Page 4 of 147 for Edinburgh Airport Parking Reviews

“Its a parking site very close to the terminal which is good. I had though a space prebooked and when arrived the plate scanner didnt work. Machine is issuing tickets regardless and have to go through comms to resolve.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Please note that every customer that enters the car park must take a ticket as this is what your booking is linked to. Kind regards, Customer Support Team

Posted 1 month ago

“Was given an extra £20 charge on my arrival, then was unable to get out the car-park. No staff available and had to take another ticket and was charged another £6 to get out.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“keys were not ready when returned , lots ofpeolple in same situation was chaotic , staff did there best to reolve the issues of no keys in boxesm car was aslo damaged \”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that your car was not ready for your return, we experienced a period on your date of return where customer had to wait for a short time to collect their keys. I have reached out to our FastPark team who advised there was no damage reported on site. Kind regards, Customer Support Team

Posted 1 month ago

“Paid in advance for midstay. Arrived, collected ticket - all fine. On departure, as scehduled late at night, the ticket barrier claimed I owed £270. Sorted it out over intercom, but no explanation, no apology. Very disconcerting.”

Helpful Report

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“We have used this service before and had no issues, the drop off and pick arrangement is perfect and easy to navigate. This time when we arrived back in edinburgh it was frosty and car frozen up. The back window was down and jackets etc. inside were all damp. Windows were defently shut when i dropped off the car. It did not appear the window was down the full time we were away but assume it was when the car was moved for final pickup. Maybe in future who ever parks cars should do a quick walkround the cars incase this happens again.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“The process was smooth and easy, reasonably priced and straightforward to book. My car was ready on our return. No problem. Except that the handbrake cable has been stretched beyond belief. It still works, just about. There was no need to yank it so hard that it nearly touches the ceiling. Very angry.”

Helpful Report

Posted 2 months ago

Thank you for your review, I can see that our FastPark team have contacted you directly regarding your review. Kind regards, Customer Support Team

Posted 1 month ago

“Signage to find the mid stay carpark, walking from the airport, when returning from holiday, is pretty poor. Had to ask Rental firm, who told us to walk all way back to airport and follow signs saying - BUS and TAXi, only when walked PAST that sign, did we see MID STAY 🤯”

Helpful Report

Posted 2 months ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 2 months ago

“Easy to find when driving in, found a space no problem. Good like finding the short way to walk, not signposted at all well with lots of stagnant puddles to trail through.”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm pleased to hear that you found it easy to locate a parking space. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 2 months ago

“Parking ticket did not work”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that you had issues with your ticket however I'm pleased that our team were able to assist you prior to exiting. Kind regards, Customer Support Team

Posted 2 months ago

“I pre paid for the parking but when leaving the machine tried to charge me £100 this got sorted but not a hassle you need after a long flight home”

Helpful Report

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“I have parked here many times but this time I was very dissatisfied with the service. Much of the car park was closed off and it was almost impossible to find a space. Many cars were on pavements etc. the walk to the airport was much longer than I have ever experienced and the surfaces were very rough which meant wheeling my case was extra difficult. I was very disappointed and am considering not using Edinburgh Airport parking in future. I did not feel the service was worth the money .”

Helpful Report

Posted 2 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“It worked seamlessly until I was charged an extra £6 on exit for no explainable reason.”

Helpful Report

Posted 2 months ago

Thank you for your review, It sounds like you have been charged in error, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Hi, and it's a returning customer from last year, who was the idiot who decided on the cattle grid like bumps on the walkway at road crossings. Obviously never used an airport trolly before. The walkway should be smooth, well lit and well marked. Some paint or writing at crossways to warm cars and pedestrians would of been a way cheaper solution. On our return not one trolly was available at the luggage carousel such a well run airport. Plenty of high Viz folk walking about doing nothing. Ended up walking over to pick up car then returned using the pick up £5 rip of option. The builders fitting the cattle grid like trolly tippers are doing a bodge job so you might want to go over the work as it's not done to a good. Many were wobbling about to add to the mystery of using this disastrous decision to make speed bumps for trolleys. Not sure we will be back next year but will take into account £5 drop off and £5 pick up so I don't need to push a trolly across this obstacle course designed by a complete idiot. Thank for the sore back Regards M Slaven”

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Posted 2 months ago

“First time using the multi storey car park for many years. Arrived when dark and raining and was notnaware of a new off ramp for the multi storey and proceeded to drop off area. There is no way to turn back and was charged £5 for driving right through. Disappointing to be charged for that”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“The prices and convenience of the parking basically make it seem like you don’t want people to come by car.”

Helpful Report

Posted 2 months ago

Thank you for your review, Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

“It is frustrating that a booking can't be amended - it has to be cancelled and then a new booking made. I recently was in an unfortunate situation where I missed my flight and had to return a day later. I was not able to amend my booking, but had to buy a whole new ticket which was much more expensive. It is not as if I could have chosen another parking facility, so you held me captive. Frustrated and disappointed!!!! The roll-up and park pricing was going to charge me £65 for the extra day!!!! RIDICULOUS!!!!!”

Helpful Report

Posted 2 months ago

Thank you for your review, As per our terms and conditions you may be able to pre-extend your car park reservation by booking an additional slot starting at the time your original booking ends. If all slots are fully booked and the car park you are in is not available, you can overstay your reservation period and will be charged as per our roll-up and park pricing as listed on our website here: https://www.edinburghairport.com/edinburgh-airport-parking/drive-up-and-park. Kind regards, Customer Support Team

Posted 2 months ago

“I stayed in the mid-stay car park but think the price was too high. The long stay was even more expensive (odd) whilst valet parking was the cheapest (also odd) but I recognise that it is probably a strategic approach. I would have been happy to use the valet parking but I need some flexibility on departure and return arrival (ie due to travel planning and disruptions) which I normally manage by carefully selecting dates and times. BUT there is no way to communicate with the valet parking team, and a lack of detail about how to manage change. For example, what if I want to pick my car up a day or say 5 hours earlier than the booked time? Making mid-stay and long-stay options more expensive as a way to encourage valet parking is not helping or benefitting customers. Please reconsider the approach. For me personally, it is increasingly likely to result in my using alternative parking arrangements or using taxis which are both becoming attractive options due to cost and the flexibility I need. Airport parking would lose revenue, so I hope someone will recognise that.”

Helpful Report

Posted 2 months ago

Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

“The dashcam wires were taken out of the dashcam,we were not informed that this would be doneThe bits it did record showed the drivers were speeding. Wouldn't use again”

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Posted 2 months ago

“Parking is not bad. Parking spaces are a bit small. First, we had to drop off the passengers, select their luggage, and only then park the car. It also took a long time to find a place for the car in our family, the Skoda Superb, which is long. I recommend parking. Other parking even more expensive or even further. We drived in not bad yet. I didn’t understand why the ticket was needed. I made a reservation two weeks in advance for the entire day in case the flight was delayed. Well, I decided that it would be like a receipt confirming payment. On departure for some reason we were asked to pay £18 extra. I had to call and asked why they had problems with the computer or if the system might crash. The exit itself is a terrible sharp turn to the left, and I have already written about the Skoda Superb in our family. I honestly thought I wouldn’t be able to get in. I had to get out of the car and check the dimensions.”

Helpful Report

Posted 2 months ago

“Having used the Fast Park earlier in year we rebooked for our Decemeber trip as liked the fact it was close to terminal. On arrival early AM we were told car park had been over booked and could only get space at back of airport car park. Not ideal with 2 kids in tow. On return we also had problems getting out car park holding up other cars.”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that you were unable to enter FastPark and I understand the disappointment that will have been caused. The day that you arrived was a particularly busy day for our FastPark team, and they experienced a large number of arrivals within a short space of time. Our team work to a schedule of arrivals, and we rely on customers arriving roughly at the time they have booked however, early or late arrivals can greatly impact our operation. Our team do their utmost to prevent disruption however, on this occasion due to the number of cars in FastPark approaching capacity, a decision was made to transfers customers to one of our alternative car parks that still had remaining capacity. I would like to apologise for the inconvenience caused, and it's certainly not the way we want any of our customers to start a trip. As per our terms and conditions, if you are unable to use the car park that you have booked or unable to find a space, then we will provide a suitable alternative in a different car park. Kind regards, Customer Support Team

Posted 2 months ago