“I had a small issue with my parking booking at Edinburgh Airport due to my own mistake, and I just wanted to say how impressed I was with how quickly and efficiently it was resolved.
The customer service team handled the situation with great professionalism and understanding. The process was smooth, stress-free, and resolved within minutes.
Excellent customer relations and a truly reassuring experience. Thank you to the team for their support.”
“it was good, but when we got to the exit it said we had an outstanding charge of £120. we had prepaid and so obviously didn't have this, it was resolved quickly but still a big inconvenience and caused panic”
“The actual car park was fine, and we appreciated the Fast Track security.
Getting to the actual car park was not as obvious as it is implied in the booking confirmation. Poor signage, poor road markings, confusing entry lanes which say buses only at one point, and little indication of which floor the actual airport bridge is on.
Leaving was similar; from an international arrival we seemed to come out of a side door in the rain , nowhere near our parking area. There were no obvious signs for the walkway, poor surfaces which made wheeling heavy bags difficult, and no obvious signs for the lifts.
At the exit barrier it refused to accept our prepaid ticket, we had to call the intercom whereupon we were released with no explanation.
Decent price, but badly thought out as a smooth experience.”
“Love using Fastpark as it’s so close and easy. Came back to our car parked right outside waiting for us - just great! Can you tell the driver to put my radio station back to what it was though 😉”
“Hi, only moan was location of car. Ticket clearly marked E 2 referring to Fast Track E2 . Unfortunately adjacent to Fast Track are signs for E2 general parking. Confusing but kind Fast Track lady attendent put me right”
