Hello Angela,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was fine until when I was leaving and put my ticket in machine and it told me I had to pay £235 even though I already paid for parking I had to phone customer service to resolve the issue”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My only negative comment is that during the RHS weekend the traffic around the airport was extremely busy. This had a major impact on the timing of getting to airport and from car park to the terminal.
Had this been highlighted my plans could have changed to lessen stress.”
Thank you for your review,
I'm sorry to hear that you were faced with some traffic. The Royal Highland Show is widely advertised and we have also posted about this on our socials to make passengers aware of potential extra travel time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Location a bit confusing but got there.
Bus service worked well.
Car number plate not recognised and had to wait a few minters at gate to be let out.
Be good if another stop was added between 1 & 2 within the car park.”
Thank you for your review,
I'm sorry to hear that you found the location confusing. We always encourage our customers to read their booking confirmation which have the directions to the chosen car park detailed.
I'm pleased to hear that you were happy with the shuttle service.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“On exit at 1.30am, all the cars were queued as the barriers were not working properly and you had to press the button for assistance. Not what you want at that time.”
Thank you for your review,
I'm sorry to hear that you had issues at the exit barrier however I'm pleased that our team was able to assist you at the time.
Kind regards,
Customer Support Team
“Parking was straight forward and easy to use. The only downside was the exit which was very congested as there was 3 lanes of traffic going into 1 which delayed us going home!!”
Hello Ian,
Thanks for your review.
We are currently upgrading our roads, I hope you can see a marked improvement on your next travels.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Easy to find & get a space, The only reason I gave 3 star is due to the fact that when I left & put my card in the machine at the barrier I got a message saying I had a charge of over £680.00 this was sorted quickly but shouldn't have happened if their ANPR cameras were working, On the plus side with this happen just after midnight it did wake me up for my short drive home.”
Thank you for your review,
I'm pleased to hear that you found it easy to find a space.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The buses are not built for carrying more than two cases of luggage and have to put them on seats or stand and hold them
These are not the buses that used to be used and are not as good as other ones
On arrival at airport had to wait nearly 20 minutes to be picked up ( don’t know if was as only one bus operating and the roads leading to car park are shocking”
Hello,
Thanks for your review.
I am sorry to hear that you never had a pleasant experience with us, I will pass your feedback onto the relevant team to look into the bus you mentioned.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. Directions to each of our car parks is set out both on our website and within the confirmation e-mail that you receive. There is also wayfinding in place at key traffic locations on approach to the airport to direct you to the relevant car park that you have booked.
Kind regards,
Customer Support Team
“For the money I paid, I would have liked an experience that wasn't stressfully circling the car park looking for any space at all. I luckily found a space but the car next to mine had parked over the lines so it was an extremely tight squeeze. Lots of other cars circling looking for a spot, made me think the airport had allowed the terminal parking to be overbooked.”
Thank you for your review. In future if you ever struggle to locate a space in any of our car parks, if you press the intercom at any of the barriers a member of the car parking team will be able to direct you to an available space.
Kind regards,
Customer Support Team
“Plane Parking was quite a distance away. Beer bottles, cans and vapes scattered around close to car. On exit we had to contact via intercom as bill of £180 requested although our parking was pre booked and pre paid. This was rectified and barrier lifted. Pick up was good, driver was pleasant.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
I'm pleased to hear that you were happy with the pick-up arrangements and that the driver was pleasant.
Kind regards,
Customer Support Team
“First time at Plane Parking, the road is potholes but looks like they are working on it. However the bus used for transfer is not fit for purpose. There is no space for luggage”
“Streamline service with no hitches on arrival. However, on return journey there was a glitch with the receipt I had been given. It had the wrong return date and my car was not ready! This was at 230am. So we had to wait for about 20mins while my car was being collected. The staff were very helpful in providing me with updates. Just unfortunate this happened as it was so late in the night and we were exhausted!! My email and booking both had the correct date.”
“Everything was really good until I had to pay £6 to exit the car park. It said overdue amount to be paid and I use this service a few times a year and never had that before. Apart from that really good service.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The parking was good and lots of spaces however, the bus did not come in 12 minutes, it took 20 minutes to arrive. You really should get an accurate time on your website as people will rely on your 12 minute promise.”
Thank you for your review. The bus to/from plane parking is on average every 10-12 minutes. Due to things outwith our control such as congestion on the roads around the airport due to the Royal Highland Show this can impact the frequency of service to/from the car park.
Kind regards,
Customer Supprot Team
“Great service normally but this time, my car should have been in F36 but it was in fact in C36. Nevertheless have used your car park as it is so simple and smooth and will use it again.”
Hello,
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future
Kind regards,
Customer Support Team
“On arrival the barriers weren't working and only 1 guy operating 2 barriers, parked up in disabled space and headed to reception which was very smooth. On our return however keys weren't available for collection we got told to stay in reception until our car was located, however while the guy searched the carpal my husband noticed the car right outside reception, managed to get the baby in car and luggage as guy kept switching the doors off and on, and my husband then went on to locate the guy with our keys, no major problems but after a long flight we just wanted to get on our way.”
Hello Gillian,
Thank for your review.
I am glad to hear that your full experience wasn't a bad one, I will pass your feedback onto our car parking team.
Kind regards,
Customer Support Team
