in pouring rain at 3.00am to ask the car behind to move back to allow me to let him and others behind get out.
Searched for an alternative exit and could not find one. Then followed a police car(!) going to exit at an adjacent barrier. It went through and I then drove up to the barrier. Before putting my ticket in, the barrier suddenly went up and I took the chance to get out!
The system does not work! What would I have done had the second barrier not gone up at that time in the morning, never mind the pouring rain? Definitely will never use Edinburgh Airport 'Terminal Parking' again”
“I am not happy with my parking fee I was delayed on my flight on on Thursday 8th of September for over 3 hours after already paying £63 for my 2 day parking fee I was charged a further £95 when leaving the car park!!”
“Having had v positive past experiences - being. asked for a further payment of £630 before we could leave / after having prepaid £98 was a v stressful situation”
“the machine never recognises my number plate, which means a £130 charge, despite having pre-paid.
Yesterday evening it was tipping with rain, so having to park on the roof, then try to use an exit machine that doesn't work, then spend time talking to the (very helpful) operator all means a. i was soaked, b. it is a hassle every time”
“Paid for fast-track parking and on arrival no spaces were available. On exit, my ticket was not accepted and I was charged £360. As I had spent a long day travelling and thinking that it would be a simple process to get this money refunded I paid this amount. Despite reporting this with photographic evidence the following day AND a separate unacknowledged email to fast-track parking it is now 10 working days since I reported this error by the car parking system. There is no way to contact by phone. Unacceptable customer service.”
“My understanding is that the system is based on the barrier technology recognising the number plate of the approaching car. This did not happen when I entered the car park - I had to press the button to receive a ticket and for the barrier to rise. When I came to leave the car park and inserted the ticket, it did not recognise that payment had been made in advance and demanded over £150 as a parking charge. Fortunately, I was able to obtain assistance by pressing the buzzer and speaking to an actual person. I gathered that it was not just in my case that the technology had failed in this way. If the central element of the entire process (number plate recognition) does not work then how can the system be said to be fit for purpose?
In addition, the bus service which was advertised as being provided to transport customers to the airport was unavailable on both arriving and leaving so we had to walk with our cases all the way.”
“Terrible. Doesn’t respond to my matter. Overcharged me. Directions were terrible. I was originally charged 36 for two nights. By the end I was charge 140. No response from the company. I am don’t with using their car park.”
