“Number plate recognition did not work as we entered the car park so we expected a delay at the exit on our return so slight concern about that during our holiday, to be fair the exit was pretty straightforward I pressed the intercom my number was checked manually and we were let out, just some unnecessary stress and also found it difficult to find the helpline number which I eventually gave up on after speaking to a car park attendant who advised us what to do on exit.”
“Absolutely shocking first booked for air park the one on left as come into airport didn’t recognise car phoned the person and didn’t have our name and I couldn’t find the email so then they wouldn’t let me in cost 50.00 then had to rebook and had to walk 10 minutes with an old man who can hardly walk as there were not shuttle bus paid for 11 days paid up until the afternoon so an extra 12 hours just in case of delays got to barrier you owe 275.00 phoned person on other end of phone had to give reference number absolutely ridiculous really don’t think I want to use airport parking again j reid”
“Reasonably priced, but long stay parking needs a proper route to terminal for walking marked out permanently with zebra crossing markings for pedestrians, if walking to terminal is to be retained and no bus re-instated - current routing is easily lost and leads to walking through car park along roadways.
Would also benefit from better surface for passengers to move luggage over.”
“Paid for long stay , poor signage led to wrong carpark. On leaving asked for a further £116 despite paying £56 at pre booking . Guy/voice on leaving very helpful but panic could have been averted if road signs where at least evident.”
“I always book surface parking for a flight, often because as a single female I may arrive late back from a trip and usually feel secure in parking and returning to my car. This is usually worth the cost. However this time, I was unable to find a parking space two hours before my departure time. I was sold parking which was not available. This is the first time this has happened and realise it is still a holiday period but this is unacceptable. Too many tickets were sold resulting in insufficient parking.”
“Easy to book online and pre pay, however on arrival the barrier didn't lift automatically and when I spoke to an assistant, he told me he couldn't find my booking. After about 5 minutes he did find it and was allowed in. I had exactly the same on returning to the carpark holding up traffic behind me for 5 mins again as he couldn't find my booking. Eventually he did and was allowed to leave. Very disappointed with this service, as I felt like he was insinuating it was my fault and seemed very disgruntled whilst sorting the problem. I had my booking details on my phone which were correct and a receipt for payment. Edinburgh parking should look into this as their system doesn't seem to work as it should.”
“The Long Stay Carpark without transport is acceptable on a dry day, however, the weather was very wet, therefore to walk for 15mins with luggage in heavy rain is not a good start. The drainage in the carpark walkways is not effective with large puddles for people to walk through, access path and signage is poor therefore overall the experience is not what it should be. The exit machine also did not accept the ticket”
“For the third time, after pre-booking my parking I have returned to collect my car only to find the ticket machine does not recognise the booking and wants me to pay £150+. This is always resolved by the staff at the end of the intercom in an efficient and helpful manner once the booking reference is confirmed, but this is just becoming a perpetual problem. Person before me had the exact same. Some person will get a heart attack from this issue.”
“Parking was easy but on return the bus stop was not sign posted and I walked miles dragging my suitcase before a taxi driver directed me to the correct stop. I asked about six people bus drivers included and I was directed to the old pickup point which I have used in the past”
“Paid in advance and machine wanted another £270 before raising gate. Pressed help buzzer and eventually got barrier lifted. No apology or anything.....”
“It was very difficult to find a parking space for my small car (Ford Fiesta) because so many cars - generally large SUVs - had parked so badly. There were three or fours spaces that were unusable for even a small car due to bad parking.”
“Walking distance was over 10 minutes with much over poor road surface and no defined walking spaces within the car parks. Cars were parked all over the place suggesting overbooking. Lack of shuttle was far more prohibitive than I expected. Will use NCP next time.”
“With the best will in the world this was never a 2 min walk to the terminal. I drove around for 10 minutes trying to find a space before I eventually noticed a sign indicating SPACES. One sign!!! Parked up and tried to find a zone marker to assist me on my return. Lamppost nearby - no marker. No bay numbers. No indication of pedestrian route to the terminal. What a waste of money parking here was.”
“Very disappointed to find that there was no bus service from long stay car park which meant a considerable walk to and from terminal with suitcases - luckily it was dry . We were not aware of this before arrival
On leaving park and inserting ticket on machine we’re told that we had to pay £120 which was off course nonsense as we had paid in advance - on speaking with service team we were permitted to leave but incident lead to a further sense of dissatisfaction with a service which over the years had been good”
