“One cannot fault staff on call who deal with matters when things go awry, particularly with ANPR of registration playes of prebooked cars. They are very helpful and very efficient. Unfortunately, the same cannot be said for the prebooking system in combination with ANPR. While the booking process identifies my correctly, the ANPR does not. Entry to the car park is only made possible by staff on call. Exit also requires staff assistance because the system ignores the prebooked status asking for £££s in payment.”
“easy to find and near to terminal only problem was finding a decent space as lots of cars parked at funny angles raising the risk of damage to cars when people open their doors when parking”
“It didn’t overall, it’s perfect for the main terminal, but you’re prices are far too expensive, you are fleecing your customers who have no alternative if travelling by car, corporate extortion of your customers”
“Easy booking online. Quick transfer to the airport. Normally everything runs smoothly but on my last visit there was building work going on at the car park and no spaces available. I had not been warned about this when making the booking. As a result I spent twenty minutes driving round looking for a space finally abandoning the car beside the fencing at the front of the car park. I was too late arriving at the airport to check in my bag.”
“Easy to book. Very expensive as prices are higher in summer. Would like to see reasons for this. A 10 minute wait to get out of the access road in to the roundabout at 10.30pm !!
Could there be traffic lights installed at this roundabout ? Car parking is just another money making scheme devised by Edinburgh Airport I'm afraid.”
“Customer service amazing, really helpful in changing booking after original flights cancelled. One slight blemish was arriving at midnight to find all usual entrances blocked due to advertising work. There was no easy way into carpal without a huge long walk.”
“When booking the mid-stay car park on the web site, it was not clear where this car park was located. Also, could not identify the correct car park from signage on entering the airport grounds. Parked in the surface car park in front of the terminal building by mistake. On the plus side, when explained to the staff, they were excellent in their understanding when I could have possibly been made to pay twice.”
“The only good thing about Edinburgh airport parking is its close to the airport.
The spaces are tight and it is incredibly expensive, even when booking in advance online.”
“Long stay parking easy to find following directions given, but was difficult to find a spot to park. Good bus service to & from airport. Would recommend parking here.”
“Location, your staff and their service excellent. Would have rated this as a 5 but my experiences are let down by certain main airport contractors driving behaviours within the car park.”
