“Fast track is good coming from the multi storey into the main terminal building, but not ideal on return. It would be good if you could walk back across the walkway to the multi storey.”
“I had to come back to Edinburgh airport when the flight to jersey was aborted because of thick fog I would therefore like to have two nights refunded to me because I came back too early for my car to be at the door your staff were wonderful nothing was to much bother to get my car early very friendly and concerned for me as I am 89 and travelling on my own you are very lucky to have such a good and careing team Thankyou all so much June xx”
“EXCELLENT FLAWLESS SERVICE AND THE ATTENDANT IN THE KEY DROP OFF AREA WHEN WE LEFT WAS SUCH A NICE CHEERY CHAP! EVEN AT 4AM IN THE MORNING.....GREAT SERVICE AS ALWAYS..MANY THANKS”
“We used the fast park service which was easy, quick and efficient. The two times we have used it there have been staff around to help check in your car which made the process even easier.”
“THe arrival was a little confusing but we got through ok and into the terminal
THe fast track extra through security was not worth it as the signage in the terminal was poor and if you missed the turning into the fast track you could not go back.
THe return back to the car was, frankly, rather a nightmare, as the signage was too vague and we got very lost.
The instructions for the return need to be much clearer - it is worth remembering that passengers may have had a long and tiring flight.
Getting through the first barrier on the lhs turned out to be a dreadful experience - it was not clear which 'ticket' was to be inserted into the barrier machine - we put in the ticket from the key fob ( was this correct?)
The ticket was not accepted, so we pressed the button to ask for help.
there was no response
BY this time we were both very tired and decided to move to try the next barrier along
HOwever, when moving we did not see clearly how high some of the concrete was which separated the barrier sections, so have caused a large amount of bodywork damage to the car which caught on these high concrete areas which could not clearly be seen from the driver's position.
This time we had a response to the help button, but the messages were unclear, and my hearing aids made this a terrible struggle, and the scottish accent which was alien to me made the communication more difficult. ( no insult intended🙂 simply a statement of fact)
This time we were told to use the first barrier again, but as we reversed to move over the barrier lifted up on the second lane, so we moved through and away.
All in all, the arrival was fine, but the leaving was a complete nightmare and has left us with bad memories and a £500+ repair to our car.”
“This is the 2nd time I have used this service and again it was absolutely perfect,dropped car of and straight into the building.when I returned after my holiday I walked straight out and scanned my ticket to receive my keys then left the carpark no issues.”
