Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
We have lounges available in the departure lounge however these are payable similar to other airports.
Kind regards,
Customer Support Team
Thank you for taking the time to contact us at Edinburgh Airport.
I am sorry to hear about your scratch on your car. If you would like to raise this further I would encourage you to fill out our feedback form.
Kind regards,
Customer Support Team
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking is fine, although spaces are narrow. The problem is getting out. I have yet to be allowed to leave, after prepayment, without having to call for assistance on the intercom because it wants to charge me hundreds of pounds for an overnight stay. This is in terminal and long/ mid
stay car parks”
“Due to mobility issues I tried to park with my blue badge in the disabled spaces, non were available due to 4 cars with no blue badge parked there... easy in and easy out through the barriers which was great after a long flight into the early hours.. please do more for disabled or assisted customers”
“A good pre booking system but very concerned that on exit the ticket machine said I owed £140 on contact with human this was put right but very concerned that older people would pay up which would be very wrong”
Hello.
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Despite pre-paying, the system didn't seem to recognise my car registration plate on entry, so indicated I should pay £240 on exit (for 8 days parking). I had to press the buzzer to explain in order to exit without paying again. This has happened previously, with a different car, so I don't think the cameras are too great.”
Hello.
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Hello John,
Thanks for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Was booked because it was sold as a 1 minute walk from terminal and i was with a somebody who struggles to walk. On arrival it was a 1 minute walk however the on the return journey it the car was parked more than a 10 minute walk away. Great idea if the timings were correct. Very easy to use.”
“Car park is fine if you are ok with a 10minute plus walk and the weather is dry. There was an issue with the ANPR system, where it wanted a fresh - and very large- payment for pre paid parking but the buzzer to a remote service person resolved and we were then able to exit”
“Parking area and access to the airport was great, but on exit even though prebooked and paid was informed I owed £140. On calling the office apparently I had overstayed my booking and owed £55 which was subsequently reduced to £20.
This was an unfortunate inconvenience that I did not need at 0045 in the morning and will seriously influence my choice of car parking for my next trip.”
Hello Ian,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Overcharged.
Flight connection missed so was 14 hours late to collect car.
T’s&c’s states £15 charge up to 24 hours. Then £25 per day thereafter.
Charges £25.
Then on leaving at barrier out ticket in & it asks for £6 to leave. Didn’t pay the £6, called on intercom but what a scam. Never again for fast park.”
“Disappointed that Fast track door was locked and couldn’t benefit from using this access point after 8 pm in evening. This was the main reason for choosing the multi-storey as I liked the fact I felt safe.”
“I am disappointed that it’s the second time I’ve had to use the intercom to get out of the car park. I don’t think the zones are well marked anyway. I will be using Edinburgh Airport a lot for business so hopefully it won’t happen again.
The guys on the intercom were both excellent though.”
Hello,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“As we arrived to park the car I was surprised to see a sign at the barrier stating no shuttle buses operating, when I booked the car park the paperwork that I downloaded stated that the shuttle buses were still operating every 10- 12 mins as they usually do, it was just as well it wasn't raining or it would have been a poor start to the holiday, this was not made clear at the initial booking stage that you would have to walk up from the long stay car park to the airport terminal.”
“On leaving, the system tried to charge me £180. The man on the intercom soon sorted it out but it didnt stop me getting wet in a sudden downpour. Its not what you need for a 1 hour drive home.”
Hello John,
Thanks for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
