“Very difficult to find a space plus I paid for parking and when I left it cisg me £145 whis is very dear will use elsewhere next time only because of the price.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Every time I book the long stay car park I am struggling to get a space even though I have already paid for this! There are cars parked half on the pavements due to those drivers clearly unable to find a space. This is unacceptable when I have already paid to park there and is extremely stressful as it's time limited due to having to get on a flight.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booking was straight forward and arrival was smooth. I had booked a two and a half day stay and when leaving hit with a £100 pound charge. Tried calling intercom only to be met with no answer. Now awaiting a refund of £100 which could take over 8 days.”
Thank you for your review,
I can see that you have been in contact with our Support Team who will be in contact shortly.
Kind regards,
Customer Support Team
“No problem with parking, but I almost had a heart attack when the exit ticket machine asked me to pay an extra £250 for my pre-paid parking. Resolved quickly over the intercom, but why in this modern world can't you get number plate recognition (or whatever is the problem) working? Not good to see such a message on our return from holiday.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Location ideal but did not expect to be told that3435 was due for parking even though I had prepaid I had to call operator to lift barrier -not the ideal end to holiday”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Car park experience was overall good. However, I feel my car was parked quite far away A51. I had 2 children with me, one in a buggy the other 8 (who had to help push my suitcase to the car) I think asking if the person parking has small children at time of booking and trying to prioritise them toward the exit of the fast track, would make a huge difference to your costumers. Especially as the spaces further away have less lighting.”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Long Stay Always overcrowded, making finding a spot frustrating particulalry when running late for a flight. Cars Parked in Unofficial Spaces, double yellows etc. Making manouevering difficult and such behaviour is seemingly unenforced.
Poor Walkway Sinage to the appropriate exit for the terminal
Poor Sinage to the exit point for the car park
Poor Space Signage, I can never remember the spot, why not muber the actual spaces?
At least we can now walk to the Terminal once you identify the exit.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“It was not very clear exactly where the terminal parking was, I had to ask and the barrier didn’t open with number recognition, I had to take a ticket.
On my return, again the barrier didn’t automatically open and, when I inserted the ticket, a charge of £195 came up.
When I contacted the helpline, I was advised that my car registration number was not on the system.”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Convenient distance from terminal building. My return flight was cancelled which meant that I would have to pick up car 24hrs later. I sent emails to Fast park to inform them and make an extended booking. No success. I had to pay £25 to get my car.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Fast Track Parking was excellent as always but somewhat let down by the fact that there were no luggage trolleys available at point of parking and once we did find them they would not release despite numerout attempts to get it to accept our credit card.
We were forced to wheel our luggage into the terminal - no easy task when you are elderly and slightly disabled.”
“Second time used. First time was excellent. Despite confirming at check-in that I have mobility issues the car was not parked in the disabled area. I had to walk back to the desk (with great difficulty at 02:30hrs) and advise the car was no where to be seen. They kindly went and got it, but it delayed or departure from Edinburgh Airport.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Arranging the Airport Parking online was fine. Paid £149 for a full week. Upon arrival, accessed ticket but the barrier didn't rise ..... so had to use audio link / intercom to get the barrier to work. On return the barrier didn't rise when ticket inserted. Again, needed intercom link. All a bit frustrating .....”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
A shuttle bus runs between the car park and East Terminus near to the terminal building. Those who find the distance between East Terminus and the terminal building unmanageable can contact us directly to discuss how we can support them.
Kind regards,
Customer Support Team
“Despite giving my registration number and the plate being in good condition the cameras did not recognise me and barrier did not lift. The staff were helpful in raising the barrier both ways after confirming booking but if the system does not work it's not a great start?”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Eventually got a realitic price for my 11days which seems to fluctuate,used a few times now and all very efficient and smooth process,need more bus stops tho as only 2 which not really suitable considering size of carpark,the excessive money they make should be spent on tarmacing parking spaces as a basic priority as u can't wheel a case over the large stoney rubble and not everyone can carry the weight of a case so more customer friendly approach wouldnt go amiss.”
