“Pre booked Edinburgh Airport parking, was all in itself incident free, no hassles, and worked as it should.
I have only given a 3 star rating as we had also booked for fast track through UK passport control on our return, only to find that it no longer ixists and according to the polite lady directing us to the general queue along with all the other passengers, that this service had not been in use for months. So it begs the question, why did Edinburgh Airport, not get in touch to refund the money that we paid for a service they no longer offer????”
“Worked really well less stressful! On return was a bit concerned about how little space was between each parked cars considering people have cases, children etc. We stopped on way home to do shopping and noticed a very small dent on back door. The sun highlighted dent. Who knows when this happened but do wonder if it was at FastTrack car park.”
“Really good from a practical point of view. Location and staff are excellent. A huge hike on the price from last time though, A day and a half wages to park my car is a bit pricey”
“Horrible rude stuff treating people like dangerous animals.
Very long queues and overpriced food, drinks, services etc.
Worst airport I have ever been.
Lots and lots improvements required and teach your stuff to be nicer.”
“I booked a five day stay in the long stay car park. It's well signposted to drive there, and spaces were easy enough to find.
The walking route to the airport terminal is not so well marked, especially on the way back.
It's £20 a day parking which I had pre-paid but when I put my ticket into thr machine to exit, it said I owed an additional £190! I think not.
A quick chat on the intercom with the office and I was on my way.”
“Parking was actually OK but overall experience was not the smooth hassle free experience that Fast Park is marketed as. On arrival we were told the car park was full, given a ticket and told to park on the top floor of the multistorey car park. On return when the ticket was put in the machine at the exit gate it told me I had to pay £395 about 4 x what had originally been paid when I booked! Customer service (via button on machine) did override and open the exit barrier, however not the experience I paid for when booking.”
“Use of the long stay carpark is convenient, though expensive, if you are prepared to walk to the terminal with your luggage. The recent addition of charging for luggage trolleys at Edinburgh airport has added to this cost. The carpark is crowded at peak times with cars park on the road due to a lack of obvious spaces. The parking spaces appear to have been set on 1950s car sizes and are very tight for larger cars.”
“Used Plane Parking. Fine on arrival at the car park, bus arrived quickly and had plenty of passenger space, altough not much space for luggage. However, when trying to leave the airport, the bus took ages to arive at the terminal and there were so many people trying to get on that some had to be left behind.”
“When i arrived the barriers were out of order and when i contacted operator they said the multi storey carpark was full and if there was not a space i would need to use surface. Given that i had booked weeks earlier there needs to be a comittment that once reserved a space should be available given that the puropose of booking the multi-storey is to minimise delay.”
“Found the information on the different parking zones confusing. Not enough information with directions to parking zone. Parked in wrong zone but thankfully the assistant sorted the bill I received out. 5 stars to him”
“Close to terminal but expensive. ANPR not working properly because my car reg starts wit a number not a letter and the ticket issuing machine doesn't understand that so converts the number 4 to letter A. This means on exit that I have to press for assistance as otherwise the exit machine wants me to pay about £200...
Also the road in to the parking area is tricky to negotiate, we ended up in the Drop and Go and had to get assistance to exit without having to pay the ridiculously extortionate parking charge of £5.”
“Whete are the signs to and from and where is the safe path to terminal from the non bus serviced lingvstay that I used - really though I was in danger”
“very disapointed after leaving the the car parl on Sunday morning @03.29am we foolowed the exit route and where charged £6.00 to exit the airport car park
Anthother £6.00 ON THE £100.00 PREVIOUSLY PAY WAS TOTALLY UNACEPTABLE FOR ME”
