“Plane Parking, was easy to find probably furthest from terminal building, parked easily enough, waited 10 minutes for bus. On arrival back flight was delayed had to wait 20 minutes for the bus back to collect our car, only 1 bus operates at nighttime, no phone number to phone anyone.”
Hello,
Thanks for your review.
I am sorry to hear you never had a pleasant experience with us. I will pass your feedback onto our Carparking team to ensure this is looked into
Kind regards,
Customer Support Team
“The actual parking and proximity to the Airport teminal is first class. The issue i had was when i tried to modify the online booking.
The first booking "Ref No ZD415Q32U, i attempted to update the times oon the booking after realising i had made a mistake on the original booking (only booked for 1 hour). (£22.99)
I couldnt find anyway to change the times so had to make another booking for the required times.
Booking Ref No ORC7HRX1l (£34.99)
Turned out very expensive for about 12 hours of parking.
Apart from that i was happy with the parking area and access/departure.”
“I have used the the FastPark facility to my full satisfaction on a number of occasions. This time, however, I was disappointed to be charged an extra £6 to exit the car park, having already paid almost £140. I assume that this was due to my flight being delayed by almost 3 hours due to operational issues including a technical fault on the aircraft.
I have also regularly used Secure Airparks, whose policy is that they 'do not charge extra if your return flight is delayed past midnight by up to 7 hours.' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers. This experience is likely to lead to me considering alternatives to Edinburgh Airport Parking in future.”
Hello James,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Went for the long stay this time and took about 10 minutes driving back and forward and ever further away from the terminal to find a space. A longer walk than expected and only thankful that it was not raining at drop-off and collection.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was simple and easy to use. Only downfall is that I came home from holiday to see my car had been damaged by a careless someone which is very annoying. No note or anything left on my car. Disappointed by this.”
Hello Lauren.
Thanks for your review.
I am sorry to hear that you never had a plesant experience with us. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“It was ok. Found a space ok . Just missed a bus so decided to walk to terminal (as this was how it was advertised when I booked) but the pedestrian paths were all blocked off by ongoing work so it felt quite unsafe. Got the shuttle bus back on arrival.”
Hello,
Thanks for your review.
I am sorry to hear that the walkways were blocked with ongoing works, I will pass this onto the relevant team to look into this.
Kind regards,
Customer Support Team
“Cheaper option within the airport grounds. Be aware there are only 2 bus stops within a big car park. You may have quite a walk to the nearest bus stop (for the shuttle bus) which could put some people off if they have a lot of luggage. On exit my ticket asked for a £120 payment and I had to use the intercom to explain that I had already paid. It was resolved quickly.”
Hello David,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Everything was fine until be arrived at the exit gate. When I inserted my ticked I was advised that a payment of £315 was due. I though I may have inserted my ticket incorrectly so tried agian with the same result. I pressed the help service button and was connected to an operator. He told me to insert the ticket again - with the same result. I explained that I had pre-booked the parkiing, offered to give my booking reference which he decined. He asked for my car registration number which I provided and after a couple of minutes the barrier lifted and were able to depart.
Not the end to our holiday we had expected. Otherwise I would have given a 5 star review.”
Hello David,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Location by terminal building very convenient and easy to find the way in. Unfortunately it was a lot harder on returning - the way back to the car park wasn’t clear at all, and once we collected the car, the way to the exit wasn’t at all clear either! Better signage is required!”
Hello Rob,
Thanks for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Hello Gina,
Thanks for your review.
The Fast Track Passport Control service has been withdrawn following changes introduced by UK Border Force
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“My car was booked in for 5 days then my flight home was canceled .
I tried to phone the parking people but could not get through , so had to pay a further £34.99 , then when i tried to leave car park they wanted to charge me £60 , it was a joke snd very stressful”
Hello Jane,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Easy to book and options to suit the need and budget. Easy to get to/from the terminal building. I’ve booking EDI parking for many years for both business and pleasure. However, things seem to be going out of normality in the recent years. Parking bays at budget option of Plane Parking are increasingly smaller to fit modern sized cars. Seen many cars had to park over the bays making the number of bays available are less than advertised. Time to find a free bay is increasingly high and I had to do 3 circles to find a tiny space. Access road is absolutely horrible with loads of potholes (it is rather a big pothole rather than tarmac). Too many signs may confuse new drivers alike. With the RHS running, it took longer to get to the airport site, may need other alternatives get in or warnings when booking.”
Hello.
Thanks for your feedback.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Would have been better because I the park g provides great, easy access to the airport but plane was delayed, came in late and charged £60 for the privilege of an extended stay of a few hours. The price is ridiculous (it already cost me £80 but at least that was for 4 days!”
Hello William,
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
