“I've been charged 16 pounds for not recognizing that I have parked in the wrong section of the parking, then after moving my car to the right parking spot I've left 2 weeks for holidays with a parking reservation paid and valid only to find the machine asking me to pay 515 pounds for parking on my way back home.”
“despite having paid the fee in advance, having the order numbers/email confirmations etc...the exit machine would't let me out demanding £150...it took the staff 15 minutes to sort ....so i was stuck at a barrier which should never have happened....that is the 3rd time that has happened with pre-payment”
“Unbelievable support.
After return date being 1 day later than expected I sent 5 emails asking for assistance on how to extend my multi-storey carpark to allow me to leave the airport smoothly. I go no reply. Eventually with the time difference I used the online chat assistance. I was advised only option was to purchase a full extra day On-line discount applies . I was to retain my email confirmation as I would not have a ticket , as my car was already in the park. This cost me £39.99 extra over the existing £217 previously paid. On leaving the multi-story carpark the barrier did not lift claiming . A further £27 pound was required .
So I paid £13 more by being advised by your helpline to pay in advance rather than turn up on the day and paying for extended parking.
I feel the lack of support available or inexperienced helpline gave me wrong advise.
I’ll be using a taxi next time much cheaper .”
“A total shambles disgrace arrived at 25.15 got in the car at 16.50 no stairs for the aircraft so waited 10 mins no staff for our wheel chairs as we are both disabled then one very smart person at the ticket machine though he was funny it asked for £675 for parking and laughed said that’s to let u no what u saved not amused at him in the least then said reg number I had to get out the car to read my number u can tell him he was not funny at all after the terrible long wait in wheel chairs never use your multi storey again have been a good customer never again and your special assistance was a disgrace to have people stuck in wheel chairs no way iain”
“I already pre booked and paid for parking but when I tried to exit it said I owed £155. I pressed for assistance many times with no response. With a queue behind me getting irate and pressing their horns I had no option to pay thinking I could get in touch for a refund. I left a voicemail and filled out two forms but again no response .”
“In recent yearsEdinburgh Airport has consistently delivered a pretty poor customer experience. I recent l'y paid for fast track parking yet spent 30 minutes waiting for my bag to be physically searched having supposedly been scanned…however it hadn’t been due to operator incompetence and had to be repasses through the machine, on speaking to the supervisor and pointing out that erroneous searches were even being called on multiple air crew bags I was advised that a « trainee » had a few issues and a bit to learn. Pity Edinburgh Airport management weren’t aware…..the feedback machine was also somewhat conveniently switched off. Get a grip, the CEO should resign.”
“Annoying. Pay online and give your reg number, yet everyone still gets a ticket which perhaps you have to validate (doesn’t say that anywhere) but queues of people at the exit barrier waiting to leave talking to the operator.
Not a very well thought out system.
Hint - just drive out close to the car in front so the barrier doesn’t lower.. then you don’t have to wait and explain the ridiculous situation to someone who ultimately doesn’t care and lets you leave anyway.”
“ANPR appears not to have been working for weeks so exit at car park was littered with folks in cars who could not get out causing delays. Every car in front of me had an issue. Explanation as to why I was being asked to pay £360 for a prepaid booking was the ANPR was down for previous 10 days.
So you would think a possible sensible solution would be to put a sign at entrance to carpark for folks returning and get then at least to stop by the desk and resolve before getting to the exit. But no. you are aware of problem and done NOTHING at all to lessen the impact.”
“Prepaid at terminal parking through Edinburgh Airport Parking.Adjacent to terminal so very convenient.However on leaving barrier would not lift unless I paid £155!!!.Had to phone airport parking to get barrier lifted.Not impressed at all”
“Pretty poor service all around - we'd booked the Multi-Storey parking as it was closest to the airport & included the advantage of Fast Track through security, but the person manning the gate wouldn't give us access to Fast track, even although we presented our parking ticket as requested !! and then to make matters worse, upon return from holiday, the barrier wouldn't open to let us leave unless we paid an "outstanding amount" of £360 !!! - took almost 10 mins for an attendant to rectify this. Everything had been paid in full when making the booking ?”
“I was overcharged on departure as I was told that I was in the wrong car park. As it was around midnight and there was a group with me, I paid the fine. Upon reviewing the documentation, I was in the correct car park and had had the bookings to verify. I then emailed to ask for a refund (there is no one you can call and speak to). This was almost a month ago and this has still not been resolved.”
“Paid for a week in advance in the multi-storey. Upon leaving (on time) the gate barrier didn’t open and said that I owe £360 (which I certainly did not).
Of course, it was easy enough to buzz for help but the person gave no apology and just opened the gate without saying anything. To me, this seems rigged and like they hope to scam some people out of paying twice.”
“I booked the terminal parking online prior to going away Monday to Friday with my wife. Arrived back late on Friday only to find I had to pay £165 to exit the car park. I have forwarded a complaint and awaiting a refund”
“I paid £25 for parking in the mid term area - followed the signs, parked up and on departure i was charged a further £12 for parking in the long term parking area! Either the signage is incorrect or needs to be vastly improved - i'm not happy”
“More signage is required giving directions to and from the Plane Parking Car Park and Bus Stop.
We arrived at 5.00am and followed the instructions given from the roundabout at the Doubletree Hotel but weren't sure if we going in the correct direction after this point due to the lack of direction signs
On our return from being on holiday, at 13.30pm, it took us more than an hour to find the Plane Parking Pick Up Bus Stop as there are no signs to it from the terminal.
We asked personal at the Tram Terminal and the Lothian Bus Terminal if they could give us directions to the Plane Parking Bus Stop, none of them knew where it was.
Eventually we spoke to personal at the Taxi Terminal, who pointed out where they thought the bus stop was.
More signage for the bus stop to this car park is definitely required as we weren't the only people who we trying to it”
“I’ve paid for 3 weeks to keep the car in there,and the day I come to leave the car they didn’t find my account,that day I missed the flight and when I take the car I need to pay 16 pounds and 50 pence,”
“Absolutely shambolic experience. No vehicle recognition on arrival which resulted in have ing pay £180 on top of the £49 already pre paid to park!!
Avoid at all costs.”
“The parking was actually fine but my drivers wing mirror had a mark on it when I came back the mark wasn’t there when i left my car at the parking area”
