“twice this year 1 in May and 1 in Oct on leavinging parking at 2/3am I have not been able to exit park area at toll as on both occasions I've been advised at toll I am due to pay £180 for my parking which on both I had overbooked and paid for many weeks on advance I have had to speak to someone via intercom at toll and had this resolved being told my car had not been registered on entering even although tickets have my reg number on them”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Have ysed this parking pption quitealot. Radio channel and screen display had been altered. Why? This is now the second time this has happened. May use alternative in future now”
Thank you for your review,
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Fast track entrance on level 2 was locked and not available. Fast track security was also closed and not available, although security was not busy, I’d still expect both these functions to be available if paid for as part of multi story.”
Thank you for your review,
The complimentary FastTrack pass is available to use during the hours of operation, if you enter out with these hours you will not be able to use FastTrack security.
Kind regards,
Customer Support Team
“Really easy to use and convenient, only issue was our flight was delayed for 7 hours and I emailed saying that and was assured no additional charges would be needed and they updated their system. Got to the barrier and £6 was due. At 2am couldn't be bothered contesting it.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Location of the car park was perfect, and was easy to find a space and get the shuttle to and from the terminal. However on our exit we could not get through the barrier, and the machine was saying we needed to pay £150 extra upon our original booking price. Had to wait 10 minutes for someone to rectify this. The machine had not originally picked up our reg number. Was sorted in the end.”
“The fast park service is no-where as good as the valet parking which used to be available.
The surface is very poor which causes issues with wheeled suitcase.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We booked Fast park. We have not used Edinburgh airport before.We had great difficulty locating Fast Park on our return. There were four of us, we aren’t daft and none of us saw directional signs, either on emerging from customs, or there after. It was not Fast Park at all. Luckily it wasn’t raining. Not impressed.”
“Finding the car park and a space was fine, we were waiting at bus stop 2 with 6 other people. A minibus came and the driver said there was only 1 space. So he had to go drop them off and come back. With a 10 minute journey to the airport (as stated on the website) that would mean 30 minutes until we got to the airport. We asked if there was another bus and he said the other driver was on his break.
Why would the bigger buses (which we could see parked) not be used?
I asked how long it would be to walk, and the driver said 10 minutes.
We walked. (It wasn’t 10 minutes)
Coming back was much better. Bus was there and it was the bigger bus, so no issues.”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
I'm sorry to hear that you had issues at our exit barriers however I'm pleased that our team were able to assist you at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
It’s great to hear when our customers have a great experience. Thank you for taking the time to let us know!
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Stayed for 4 days which at £100 seemed expensive. Finding the multi-story in the dark was quite difficult while in flow of traffic and ended up having to go through drop off zone and pay £5 for the pleasure.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Getting there was fine and finding a place to park not to bad.
On return the machine once it took my ticket, advised I owed £180 for parking. We tried several times inserting ticket, but the came up the same.
The bus parked behind us can and helped, we then spoke to some on the phone system who made some checks. Then said he could see this was already paid at booking we the car park and let us through.
This was very distressing and needs to be looked at to save others the distress I found it caused me.”
