“Excellent drop off & ease to drive offf However when trying to collect my keys my ticket wouldn’t scan on & there was no assistant there to help. I asked another customer for help & although he his own ticket to worked he couldn’t get mine to. This was stressful after a long journey. We did eventually get it to work but for some reason it was sending me to the blue zone even though my ticket said pink.”
“The barrier at the enterance of the plane parking did not register my cars numebr plate, hence it would not read the ticket properly upon exiting. Therefore ther wasa call with the operator which held up other cars trying to exit as well as myself. The system used to work well.”
“All good until it came to exiting the multi-storey carpark. Firstly, the lift I got in wouldn't go to Floor 1: it took me to Floor 2. When I got back in and tried 1 again, it shut the doors and didn't move. When I prossed 2 the doors opened and I got out. I got into another lift which went to Floor 1.
When I put my ticket in at the barrier it said I owed you £70!!!!! I had already paid online before (£29.99 for one day) so I knew this wasn't correct. I pressed the help button and the staff member resolved the situation. However this also happened to me the last time I used the car park, and it also has happened to a friend, so something is obviously wrong with your systems.”
“In theory the process and product is great. However the staff are not pleasant what so ever. Queues in the morning to check in bends round the airport and they are only using one lane but have another lane available.”
“I loved the express parking facility that allows you to pull up to the door of the airport, and the car is there when you get back. There are a few issues for me.
1 - The check in process requires you to check the back in as normal, and then you place it on a conveyour that the general public also has access too, so i had to stand a watch my case until it moved out the public area, to ensure no one could interfere with my bagage.
2 - The general appearance of the arrivals corridors are pretty poor, it looks like they have tried to decorate it pictures of highland dancers and bagpipe players, but it doesnt give the feel i'd imagine a new comer to the country would remember favourablely
2- When arriving home i went in search of a luggage trolley as we have 5 bags, after a few minutes i found they were stored away in a pay zone. after 17 hours travel, and returning from a holiday i dont have a coins on me. This is ludicris and at the time infuriating, I dont know if you get the money back when you return it, because i refused to engage in the whole process, but why......just why. Ive never seen this in any other airport ive been too so to me it looks like a petty way the scrounge a few pounds from travelers.”
“Hi
Overall it was OK but could be a lot better with some simple changes.
1. The entry process was very good and straightforward - but the exit process needs more attention.
2. The signs exiting the airport terminal only go so far then stop as you get to the drop off/pick up point , and you have to guess from there how to get to the FASTRAK lockers. More signs are required.
3. Also there should be a big sign at the lockers collection point on the wall above with a simple bullet point step by step process saying what happens. As a first time user it was not too obvious. The sign should clearly also state the key fob code is written on the key fobs, as this would help a lot - the screen does not say this!
Lastly a complete walk through from the Terminal to the FASTRAK would help.”
“Was at airport for a pickup but chose the one day rate (rather than the one hour rate) because of the airports reputation. It didn't disappoint. Flight due in 17:55 was delayed an hour (not airport's fault) but when it landed there was 'no space' for it at terminal, subsequently 'no ground crew available' to allow passengers to disembark. when they did disembark it took 45 minutes more for bags to appear. Left airport 3 hours after scheduled arrival time. Would seriously consider one day rate if travelling a distance to collect passengers.”
“The FastPark system worked flawlessly; my first time and the staff were super helpful. But, and I didn’t think this through, there is no weather protection when unloading and loading the car; you have to walk to the terminal in the open air; the car is parked somewhere open to the elements; and if you are carry-on, you have a long walk. So compared to the Multi-Storey, I cannot see why to use FastPark.”
“Number plate recognition didn't work and took some time for intercom to answer and let me in for prepaid parking while cars backed up behind me. This has been a frequent issue when I pre-book.”
“Easy enough to get checked in but the barrier wouldn't lift when I left the car park. Had to wait a couple of minutes before someone would answer the buzzer so I could get out. They let you know that they may need to move your seat for whoever is driving the car but surely this should just be backwards or forwards. My seat was lifted so high up and not put back down I could barely get my legs into the car. Also, whoever was driving it was clearly have a rare time listening to music, putting on the radio and leaving the volume at a ridiculous level.”
“Very convenient parking plus fast track security. Disappointed that the exit point didn't recognise my pre-payment and tried to charge me £320 for 5 days. I called via check point and managed to exit after giving some details - hate to think what would have happen if it had been very late at night”
“The barrier did not open despite coming back on time
I had to wait 10 minutes for barrier to open
Used same car that I booked
Did not recognise car on arrival
Asked to pay on departure £85-00 on screen
So I had to stop call intercom and eventually opened
After long journey waking at 2300 was not ideal”
