“Good location with a short walk to the terminal, however, it was very difficult to find a space. We were driving around the car park for over 30 minutes before we managed to get a space as another car was leaving. Luckily we had arrived with plenty of time before our flight, however, this wouldn’t be ideal if you were in a hurry.”
“For the first time ever the booked parking didn’t work as smoothly. The Long Stay had been moved from its previous position. I suspect it’s to do with the waiting areas that are now being provided. So further to walk. Also for the first time ever the exit signs didn’t correspond with the exit route again I would imagine because changes have been made but not fully worked through. We drove round in circles following the so called exit signs! Then when we got to the barrier the ticket would not open the barrier. I had to use the call button. Not nearly as efficient as it has been before. Would make me think twice before booking again.”
“The process of arriving, parking and depositing keys is very efficient with staff available to help. The reason for the 3 star review relates to the return to the car. Our car was parked so close to the next car to it that I could not get in the door. A member of my family, with great difficulty, had to squeeze in, with the door very hard up against the car next to us. Had he not been there, I would not have got in my car. We looked down the line of cars and there were at least two other pairs of cars parked in a similar way. This has put me off using the Fast Park again as my car and the car next to us could have been damaged.”
“I was initially very pleased with the efficiency and convenience of the Fast Park facility and service. However, upon my return and having picked up the key from the key safe I noticed a deep scratch on the passenger side. The car was in perfect condition at drop off. I have raised an issue with EDI and await the response.”
“The actual parking process is smooth, very useful having your car outside the terminal. My vehicle also wasn’t picked up on the exit gates so I had to ring at both terminals and my vehicle got badly scratched whilst parked up”
“Would have been 5 stars but for one thing. For the 2nd time in a row that I have used Plane Parking I was left late at night by the bus despite being yards away level with bus & waiving my arms in his mirror. Surely a quick check in mirror before driving off to make sure no one is left is common courtesy. To add to this the driver was cheeky to me when I pointed this out on the next bus”
“I always use the Terminal car park.I parked there a few weeks ago and managed to find a space,but in the past I've had difficulty finding a parking place,on one occasion I had to park outwith the designated parking bays.lndeed on my return this time, one person was driving round completely unable to find a parking place,surely pre-booking should give you a designated space!”
“Flight at 8.50 was cancelled. Rebooked onto 1645 flight. When we arrived at airport, fastrak system stated too late. On leaving the airport, system hadn’t registered the car due to later departure, so had to speak with car parking staff.
System didn’t seem able to deal with late arrival despite being within the booking window.”
“Liked being able to book and pay ahead. Was concerned on exit when the machine told me the ticket was already in use and that I had to pay £30.
I used the intercom to speak to someone who after several questions and a little time let us out.”
“Paid £100 for parking and was then charged on exit from carpark. Never had this before but there were no staff on hand to help or offer advice. Pretty poor. Have another upcoming trip to the same carpark will be following this extra charge up after the next visit.”
“Very helpful parking attendant. Poor signage from the arrivals to the parking area. Exit from arrivals is very run down, needs a major refurbishment!
All EV charges were in use so unable to charge the car as we left.
Not a great experience considering the cost.”
