“The whole entry to exit went as planned, seamless!
My annoyance is the on my last 2 visits my car doors have been scratched. The parking places are so narrow it's virtually impossible to get in and out of a car without brushing passed the cars next to you.
In one case it looks like it was hit by a car door, on the other it was someone walking passed the car and scratched it with a back pack or bag.
I would happily pay more to have access to spaces that are wider for larger cars.”
“Had to drive round for 20 mins to find space. Only available ones near entrance so over 30 min walk to terminal Would be much enhanced if shuttle bus available”
“It's a long walk from the Long Stay car park to the Airport terminal when you have heavy suitcases (even wheeled ones) and the weather is cold and/or wet. There used to be a really good shuttle service but that's been taken away post-Covid. A false economy especially as the parking charges continue to increase markedly. I like the convenience of its location but it saddens me that making a easy and quick buck is more important to the operator.”
“Decent rates if you book ahead, very expensive if you don’t. Convenient location but no shuttle service. Easy to drive to but a traffic jam getting out. So good and bad.”
“It was quite difficult to find the actual parking as the instructions weren’t the best and Google or Apple Maps can’t find the parking, and I understand I paid for a cheaper parking as I wasn’t up for paying £100+ for a few nights but the parking doesn’t have any lanes and after our holiday I found a scratch on the car after someone smashed their door into the car since there no lanes and it’s stone.”
“Arrived at appointed time at 2am pouring rain.
Camera failed to recognise my registration. Got out car to use help button, attendant checked all was ok with the booking told to take a ticket and sort it out when ai gets back..ticket machine had no tickets. Got soaked through the whole process.
Got back 4 days early than booked wasn't offered any return fees or voucher.
Probably won't use again Il just get the night buses”
“Edinburgh Airport was easy to book online. However access can be problematic on the day, if there's an event at Ingleston. We weren't aware that the preperations for the Royal Highland Show had started and were surprised to come across a huge tailback of traffic BEFORE 5am! This caused a substantial delay in entering the car park and the fast track security entrance wasn't that obvious when parked and feeling under pressure. Due to this combination we almost missed our flight. I feel that it would be beneficial for Edinburgh Airport Parking to highlight to customers that there may be delays when they are aware of an event taking place. On return, when reaching the exit we entered our ticket only for the machine to ask for a payment of £80! Thankfully there wasn't a queue of vehicles behind us and a quick chat with the control room had the matter sorted.”
“When we arrived at 1230 on 9th June and drove into the multi story CP the immediate reaction was how unkempt it has become, there was litter in abundance on the entry & around level one, on return on 0145 on 17th June it appeared that the same rubbish was there, it’s not an inviting first impression, but overall the parking did exactly as it says on the tin, its convenient for the terminal if too pricy just to park a car”
“Normally I'd give you 5 stars but this morning I struggled to find an empty space despite having prebooked. I was about to give up and go to the longstay when I spotted someone leaving. I had assumed that you don't give out more tickets than there are spaces. Lots of cars were parked on hatched lines and along the edge of the roads as there weren't enough spaces.”
“Going in was fine, coming out- not so. Flight was delayed and so was luggage so ended up getting to fast park later than expected but well within the 2hr slot. Then the key locker malfunctioned however 2 very helpful staff dealt very well with a lot of very grumpy customers. I then collect my ticket for leaving and it tries to charge me £7:00…had to contact the man in the box to raise the barrier. I will use again but hopefully none of these issues arise again.”
“Parking was very expensive and there were very few spaces when I arrived to park.
The Terminal car park was very convenient and there were information on the website was very helpful.”
“Pre booked parking from mon-Friday for £34.99 I’d never left my car before at an airport so wasn’t sure what I had to do. On arrival a grumpy voice said take a ticket after I had pressed the button to check because I paid in advance. On return flight it was late to land but I had allowed an extra 2 hours for this, put ticket into machine to exit plane parking and ticket said I owed £150, I pressed button to speak to adviser who sounded like the same grumpy voice on the Monday. I proceeded to give all my details and informed him I still had 2 hours on my parking left, he then said take ticket out and opened up barrier for us, no sorry or don’t know what happened. Don’t think I would use this parking system next time”
