“Awful returned to find anther car parked behind mine that it was actually touching, when approached staff was told nothing they could do!! Just one of those things don’t have the staff to check parking rules are followed.”
“My experience of the parking this time around was nothing short of a nightmare. Because I could not find the help assist button. ( I was tired as the flight was one and a half hours late and it was 0130 in morning) I had to pay £675.00 to leave. I had a pre-booked pre-paid reservation Order ID:3TKEFJON1. I hope my £675.00 will be refunded as soon as possible. I do have a written receipt given to me by the on duty operative”
“service is very bad, Buses do not run, there is no information about this at the bus stop, you stand waiting for a bus that does not run.There are problems at the exit, the cameras do not read the car number, you still need to pay the money that you have already paid when buying a parking lot on the Internet.”
“I amended my booking before arriving as I changed cars. The change showed on my booking but clearly not on your systems as on departure the gate wouldn’t lift and the machine demanded £360! Dreadful, my boys have autism and were tired after a long journey. This added delay did not help them”
“Poor service and facilities. There isn’t any clear pathway to follow or any pedestrian area to bbe walking through when you head to or from the airport. The floor is also really bumpy and uneven, which isn’t great when you are carrying trolleys or suitcases.
The signs are also very scarce and badly placed.”
“I booked into the Long Stay Car Park on the 5th Sept. Although I knew that you had stopped the transfer buses, I thought that the 10 minute walk would be acceptable. However due to a full car park, and an incredible amount of parking on the access roads this became a 15 minute walk over rough roads with suitcases. On return one week later at 2.00 am in the dark the signage was not clear and we went the wrong way. I think your parking arrangements are an absolute disgrace particularly at the prices you are charging. I will be looking at alternatives in future”
“Landed 1.20 am. On the parking exit barriers at about 2 am got an outstanding balance £450 wow. Wow how great. Need to leave my scared autistic son and wife in the car and find the appropriate person who will resolve the problem which was a nightmare. I paid for the parking online the week before. Finally, I have found the person who sorted this out and cancelled the outstanding balance. Really bad experience in the middle of the night and after hours of flight.”
“I feel at £79.99 for five days it was overpriced adding to the fact that there was no shuttle bus to pick the passengers up on our return I feel very unsatisfied with the level of service provided. I feel I should be reimbursed for half the valve I payed!”
“Despite booking the parking in advance, there were no spaces available so I had to drive around for ages looking for one and then had to sit and wait for another car to pull out. It was clear this was an issue as loads of other cars were parked illegally, on pavements and blocking corners and double parked.
It was also impossible to extend my booking to allow for a delayed flight thus requiring me to make a separate booking. Given the current state of delays with flights I think this is unreasonable and just an excuse to drag more money from passengers.
Finding your way around the car park was terrible too as there were no pedestrian walkways, made even worse by the abundance of illegally parked vehicles. Plus there was no prominent signage directing you to or from the terminal, making it especially difficult to navigate at night.”
“Dreadful experience. Booked and paid for in advance (£60). Got to exit after holiday at 1am no automatic exit. Was on intercom for ages but no response. Huge queue behind me drivers started blowing their horns so had to pay again with my credit card (155£) . There is no way to telephone the parking people. So I will have to make a long trip back to try and recover my money.”
“Arrived to the car parked I booked and the gates for plane parking were closed with cones baracading the boom gates. Had to go into another car park and on leaving had to pay £90 for it. There was also no shuttle as advertised. I’ve tried tried a number of times to contact Edinburgh parking to resolve the issue and have not heard anything back despite multiple attempts to contact. Disappointed and wont be using the car park again. Wouldn’t recommend.”
“I booked into Edinburgh airport parking on Thursday 5th September at 18.00. My car broke down overnight and I could not then use the car park. I paid a £100. The reason why I booked so late as I had to travel down urgently to do a duty for the Royal Proclamation at the Royal Exchange in London. Could I not get a refund?”
“The Long Stay car park was pre-booked on 1st July for the period 4th-11th September on the basis that the information provided by Edinburgh Airport indicated a free shuttle bus every 12 minutes between the car park and the terminal. On arrival and after enquiring it became clear that this service is no longer provided. It was then necessary for two fairly elderly customers, with luggage, to walk to the terminal. The signage was very poor, especially on the return, and the way marking difficult to make out. We were appallingly misled by the information provided at the time of the booking. If the shuttle service had been removed subsequent to the booking then customers should have been informed and a refund made available to enable an alternative parking arrangement to be sorted. The company was at serious fault in providing such misleading information. To rub salt in the wound on exiting a parking fee of £176 was sought despite having pre-paid. Although this was sorted by speaking to an employee it added to the dreadful parking experience provided by the company on what used to be a seamless arrangement. This extraordinarily poor performance loses customers.”
“I pre booked a parking space in the long stay car park for a two week trip turned up at the gate received my ticket from the machine parked in a bay and left. Two weeks later on my return found the car proceeded to the exit and entered my ticket in the machine to be greeted with a demand for £330.00 bill. Seeing it was late and both i and my son were tired and there wasn't any obvious way of contacting assistance i paid so i could leave.Could you contact me so we can resolve this matter please. Thanks”
“Prepaid for multi-storey. Despite that charged on way out. No response on contacting them and has cost me 2 parking charges and over £300 in total. Absolute rip off.”
“The airport was like a cattle market thousands of people milling about totally congested with nowhere to sit and massive cues at food counters.
Coming back was no better with long cues at passport control. The automatic barriers did not work, and 2 poor passengers were stuck between barriers for 20 minutes until they managed to find a key to unlock the gates. I will not use Edinburgh airport again.”
